Product Specialist Jobs in Chicago, IL
Product Specialist jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market corridor, where medtech, fintech, and enterprise software employers maintain strong hiring pipelines. Employers posting openings right now include Goose, JLL, and Google. Find a role that fits below and apply directly.
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Showing 5 of 67+ Product Specialist jobs
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
- Experience in technical troubleshooting or customer support, and managing experiences and solutions.
- Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
About the job
gTech Ads Customer Experience organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end-to-end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, and resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
- Experience in technical troubleshooting or customer support, and managing experiences and solutions.
- Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
About the job
gTech Ads Customer Experience organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end-to-end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, and resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.
See All 67 Product Specialist Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
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Who's Hiring
Product Specialist Jobs in Chicago: Frequently Asked Questions
How do I get a product specialist job in Chicago?
The strongest path into a product specialist role in Chicago is targeting the city's medtech, financial technology, and B2B software sectors, which consistently post the most openings. Companies headquartered in the Loop and Fulton Market district tend to hire product specialists with domain knowledge over generalists. Candidates who can demonstrate hands-on product experience, CRM or analytics tool proficiency, and familiarity with enterprise sales cycles have a clear edge in Chicago's market.
Which companies hire product specialists in Chicago?
Chicago product specialist roles are posted by Goose, JLL, and Google and others right now, based on current listings on Migrate Mate as of November 2026. Chicago's mix of Fortune 500 headquarters, fast-growing fintech scale-ups, and Midwest-rooted manufacturing firms means openings appear across a wide range of employer sizes and sectors.
Are there remote product specialist jobs in Chicago?
Yes, though it depends heavily on the role: desk-based and analytical product specialist positions are frequently remote-eligible, while hands-on or lab-facing roles in medtech or hardware are almost always on-site. About 100% of product specialist openings tied to Chicago are remote or hybrid as of November 2026, with the highest share in software and financial services. Client-facing roles with Chicago-area accounts most often require at least some in-person presence.
How can I get a product specialist job in Chicago with little or no experience?
The most realistic entry path in Chicago is a lateral move from a customer-facing or technical support role at a software, medtech, or financial services company, since those employers regularly promote internally into product specialist positions. Chicago-area employers like mid-size SaaS companies in the Loop and healthcare technology firms near the Medical District often post associate or junior product specialist titles that explicitly welcome candidates with one to two years of relevant experience. Building familiarity with CRM platforms and completing a product management certificate strengthens a Chicago application considerably.
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