Production Support Specialist Jobs
Production Support Specialist jobs are open across financial services, healthcare, logistics, and enterprise software, from junior analyst to senior lead, with specializations in incident management, application monitoring, and ITIL-based operations. See the openings below and apply to the ones that match your experience.
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DevOps and Production Support Specialist for the Division of HPD Tech
- HOUSING PRESERVATION & DVLPMNT
Posted on
11/07/2026
- Full-time
Location
NYC-ALL BOROS
- No exam required
Department
HPD Tech
Save
Job Description
The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.
As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.
Your Team:
Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.
Your Impact:
Under the supervision of the DevOps and Release Management Director within the Enterprise Architecture Unit, the Production Support Specialist for the HPD Tech Division is responsible for providing technical and operational support for business-critical applications and production environments. The incumbent works closely with the Application Development, Quality Assurance, Infrastructure, and Business teams to ensure the stability, performance, and availability of enterprise applications. The candidate will be printing Notice of Violation letters and resolving issues.
Your Role:
Your role will be to manage multiple applications across various product areas, including DevOps and Release Management, Web Application Suites, Salesforce, MuleSoft APIs, AKS-hosted applications, Batch Processing Systems, and other production support requests. You will be responsible for supporting multiple environments across development, testing, staging, and production while ensuring seamless application deployments, system availability, and operational excellence.
You will serve as a key liaison between HPD Tech, the Office of Technology and Innovation (OTI), sister agencies, vendors, and internal stakeholders. The position requires effective communication, collaboration, and coordination across multiple technical and business teams to resolve incidents, manage releases, and support enterprise-wide initiatives.
Your Responsibilities:
- Provide production support for web applications, APIs, and enterprise systems hosted on Azure Kubernetes Service (AKS) and cloud platforms.
- Monitor, troubleshoot, and resolve production incidents affecting application availability, performance, and integrations.
- Collaborate with Application Development teams to debug and resolve application defects, code issues, and deployment-related problems.
- Support and monitor scheduled batch jobs, data processing activities, and automated workflows, ensuring successful execution and timely issue resolution.
- Troubleshoot and support MuleSoft integrations, APIs, and data exchange processes between internal and external systems.
- Provide operational support for Salesforce applications, including user-reported issues, data synchronization, and integration troubleshooting.
- Support Salesforce deployment activities using Copado, including release validation, deployment monitoring, rollback coordination, and environment management.
- Assist with CI/CD pipeline execution, release deployments, change management, and production verification activities.
- Generate, validate, troubleshoot, and distribute production correspondence, notices, reports, and print jobs, including letter generation and delivery processes.
- Investigate application, database, integration, and infrastructure issues using logs, monitoring tools, and performance metrics.
- Perform root cause analysis (RCA) and implement corrective actions for recurring production issues.
- Coordinate with business users, vendors, and technical teams to communicate incident status, issue resolution, and system availability.
- Monitor AKS clusters, containerized applications, and cloud resources to maintain operational stability and optimize system performance.
- Create and maintain operational documentation, support runbooks, standard operating procedures, and knowledge base articles.
- Participate in production releases, on-call support rotations, disaster recovery exercises, and emergency incident response activities.
- Ensure compliance with security standards, change management policies, and enterprise architecture best practices.
- Ensure compliance with organizational change management, security, and operational standards.
- Implement, and oversee HPDTech Release Management and production control policies and procedures,
Required Skills:
- Minimum 2+ years of hands-on experience with DevOps and Application Production Support.
- Experience supporting applications running in Azure Kubernetes Service (AKS) environments.
- Knowledge of MuleSoft Anypoint Platform, API management, and integration troubleshooting.
- Experience supporting Salesforce environments and deployment processes using Copado.
- Strong SQL and database troubleshooting skills.
- Experience with DevOps tools, CI/CD pipelines, source control systems, and release management processes.
- Familiarity with Azure cloud services, monitoring tools, logging frameworks, and application performance monitoring solutions.
- Strong analytical, problem-solving, and communication skills with the ability to manage multiple production priorities.
Preferred Skills:
- Knowledge of Windows OS, Azure Kubernetes Service, Salesforce, APIs, IIS, Automate Server.
- Demonstrate understanding of different software development life-cycle methodologies.
- Experience with IT assents and inventory management.
- Experience in cyber security related tasks
- Excellent verbal and written communication skills.
- Ability to work well and communicate effectively with technology and other business users.
IT PROJECT SPECIALIST - 06797
Minimum Qualifications
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
810332
Posted until
12/07/2026
Title code
06797
Civil service title
IT PROJECT SPECIALIST
Title classification
Pending Classification-2
Business title
DevOps and Production Support Specialist for the Division of HPD Tech
- Experience level: Experienced (non-manager)
Job level
00
Number of positions
1
Work location
100 Gold Street
- Category: Technology, Data & Innovation
DevOps and Production Support Specialist for the Division of HPD Tech
DevOps and Production Support Specialist for the Division of HPD Tech
- HOUSING PRESERVATION & DVLPMNT
Posted on
11/07/2026
- Full-time
Location
NYC-ALL BOROS
- No exam required
Department
HPD Tech
Save
Job Description
The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.
As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.
Your Team:
Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.
Your Impact:
Under the supervision of the DevOps and Release Management Director within the Enterprise Architecture Unit, the Production Support Specialist for the HPD Tech Division is responsible for providing technical and operational support for business-critical applications and production environments. The incumbent works closely with the Application Development, Quality Assurance, Infrastructure, and Business teams to ensure the stability, performance, and availability of enterprise applications. The candidate will be printing Notice of Violation letters and resolving issues.
Your Role:
Your role will be to manage multiple applications across various product areas, including DevOps and Release Management, Web Application Suites, Salesforce, MuleSoft APIs, AKS-hosted applications, Batch Processing Systems, and other production support requests. You will be responsible for supporting multiple environments across development, testing, staging, and production while ensuring seamless application deployments, system availability, and operational excellence.
You will serve as a key liaison between HPD Tech, the Office of Technology and Innovation (OTI), sister agencies, vendors, and internal stakeholders. The position requires effective communication, collaboration, and coordination across multiple technical and business teams to resolve incidents, manage releases, and support enterprise-wide initiatives.
Your Responsibilities:
- Provide production support for web applications, APIs, and enterprise systems hosted on Azure Kubernetes Service (AKS) and cloud platforms.
- Monitor, troubleshoot, and resolve production incidents affecting application availability, performance, and integrations.
- Collaborate with Application Development teams to debug and resolve application defects, code issues, and deployment-related problems.
- Support and monitor scheduled batch jobs, data processing activities, and automated workflows, ensuring successful execution and timely issue resolution.
- Troubleshoot and support MuleSoft integrations, APIs, and data exchange processes between internal and external systems.
- Provide operational support for Salesforce applications, including user-reported issues, data synchronization, and integration troubleshooting.
- Support Salesforce deployment activities using Copado, including release validation, deployment monitoring, rollback coordination, and environment management.
- Assist with CI/CD pipeline execution, release deployments, change management, and production verification activities.
- Generate, validate, troubleshoot, and distribute production correspondence, notices, reports, and print jobs, including letter generation and delivery processes.
- Investigate application, database, integration, and infrastructure issues using logs, monitoring tools, and performance metrics.
- Perform root cause analysis (RCA) and implement corrective actions for recurring production issues.
- Coordinate with business users, vendors, and technical teams to communicate incident status, issue resolution, and system availability.
- Monitor AKS clusters, containerized applications, and cloud resources to maintain operational stability and optimize system performance.
- Create and maintain operational documentation, support runbooks, standard operating procedures, and knowledge base articles.
- Participate in production releases, on-call support rotations, disaster recovery exercises, and emergency incident response activities.
- Ensure compliance with security standards, change management policies, and enterprise architecture best practices.
- Ensure compliance with organizational change management, security, and operational standards.
- Implement, and oversee HPDTech Release Management and production control policies and procedures,
Required Skills:
- Minimum 2+ years of hands-on experience with DevOps and Application Production Support.
- Experience supporting applications running in Azure Kubernetes Service (AKS) environments.
- Knowledge of MuleSoft Anypoint Platform, API management, and integration troubleshooting.
- Experience supporting Salesforce environments and deployment processes using Copado.
- Strong SQL and database troubleshooting skills.
- Experience with DevOps tools, CI/CD pipelines, source control systems, and release management processes.
- Familiarity with Azure cloud services, monitoring tools, logging frameworks, and application performance monitoring solutions.
- Strong analytical, problem-solving, and communication skills with the ability to manage multiple production priorities.
Preferred Skills:
- Knowledge of Windows OS, Azure Kubernetes Service, Salesforce, APIs, IIS, Automate Server.
- Demonstrate understanding of different software development life-cycle methodologies.
- Experience with IT assents and inventory management.
- Experience in cyber security related tasks
- Excellent verbal and written communication skills.
- Ability to work well and communicate effectively with technology and other business users.
IT PROJECT SPECIALIST - 06797
Minimum Qualifications
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
810332
Posted until
12/07/2026
Title code
06797
Civil service title
IT PROJECT SPECIALIST
Title classification
Pending Classification-2
Business title
DevOps and Production Support Specialist for the Division of HPD Tech
- Experience level: Experienced (non-manager)
Job level
00
Number of positions
1
Work location
100 Gold Street
- Category: Technology, Data & Innovation
DevOps and Production Support Specialist for the Division of HPD Tech
See All 30 Production Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsProduction Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Food & Beverage
- Staffing & Recruiting
- Distribution & Wholesale
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in production support specialist jobs.
- Experience troubleshooting and resolving production incidents in real-time environments
- Proficiency with monitoring and alerting tools such as Splunk, Dynatrace, or PagerDuty
- Strong knowledge of SQL for querying databases to investigate application issues
- Familiarity with ITIL frameworks, including incident, change, and problem management
- Experience working in Unix/Linux environments and running shell commands for diagnostics
- Bachelor's degree in computer science, information technology, or a related technical field
Tips for Your Production Support Specialist Job Search
Tailor your resume to incident metrics
Hiring managers for production support roles want to see response times, resolution rates, and uptime figures you've owned. Replace vague descriptions with concrete outcomes, like mean time to resolution or the number of P1 incidents you handled per month.
Highlight your on-call and shift experience
Many production support specialist postings require 24/7 on-call rotations or off-hours coverage. Call out any shift work, pager-duty rotations, or weekend coverage you've done directly in your resume summary so recruiters don't have to guess.
Apply early to roles that fit
Migrate Mate lists production support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for the tech stack you know
Production support roles vary widely by environment. When targeting openings, prioritize listings that name tools you already use, whether that's Splunk, Dynatrace, PagerDuty, or a specific database like Oracle or SQL Server, so your resume keywords align with the posting.
Prepare a war story for your interview
Interviewers almost always ask you to walk through a major outage or critical incident you resolved. Prepare a specific story covering what broke, how you diagnosed it, who you looped in, and how you prevented recurrence. Vague answers eliminate candidates fast.
Negotiate your on-call compensation separately
On-call stipends and incident bonuses are often negotiable independently of base pay in production support roles. Ask about on-call pay structure, escalation policies, and comp time before you accept any offer so there are no surprises after you start.
Production Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most production support specialists?
The most active employers for production support specialists right now are BNY, Hallmark, and Blue Origin, and the most openings are in California, Pennsylvania, and Louisiana, based on current listings on Migrate Mate as of November 2026. Financial services firms and large enterprise software companies consistently post the highest volume of production support openings.
How many production support specialist jobs are remote?
About 14% of production support specialist openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common in regulated industries like banking and healthcare. Sub-areas with the highest remote share include application monitoring, NOC operations, and software-side support roles that don't require hands-on hardware access.
How do you become a production support specialist?
Start by building hands-on experience with monitoring tools, SQL querying, and basic scripting in a helpdesk, QA, or junior analyst role. Earning an ITIL Foundation certification signals you understand incident and change management processes. From there, move into roles with on-call responsibilities to develop the real-time troubleshooting instincts that production support work requires.
Can I get a production support specialist job with little experience?
Yes, junior production support roles are a common entry point for candidates coming from helpdesk, QA testing, or desktop support backgrounds. Focus your resume on any incident logging, escalation handling, or monitoring you've done, even informally. Certifications like ITIL Foundation or CompTIA Linux+ help fill experience gaps and show you understand production environments conceptually.
What does the production support specialist interview process look like?
Most processes include an initial screening call, a technical round covering SQL queries, log analysis, or troubleshooting scenarios, and a behavioral round focused on how you've handled past incidents under pressure. Some employers add a live exercise where you diagnose a simulated outage. Expect questions about your on-call experience, escalation judgment, and how you document root cause analysis.
Where can I find and apply to production support specialist jobs?
You can find and apply to production support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your tech stack, seniority level, and preferred work arrangement, then apply directly to each listing that fits.
See All 30 Production Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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