Product Support Specialist Jobs in Washington
Product Support Specialist jobs in Washington are open across Seattle, Bellevue, and Kennewick and other Washington metros, with employers like Sherwin-Williams, Anthropic, and BRINC Drones hiring at every experience level. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 13+ Product Support Specialist jobs
Position Summary:
As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.
Key Duties / Responsibilities:
- Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
- Troubleshoot hardware, software, and networking issues with confidence and efficiency
- Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction
- Build deep expertise across the full Cadwell product line
- Participate in weekend support rotation and an on-call rotation for after-hours escalations
- Take on additional responsibilities as the team and business evolve
Education / Experience:
- Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
- Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
- Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
- At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)
Skills & Strengths / Physical Requirements & Working Conditions
- Solid computer proficiency, including familiarity with software platforms, networking, and hardware
- Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
- Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone
- Customer-first mindset: empathetic, professional, and skilled at building lasting relationships
- Sharp analytical thinker who can assess problems quickly and deliver practical solutions
- Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs
Why Cadwell:
- Work on products that directly impact patient care in clinical neurophysiology and sleep medicine
- Flexible location - headquarters in Kennewick, WA or fully remote
- Join a collaborative, mission-driven team that invests in your growth
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.
Salary Range
- Salary Range: $80,000—$100,000 USD
Position Summary:
As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.
Key Duties / Responsibilities:
- Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
- Troubleshoot hardware, software, and networking issues with confidence and efficiency
- Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction
- Build deep expertise across the full Cadwell product line
- Participate in weekend support rotation and an on-call rotation for after-hours escalations
- Take on additional responsibilities as the team and business evolve
Education / Experience:
- Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
- Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
- Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
- At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)
Skills & Strengths / Physical Requirements & Working Conditions
- Solid computer proficiency, including familiarity with software platforms, networking, and hardware
- Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
- Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone
- Customer-first mindset: empathetic, professional, and skilled at building lasting relationships
- Sharp analytical thinker who can assess problems quickly and deliver practical solutions
- Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs
Why Cadwell:
- Work on products that directly impact patient care in clinical neurophysiology and sleep medicine
- Flexible location - headquarters in Kennewick, WA or fully remote
- Join a collaborative, mission-driven team that invests in your growth
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.
Salary Range
- Salary Range: $80,000—$100,000 USD
See All 13 Product Support Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsProduct Support Specialist Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Product Support Specialist Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams3
- Anthropic1
- BRINC Drones1
- Cadwell Industries1
- Grifols1
Top Industries Hiring
- Chemicals & Materials3
- Distribution & Wholesale2
- Medical Devices2
- Science & Research2
- Technology & Software2
What Washington Employers Look For
The qualifications that appear most often in product support specialist jobs across Washington.
- 1-3 years of experience in a customer-facing technical or product support role
- Proficiency with help desk or CRM platforms such as Zendesk, Salesforce, or Intercom
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to troubleshoot software issues and document reproducible steps clearly
- Experience collaborating with product and engineering teams to escalate and track bugs
- Associate or bachelor's degree in a technical, business, or communications field
Product Support Specialist Jobs in Washington: Frequently Asked Questions
How many product support specialist jobs are there in Washington?
There are 13+ product support specialist openings in Washington on Migrate Mate as of June 2026, with the most roles in Seattle, Bellevue, and Kennewick. New positions post regularly as employers across Washington hire.
Which Washington cities have the most product support specialist jobs?
Seattle, Bellevue, and Kennewick have the most product support specialist openings in Washington right now, with additional roles spread across smaller metros statewide.
Which companies hire product support specialists in Washington?
Employers hiring product support specialists in Washington include Sherwin-Williams, Anthropic, and BRINC Drones, based on current listings on Migrate Mate as of June 2026.
Are there remote product support specialist jobs in Washington?
Yes. About 23% of product support specialist openings tied to Washington are remote or hybrid as of June 2026. The rest are on-site roles based in Washington metros.
How do I apply for product support specialist jobs in Washington?
You can apply to product support specialist jobs in Washington directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Washington location, then apply to each one that fits.
See All 13 Product Support Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Jobs