Patient Service Coordinator Jobs in Virginia
Patient Service Coordinator jobs in Virginia are concentrated in Northern Virginia, Richmond, and Hampton Roads, where health systems like Inova Health System, VCU Health, and Sentara Healthcare maintain large ambulatory and specialty networks. Demand is strongest in oncology coordination, orthopedics scheduling, and primary care referral management, with openings at every level from entry-level to senior coordinator. Virginia's proximity to federal health agencies and its dense suburban population keeps the market among the most active on the East Coast. Find a role that fits below and apply directly.
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See related jobsServes as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities
- Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
- Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
- Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
- Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
- Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
- Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
- Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
- Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
- Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
- Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
- Participates in meetings and on committees as needed or assigned.
- Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
- Participates in multi-disciplinary quality and service improvement teams.
Education
- High School Diploma or GED required
- One year of relevant education may be substituted for one year of required work experience.
- Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
- Working knowledge of IDX/GE centricity business preferred
- CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
- Additional unit/specialty certifications may vary by department or business unit.
- Excellent interpersonal communication and customer service skills and good telephone etiquette.
- Requires knowledge of medical terminology and effective oral and written communication skills.
- Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities
- Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
- Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
- Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
- Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
- Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
- Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
- Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
- Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
- Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
- Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
- Participates in meetings and on committees as needed or assigned.
- Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
- Participates in multi-disciplinary quality and service improvement teams.
Education
- High School Diploma or GED required
- One year of relevant education may be substituted for one year of required work experience.
- Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
- Working knowledge of IDX/GE centricity business preferred
- CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
- Additional unit/specialty certifications may vary by department or business unit.
- Excellent interpersonal communication and customer service skills and good telephone etiquette.
- Requires knowledge of medical terminology and effective oral and written communication skills.
- Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
See All 5 Patient Service Coordinator Jobs in Virginia
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Find JobsPatient Service Coordinator Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Patient Service Coordinator Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in patient service coordinator jobs across Virginia.
- High school diploma or associate degree in healthcare administration or a related field
- One or more years of experience in a medical office or patient-facing healthcare setting
- Proficiency with electronic health records systems such as Epic or Cerner
- Strong knowledge of insurance verification, prior authorizations, and referral processes
- Demonstrated ability to schedule appointments and coordinate care across multiple providers
- Clear written and verbal communication skills for patient and clinical team interactions
Patient Service Coordinator Jobs in Virginia: Frequently Asked Questions
How do you become a patient service coordinator in Virginia?
Most Virginia employers require at least a high school diploma, though an associate degree in health information management or medical office administration is a strong advantage. Virginia does not issue a state license for patient service coordinators, so candidates strengthen their profile with national credentials such as the Certified Healthcare Access Associate offered through the National Association of Healthcare Access Management. Experience in a clinical front-office or insurance verification role is the most direct path into the position.
Which companies hire patient service coordinators in Virginia?
Companies currently hiring patient service coordinators in Virginia include Patient First, MedStar Health, and University of Virginia, per current listings on Migrate Mate as of August 2026. Virginia's mix of large integrated health systems and academic medical centers means openings appear consistently across both hospital campuses and outpatient specialty practices throughout the state.
Which Virginia cities have the most patient service coordinator jobs?
Alexandria, Fairfax, and Manassas account for the greatest concentration of patient service coordinator openings in Virginia. Northern Virginia and Richmond lead because of their dense health system footprints, including major Inova, Sentara, and VCU Health facilities, while Hampton Roads volumes are driven by Sentara's regional network and the large military and veteran population that generates steady outpatient demand.
How can I get hired as a patient service coordinator in Virginia with little or no experience?
The most realistic entry path is starting as a medical receptionist or patient access representative at a large Virginia health system and moving into coordination once familiar with scheduling workflows. Inova Health System and VCU Health both post entry-level patient access roles that serve as a direct pipeline to coordinator positions. Completing a medical office administration program at a Northern Virginia Community College or Tidewater Community College adds practical credibility, and earning the Certified Healthcare Access Associate credential signals readiness even without years of experience.
Where can I find and apply to patient service coordinator jobs in Virginia?
You can find and apply to patient service coordinator jobs in Virginia on Migrate Mate, which lists current Virginia openings across health systems, specialty practices, and outpatient clinics. Find the roles that fit your experience and location and apply directly from the listings below.
See All 5 Patient Service Coordinator Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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