Product Support Specialist Jobs in Tempe, AZ

About Us: Job Summary:

Job Title: Desktop Support Technician

Location: Tempe, Arizona

Reports to: IT Manager

University Mechanical & Engineering Contractors, Inc. is currently looking for a Desktop Support Technician for our Tempe, AZ location. The Desktop Support Technician is responsible for addressing user tickets regarding hardware, software, and networking issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain and administer mobile devices, including both Apple and Android devices.
• Install, configure, maintain, and upgrade Microsoft Windows operating systems and applications and other systems as appropriate.
• Documenting standards and procedures, maintaining inventory of technological devices, working with outside vendors.
• The job requires flexibility to coordinate with other schedules and may occasionally require work after normal business hours.
• Depending on the layout of the business, significant physical activity is also potentially necessary.
• Perform other duties as assigned.
• Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
• Guide users with step-by-step instructions (help create technical documentation and manuals)
• Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available)
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

• Demonstrated Windows computer skills/experience.
• Able to work scheduled work hours.
• Microsoft Certifications preferred.

COMPUTER SKILLS

• Must demonstrate Windows computer skills/experience
• Microsoft Certifications preferred

REQUIRED ATTRIBUTES: The requirements listed below are representative of the characteristics and demonstrated capabilities sought to perform the job successfully.

• Must demonstrate integrity, honesty, professionalism, and commitment to company values.
• Must be self-motivated and able to work efficiently in a fast-paced environment.
• Must have excellent organizational, communication, strategic, technical, analytical, problem-solving, and multi-tasking skills.
• Must have the ability to communicate in both oral and written forms with all levels of management
• Must have high standards of quality with attention to detail.
• Must have the ability to work independently and as a team on projects.
• Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.
• Must have demonstrated ability to perform basic business mathematical functions.
• Must interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must comply with all operating policies, procedures, plans, and programs.
• Must demonstrate knowledge of networking concepts like DNS, TCP/IP, and others
• Experience with VMWare and server knowledge a plus

Language Skills

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to construction job site locations and navigate around construction job site locations. In addition, this position will require occasional night and weekend shifts

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and is also required to travel to construction job site locations as needed.

While visiting job site locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Qualifications: Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy: Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.