Product Engineer Jobs in Seattle, WA

Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader cloud computing? The Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it’s you—taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.
The Network Operations team is responsible for maintaining the health of Amazon’s Retail and Web Services network. This team plays a critical role in network scaling and responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.

Key job responsibilities

Network Capacity Planning

• Responsible for core networks capacity planning
• Ensure network redundancy and long-term availability across the CLOS fabric

Operational Excellence

• Providing with the first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network
• Troubleshoot routing and interconnectivity problems – including troubleshooting of network device hardware failures
• Identify and troubleshoot recurring platform problems
• Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
• Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
• Work with ISPs to diagnose problems between Amazon’s network and their infrastructure.
• Provide support in large scale events

Change Management

• Focus on the needs of the customer in all change scenarios
• Help to determine requirements, then write, review and execute changes safely
• Collaborate with driving standards across the network, and ensure that we are fully compliant to standards and policies.
• Work with invested teams to scope change work and deliver to a deadline

Automation

• Look for automation opportunities in troubleshooting and administration tasks
• Work with System Developers to scope tools that meet the Network Operation team’s needs.

Continued Improvement

• Create and review documentation for processes and troubleshooting best practices
• Identify simple, sustainable and repeatable solutions and processes
• Involvement in the interviews for entry level positions

Key job responsibilities
You will be responsible for managing, improving and designing the AWS datacentre core networks leveraging the latest technologies to ensure we optimise performance to meet customers desires.

A day in the life
You will work closely to with internal and external partners to drive the programs that you are responsible for. You will ensure that timelines are defined and followed to enable the successful delivery of features and products to meet customer demands.

About the team
Capacity Management Team sits within the DCF Organization and are responsible for all aspects of planning the core networking datacenter network. The team is located between Washington and Dublin. The team has overall responsibility of capacity planning and scaling to support the datacenter core networks. The team ensures there are defined transition plans, maximizing the cost effectiveness of our topologies for the full lifecyle from initial designs to decommissioning. We use the latest hardware to provide the best user experience for customers.