Mid Level Product Support Sales Representative Jobs

INTRODUCTION

As part of IPRO's digital transformation, the Business Product Owner leads modernization of the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) business area, using Salesforce as the primary platform to improve business processes, data visibility, stakeholder engagement, and program outcomes. The role represents QIN-QIO business needs and priorities, bridging program strategy and contractual requirements with technology execution, and is accountable for the product vision, roadmap, value realization, and user adoption.

In this role, you will work with QIN-QIO leaders, subject matter experts, program teams, the Program Management Office, Technology Solutions, Salesforce administrators and architects, data and integration teams, and implementation partners. You will turn complex business and regulatory needs into clear, prioritized capabilities, guide delivery decisions, and set up scalable governance so solutions meet immediate operational needs and long-term enterprise objectives.

DUTIES AND RESPONSIBILITIES:

• Set and maintain the QIN-QIO digital product vision, strategy, roadmap, and measurable outcomes, keeping them aligned with IPRO priorities, contract requirements, user needs, and the Salesforce modernization strategy.
• Manage and prioritize the product backlog, converting business processes, pain points, and opportunities into capabilities, user stories, acceptance criteria, and release priorities.
• Guide process redesign with QIN-QIO stakeholders to reduce waste and unnecessary customization, favoring standardized, scalable capabilities, shared data models, and reusable components.
• Serve as the product lead business decision maker, deciding promptly on scope, priorities, tradeoffs, minimum viable product, release readiness, and change impacts, and escalating major risks and dependencies through governance.
• Partner with technical, data, security, compliance, QA, and implementation teams to confirm that solutions, integrations, reporting, data quality, access controls, and operational readiness are sound.
• Drive stakeholder engagement, user acceptance, communications, training, adoption, and value measurement; monitor outcomes and feedback after release and use insights to continuously improve the product and roadmap.

QUALIFICATIONS

• Demonstrated ability to lead business product ownership or digital transformation for complex, cross-functional programs, including development of product vision, roadmaps, backlogs, priorities, and measurable business outcomes.
• Strong knowledge of Salesforce platform capabilities and product delivery practices, with the ability to evaluate configuration, customization, integration, data, reporting, automation, security, and user experience considerations from a business perspective.
• Proven experience eliciting and translating complex quality improvement, provider engagement, operational, contractual, and regulatory needs into clear user stories, acceptance criteria, process designs, and implementation priorities.
• Strong facilitation, decision-making, and stakeholder management skills, with the ability to build alignment across executives, ESRD business leaders and staff, technical teams, vendors, and end users.
• Working knowledge of Agile/Scrum and product lifecycle practices, including backlog management, sprint planning, demonstrations, user acceptance testing, release planning, change management, adoption, and continuous improvement.
• Ability to use data, performance measures, user feedback, risks, dependencies, and business value to make transparent prioritization decisions and communicate product status, outcomes, and recommendations to governance bodies and senior leaders.

EDUCATION & EXPERIENCE:

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Public Health, or a related field, required.
• Five (5) years of relevant experience in product ownership, business transformation, healthcare quality improvement, or technology-enabled program delivery, required.
• Experience supporting QIN-QIO programs, healthcare quality improvement, government contracts, or other highly regulated healthcare programs, preferred.
• Product ownership, Agile, change management, or business analysis certification, preferred.

The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The salary range for this position is $115,000.00 - $135,000.00. Actual salary and/or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range listed does not include other forms of compensation or benefits.

IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or military status.