Remote Patient Representative Jobs
Remote Patient Representative jobs are open across the U.S. in healthcare, insurance, and patient advocacy, at remote-first organizations and distributed teams ranging from entry-level patient service roles to senior patient relations positions. Employers hiring remotely right now include Five Star Solutions, Optum, and BayCare Health System. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 95+ Remote Patient Representative jobs
Department Name:
Patient Balance MgmtWork Shift:
DayJob Category:
Revenue CycleA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.
Join our Patient Balance Management Team at Banner Health! In this role you will be answering patient phone calls regarding billing questions and completing administrative tasks. We are looking for someone with knowledge in patient financial services, collections, and insurance.
This is a remote position working part-time; 20 hours per week.
Shift: Monday - Friday 1:30PM - 5:30PM MST
**Will be working in Arizona Standard Time Hours**
We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!
This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.
CORE FUNCTIONS
1. Responds to incoming calls to provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers to resolve billing, payment and accounting issues
2. Responsible to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing and PCI compliance.
3. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
5. As assigned, works with walk-in patient’s with accounts and processing payments.
6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge of insurance plans with deductibles and co-insurances.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Bi-lingual a plus.
Additional related education and/or experience preferred.
Estimated Pay Range:
$17.67 - $26.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Department Name:
Patient Balance MgmtWork Shift:
DayJob Category:
Revenue CycleA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.
Join our Patient Balance Management Team at Banner Health! In this role you will be answering patient phone calls regarding billing questions and completing administrative tasks. We are looking for someone with knowledge in patient financial services, collections, and insurance.
This is a remote position working part-time; 20 hours per week.
Shift: Monday - Friday 1:30PM - 5:30PM MST
**Will be working in Arizona Standard Time Hours**
We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!
This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.
CORE FUNCTIONS
1. Responds to incoming calls to provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers to resolve billing, payment and accounting issues
2. Responsible to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing and PCI compliance.
3. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
5. As assigned, works with walk-in patient’s with accounts and processing payments.
6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge of insurance plans with deductibles and co-insurances.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Bi-lingual a plus.
Additional related education and/or experience preferred.
Estimated Pay Range:
$17.67 - $26.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See All 95 Remote Patient Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Patient Representative Job Market
Who's Hiring
- Five Star Solutions24
- Optum6
- BayCare Health System5
- IQVIA3
- Aveanna Healthcare3
Top Industries Hiring
- Healthcare & Medical Services
- Insurance
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in remote patient representative jobs.
- High school diploma or equivalent with at least one year of patient-facing or customer service experience
- Working knowledge of medical terminology, billing codes, and insurance authorization processes
- Proficiency with electronic health record systems such as Epic, Cerner, or Meditech
- Demonstrated ability to explain complex healthcare or billing information clearly to patients and families
- Experience handling patient grievances, complaints, or appeals in a regulated healthcare environment
- Bilingual fluency in Spanish or another language commonly spoken by the patient population served
Tips for Your Remote Patient Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient representative openings from across the U.S. in one place so you can find roles that match your background and apply directly. Remote postings fill fast, so checking frequently and applying as soon as a role goes live improves your odds.
Prove async communication on your resume
Remote patient representative employers screen for written clarity before the interview. Add a bullet showing you handled patient inquiries via email, chat, or ticketing systems, naming the platform and the volume you managed. Concrete detail signals you can communicate without in-person cues.
Highlight self-direction with specific results
Remote hiring managers want evidence you can manage a patient caseload without daily oversight. Point to times you resolved patient issues end-to-end, flagged escalations independently, or maintained quality metrics while working without a supervisor physically present.
Prepare for asynchronous remote interviews
Many distributed healthcare teams use one-way video or written screening rounds before a live call. Practice answering patient scenario questions in writing, keep answers concise, and show familiarity with tools like Zoom, Microsoft Teams, or the EHR platforms the employer lists in the job posting.
Remote Patient Representative Jobs: Frequently Asked Questions
How do I get a remote patient representative job?
Target healthcare organizations, insurance carriers, and patient advocacy firms that run distributed teams, since those employers are built for remote patient representative work. Remote hiring managers screen for written communication skills, self-direction, and comfort with video calls and patient management platforms like Epic or Salesforce Health Cloud. Candidates who show prior remote work, async communication samples, or experience handling sensitive patient interactions independently stand out.
Which companies hire remote patient representatives?
Remote patient representative roles are posted by Five Star Solutions, Optum, and BayCare Health System and others right now, based on current remote listings on Migrate Mate as of September 2026. Hiring tends to concentrate at health systems with distributed care teams, insurance companies managing large patient volumes, and patient services firms that operate fully remote.
Can you get a remote patient representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage patient interactions independently from day one without in-office support. Entry paths include remote roles at telehealth companies and insurance call centers that train new hires virtually. Showing strong written communication, empathy in a cover letter, or any customer-facing volunteer or coursework helps open the door.
Do you need a degree for remote patient representative jobs?
Not always. Many remote employers weigh relevant skills and demonstrated patient-facing or customer service experience more heavily than a degree. What matters is showing you can communicate clearly in writing, handle sensitive information with discretion, and work without in-person supervision. A healthcare background, medical terminology knowledge, or experience with patient scheduling software can substitute for formal education.
Which industries hire the most remote patient representatives?
The sectors hiring the most remote patient representatives are Healthcare & Medical Services, Insurance, and Hospitality & Tourism, based on current remote listings on Migrate Mate as of September 2026. Those sectors rely on distributed teams to manage patient communication, billing inquiries, and care coordination across time zones without a central office.
See All 95 Remote Patient Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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