Product Support Specialist Jobs in Florida

Job: Technical Product Support Specialist

Location: Tallahassee, FL 32399
- ONSITE

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:
- Five years of documented experience performing business process analysis on an agile software development team
- Five years of documented customer technical support experience
- Two years of documented experience performing application development on a Certified Electronic Health Record (EHR) product
- Five years of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts
- Five years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams

Responsibilities:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:
- Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as directed by the Department. Participation includes providing accurate answers to questions regarding intended software functionality
- Perform validation of documented business requirements against business processes as directed by the Department.
- Communicate current issues, enhancements, and other information through email, telephone or face-to-face with Department staff as directed by the Department.
- Complete job required training as directed by the Department. Completion verification may include certificates, sign-in sheets, or verification via the Department's Learning Management System.