Product Support Engineer Jobs in Indiana

Job Description

It’s about the journey. Every second, a plane takes off transporting millions of passengers somewhere in the world, enabled by our flight-critical electronic systems. Be part of our journey where you’ll be among the brightest minds, working on the industry’s most difficult problems. We Innovate for Those Who Move the World™. Sound like a team you want to be a part of? Come build your career with BAE Systems.

About our Controls and Avionics Aftermarket Group

BAE Systems is seeking a Product Support Engineer for our Controls and Avionics Solutions (CAS) Aftermarket location in Fort Wayne, Indiana. Trusted in the industry, the CAS Aftermarket provides repair services and support for flight critical products to maintain and enhance the reliability of domestic and international commercial airlines as well as military applications. As a member of the BAE Systems team, you will have the opportunity to work hands-on with complex electronic controls and solve challenging technical problems that both enhance our products’ performance and matter to our customers.

Position Summary

This role involves a combination of hands-on product/test engagement, collaborative teaming, and independent work. Therefore, a hybrid work format is allowed for flexibility with 3-4 days required to be on-site per week in the Fort Wayne Aftermarket. Some light travel may be required (<10%). Performance in the role requires frequent cross-functional engagement between Programs, the Aftermarket repair station operation, and external airline customers to deliver technical solutions and enhance our products’ field reliability.

In this Product Support Engineer role, the qualified candidate will be the technical focal for products, applications, and customer support within the Aftermarket and its repair station operations. Responsibilities include:

• Analyzing in-service product data trends to identify repair opportunities and/or technical solutions that benefit product performance and reliability
• Providing on-site technical leadership and mentoring for product testing/diagnostics within the repair station
• Leading event-related product investigations through root cause and failure analysis
• Reviewing technical changes/updates to Maintenance Manuals and/or Service Bulletins for correctness and intelligibility
• Providing clear and effective technical communication – written, verbal, or presentation – to internal/external customers (e.g. presenting during formal product reliability reviews; responding to general customer requests or application inquiries; and authoring product investigation reports)
• Supporting cost impact analyses and catalog pricing reviews associated with Maintenance Manual and Service Bulletin work scope
• Ensuring Aftermarket product and process readiness for new Entry into Service products
• Supporting Program Engineering Managers with technical and industry information necessary for MRO Tradeshows

Required Education, Experience, & Skills

• BS in Electrical/Computer Engineering or equivalent with at least 7 or more years of relevant experience
• Eligible to participate in an FAA-mandated drug and alcohol testing program, including random testing
• Demonstrated ability to synthesize system-level knowledge, product fault records, and electronics testing to diagnose complex product and application issues
• Ability to perform analysis and diagnostics down to an electronic component level (e.g. analog, digital, power, and communication) using various laboratory equipment (e.g. power supplies, multimeters, and oscilloscopes)
• Demonstrated proficiency in methodical problem solving and critical thinking
• Ability to interpret and implement regulatory and requirements specifications
• General understanding of electronics assembly and test processes
• Effective communication, interpersonal, and presentation skills
• Ability to effectively multitask/manage personal priorities, and coordinate/organize activities in a team environment
• Demonstrated ability to develop/mentor others

Preferred Education, Experience, & Skills

• Familiarity with the assembly and test of high reliability electronic assemblies and their avionics applications
• Experience using complex analytical tools and methods (SPC, 6 Sigma, Green/Black Belt, etc.)
• Experience working in a high-paced, repair station environment
• Experience in Reliability Engineering and associated methods, tools, and techniques
• Experience using advanced test and analysis instrumentation (spectrum, bus, and logic analyzers, etc.)
• Experience programming in various software and/or data analytic environments (Basic, UNIX, C++, NI LabVIEW, NI Test Stand, Visual Studio, Python, SQL, etc.)

Pay Information

Full-Time Salary Range: $96623 - $164259

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Electronic Systems

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.