Product Support Specialist Jobs in Scottsdale, AZ
Product Support Specialist jobs in Scottsdale are concentrated in the Scottsdale Quarter, Old Town, and the Salt River corridor, where technology, financial services, and healthcare companies post steadily. Employers actively hiring include TikTok USDS JV, Transact Campus, and Macy's. See the openings below and apply to the ones that match your experience.
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Showing 5 of 51+ Product Support Specialist jobs
The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.
This is a part-time role up to 20 hours a week.
What You'll Do:
- Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
- Coordinate problem-handling process for the information technology department
- Manage and update pending user’s requests using help-desk tracking system
- Escalate issues based on complexity and priority
- Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
- Provide feedback to the team leader on key issues that affect IT services availability
- Advise users on system outages
- Be available for after-hours support/on-call when required
- Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
- Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
- Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
- Troubleshoot network and voice connectivity issues (with guidance from engineers)
- Troubleshoot printer and copier connectivity issues as well as monitor toner levels
- Configure and troubleshoot mobile devices, iPhone, Android
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
What You'll Need:
Professional Skills
- These are the professional skills we would expect from an individual fully established in this role.
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Negotiation – Proficient
- Organizational Awareness – Proficient
- Learning Agility - Proficient
- Analysis - Proficient
- Problem Solving - Proficient
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- Strong technical background on PC compatible type of hardware and peripherals
- Macintosh (Mac) support experience is a plus but not required
- Working knowledge of mobile devices; iPhone and Android
- Working knowledge of basic networking: Ethernet, TCP/IP, DHCP, and DNS
- System Experience with Microsoft products; Windows 7/10, Office 2013/2016, Active Directory, O365 preferred
Minimum Qualifications
- Undergraduate degree in Information Technology / Information System / Computer Science preferred.
- Able to work quickly and efficiently with a strong focus on achieving tasks.
- Proficient in soft skills and with a strong customer service focus
- 2+ years of experience in IT Technical Support field
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.
This is a part-time role up to 20 hours a week.
What You'll Do:
- Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
- Coordinate problem-handling process for the information technology department
- Manage and update pending user’s requests using help-desk tracking system
- Escalate issues based on complexity and priority
- Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
- Provide feedback to the team leader on key issues that affect IT services availability
- Advise users on system outages
- Be available for after-hours support/on-call when required
- Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
- Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
- Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
- Troubleshoot network and voice connectivity issues (with guidance from engineers)
- Troubleshoot printer and copier connectivity issues as well as monitor toner levels
- Configure and troubleshoot mobile devices, iPhone, Android
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
What You'll Need:
Professional Skills
- These are the professional skills we would expect from an individual fully established in this role.
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Negotiation – Proficient
- Organizational Awareness – Proficient
- Learning Agility - Proficient
- Analysis - Proficient
- Problem Solving - Proficient
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- Strong technical background on PC compatible type of hardware and peripherals
- Macintosh (Mac) support experience is a plus but not required
- Working knowledge of mobile devices; iPhone and Android
- Working knowledge of basic networking: Ethernet, TCP/IP, DHCP, and DNS
- System Experience with Microsoft products; Windows 7/10, Office 2013/2016, Active Directory, O365 preferred
Minimum Qualifications
- Undergraduate degree in Information Technology / Information System / Computer Science preferred.
- Able to work quickly and efficiently with a strong focus on achieving tasks.
- Proficient in soft skills and with a strong customer service focus
- 2+ years of experience in IT Technical Support field
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 51 Product Support Specialist Jobs in Scottsdale
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Find JobsProduct Support Specialist Job Market in Scottsdale
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Technology & Software
Product Support Specialist Jobs in Scottsdale: Frequently Asked Questions
How do I get a product support specialist job in Scottsdale?
Targeting Scottsdale's strongest hiring sectors gives you the clearest path in: technology platforms, insurance and financial services, and healthcare IT are the most active. Employers in the Scottsdale Quarter, SkySong Innovation Center, and the DC Ranch corridor post frequently. Candidates who can demonstrate hands-on troubleshooting, ticketing system fluency, and clear client communication stand out in this market, where enterprise and SaaS companies compete for the same pool.
Which companies hire product support specialists in Scottsdale?
Scottsdale product support specialist roles are posted by TikTok USDS JV, Transact Campus, and Macy's and others right now, based on current listings on Migrate Mate as of July 2026. The local market leans heavily toward established technology firms, insurance carriers, and healthcare software companies that maintain dedicated support functions in Scottsdale.
Are there remote product support specialist jobs in Scottsdale?
Yes, though availability depends on the role: desk-based and SaaS support positions are commonly remote or hybrid, while hardware or on-site product roles typically require in-person presence. About 58% of product support specialist openings tied to Scottsdale are remote or hybrid as of July 2026. Software and fintech employers in Scottsdale are most likely to offer flexible arrangements for tier-one and tier-two support positions.
How can I get a product support specialist job in Scottsdale with little or no experience?
The most realistic entry point in Scottsdale is through a customer service or technical support associate role at one of the city's many insurance, financial services, or SaaS companies. SkySong tenants and Scottsdale-based healthcare IT firms regularly hire entry-level support staff and promote from within. Familiarity with CRM platforms like Salesforce or Zendesk, even from coursework or personal projects, makes a candidate noticeably more competitive for these openings.
Which industries hire the most product support specialists in Scottsdale?
Most product support specialist openings in Scottsdale sit in Healthcare & Medical Services and Technology & Software, per current listings on Migrate Mate as of July 2026. Scottsdale's concentration of insurance headquarters, health technology companies, and software firms operating out of campuses like SkySong drives consistent demand for support professionals across all experience levels.
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See All 51 Product Support Specialist Jobs in Scottsdale
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