Professional Services Manager Jobs
Professional Services Manager jobs are open across consulting, technology, healthcare, and financial services, from entry-level coordinator to senior director, with common specializations in client success, implementation management, and service delivery operations. Scan the live roles below and apply to whichever ones fit.
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Position Summary and Job Duties
This is a professional level Social Worker/Case Manager position with Rock County. The work involves acting as a member of a multi-disciplinary team in serving the clients and families of Rock County Human Services' CYF, CPS Ongoing Division, in order to assure that children are safe, protected and receive permanence. This position will cross-train in other units throughout the CPS department.
This position supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department and performs in a manner consistent with the Professional Standards, Commitment to Co-Workers and the Family First Prevention Services Act.
75%- Engage families in a positive, working relationship to support them in achieving a safe home and permanence for their children. Services are based on a well-reasoned assessment and planning process with the family that establishes a set of goal-directed, time-limited and measurable activities.
1. Prepare permanency and case plans.
2. Evaluate the existing safety plan developed during the initial assessment phase.
3. Manage and assure child safety through continuous assessment, oversight and adjustment of safety plans that are effective in assuring child safety and are the least intrusive to the family.
4. Engage families in a case planning process that will identify services to address threats to child safety by enhancing parent protective capacities.
5. Measure progress related to enhancing parent protective capacities and eliminating safety related issues.
6. Access and monitor needed safety services including placements.
7. Update family interaction plans and safety plans throughout the life of the case opening.
8. Provide ongoing case management by coordinating, monitoring and adjusting services.
9. Collaborate with service providers to effectively work as a team.
15%- Participation in the court process to assure safety and achieve permanence.
1. Provide court testimony for judicial reviews, contested placement hearings, extension hearings and termination of parental rights trials.
2. Write clear and concise professional court reports.
5%- Perform CPS Access function which includes receiving, analyzing, and documenting reports of alleged child maltreatment. (The agency is required to accept reports from the community 24 hours a day, seven days a week. Rock County has an After-hours program that meets this requirement for reports received during non-regular business hours. This position does require working a minimum of two After-hours shifts a quarter.)
1. Gather information, interview reporters and determine what information is significant to the CPS Access purpose.
2. Sufficient information should be gathered specific to Wisconsin Child Protective Services Access Standards to support the screening decision and urgency of response of each report. This includes identifying present danger and/or impending danger threats to child safety based on the analysis of information gathered.
4%- Miscellaneous duties:
1. Attend supervisory conferences, staff, team and department meetings.
2. Attend in-services, mandatory trainings, staffings, and other meetings with supervisor's approval.
3. May be assigned to participate in committees within the department, county or community to represent CPS.
1%- Other duties as assigned.
1. Support new and existing staff by assisting by mentoring and teaching, as needed.
2. Assist and/or provide coverage for other areas/units within CPS, as needed.
Success Factors (KSA's)
- Ability to understand and carry out verbal and written instructions.
- Ability to plan and organize work effectively.
- Maintain prompt and regular attendance.
- Knowledge of the principles and practices of social work and its application.
- Knowledge of federal and state laws, policies and practice standards pertaining to Child Protective Services, especially Wisconsin Chapter 48 statues and Wisconsin CPS Access and Initial Assessment Standards as well as CPS Ongoing Standards and Integrated Case Plan.
- Knowledge of current social and economic problems and ways in which these problems affect individual families.
- Knowledge of human service/community resource types and how to effectively utilize them.
- Ability to maintain accurate, current case records in computerized data information system and prepare clear and concise reports from them.
- Ability to read and analyze detailed prior case records, organize thoughts, and write comprehensive case documentation.
- Ability to establish and maintain effective working relationships within the agency and community.
Job Requirements, Education, Training & Experience
- Bachelors Degree in Social Work or related field from accredited four-year college or university.
- Experience working with adults and children with disabilities preferred.
- Bilingual skills preferred.
- Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27.
Essential Job Functions (physical elements, equipment and working conditions)
- General mobility, including occasional use of stairs.
- Occasional bending, kneeling and reaching.
- Lifting and carrying approximately 50 pounds, which may included young children and/or infant/child car seat.
- Sitting, driving or standing for long periods of time.
Equipment use:
- Telephone-frequently
- Computer-PC and keyboard at desk or portable laptop in the field for case documentation entry.
Working conditions:
- Indoor-often
- Outdoor-rarely; primarily as a result of travel requirements to and from the office, client homes, schools, and other meeting sites in the community
- Cold temperatures-rarely; see above reference to travel
- Extreme heat-rarely; see above reference to travel
- Potential for contact with unpredictable and/or violent clients
Position Summary and Job Duties
This is a professional level Social Worker/Case Manager position with Rock County. The work involves acting as a member of a multi-disciplinary team in serving the clients and families of Rock County Human Services' CYF, CPS Ongoing Division, in order to assure that children are safe, protected and receive permanence. This position will cross-train in other units throughout the CPS department.
This position supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department and performs in a manner consistent with the Professional Standards, Commitment to Co-Workers and the Family First Prevention Services Act.
75%- Engage families in a positive, working relationship to support them in achieving a safe home and permanence for their children. Services are based on a well-reasoned assessment and planning process with the family that establishes a set of goal-directed, time-limited and measurable activities.
1. Prepare permanency and case plans.
2. Evaluate the existing safety plan developed during the initial assessment phase.
3. Manage and assure child safety through continuous assessment, oversight and adjustment of safety plans that are effective in assuring child safety and are the least intrusive to the family.
4. Engage families in a case planning process that will identify services to address threats to child safety by enhancing parent protective capacities.
5. Measure progress related to enhancing parent protective capacities and eliminating safety related issues.
6. Access and monitor needed safety services including placements.
7. Update family interaction plans and safety plans throughout the life of the case opening.
8. Provide ongoing case management by coordinating, monitoring and adjusting services.
9. Collaborate with service providers to effectively work as a team.
15%- Participation in the court process to assure safety and achieve permanence.
1. Provide court testimony for judicial reviews, contested placement hearings, extension hearings and termination of parental rights trials.
2. Write clear and concise professional court reports.
5%- Perform CPS Access function which includes receiving, analyzing, and documenting reports of alleged child maltreatment. (The agency is required to accept reports from the community 24 hours a day, seven days a week. Rock County has an After-hours program that meets this requirement for reports received during non-regular business hours. This position does require working a minimum of two After-hours shifts a quarter.)
1. Gather information, interview reporters and determine what information is significant to the CPS Access purpose.
2. Sufficient information should be gathered specific to Wisconsin Child Protective Services Access Standards to support the screening decision and urgency of response of each report. This includes identifying present danger and/or impending danger threats to child safety based on the analysis of information gathered.
4%- Miscellaneous duties:
1. Attend supervisory conferences, staff, team and department meetings.
2. Attend in-services, mandatory trainings, staffings, and other meetings with supervisor's approval.
3. May be assigned to participate in committees within the department, county or community to represent CPS.
1%- Other duties as assigned.
1. Support new and existing staff by assisting by mentoring and teaching, as needed.
2. Assist and/or provide coverage for other areas/units within CPS, as needed.
Success Factors (KSA's)
- Ability to understand and carry out verbal and written instructions.
- Ability to plan and organize work effectively.
- Maintain prompt and regular attendance.
- Knowledge of the principles and practices of social work and its application.
- Knowledge of federal and state laws, policies and practice standards pertaining to Child Protective Services, especially Wisconsin Chapter 48 statues and Wisconsin CPS Access and Initial Assessment Standards as well as CPS Ongoing Standards and Integrated Case Plan.
- Knowledge of current social and economic problems and ways in which these problems affect individual families.
- Knowledge of human service/community resource types and how to effectively utilize them.
- Ability to maintain accurate, current case records in computerized data information system and prepare clear and concise reports from them.
- Ability to read and analyze detailed prior case records, organize thoughts, and write comprehensive case documentation.
- Ability to establish and maintain effective working relationships within the agency and community.
Job Requirements, Education, Training & Experience
- Bachelors Degree in Social Work or related field from accredited four-year college or university.
- Experience working with adults and children with disabilities preferred.
- Bilingual skills preferred.
- Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27.
Essential Job Functions (physical elements, equipment and working conditions)
- General mobility, including occasional use of stairs.
- Occasional bending, kneeling and reaching.
- Lifting and carrying approximately 50 pounds, which may included young children and/or infant/child car seat.
- Sitting, driving or standing for long periods of time.
Equipment use:
- Telephone-frequently
- Computer-PC and keyboard at desk or portable laptop in the field for case documentation entry.
Working conditions:
- Indoor-often
- Outdoor-rarely; primarily as a result of travel requirements to and from the office, client homes, schools, and other meeting sites in the community
- Cold temperatures-rarely; see above reference to travel
- Extreme heat-rarely; see above reference to travel
- Potential for contact with unpredictable and/or violent clients
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Find JobsProfessional Services Manager Job Market
Who's Hiring
- Amazon Web Services119
- University of Colorado22
- Equitable17
- San Diego State University16
- State of South Carolina13
Top Industries Hiring
- Technology & Software27
- Distribution & Wholesale10
- Insurance6
- Healthcare & Medical Services4
- Agriculture & Farming3
What Employers Look For
The qualifications that appear most often in professional services manager jobs.
- Five or more years of experience managing client-facing service delivery or professional services engagements
- Demonstrated ability to manage project scope, timelines, and budgets across multiple simultaneous accounts
- Proficiency with project management tools such as Salesforce, ServiceNow, or similar platforms
- Bachelor's degree in business administration, management, or a related field
- Experience building and leading teams of individual contributors or project managers
- PMP certification or equivalent project management credential preferred by many enterprise employers
Tips for Your Professional Services Manager Job Search
Quantify delivery outcomes on your resume
Professional services hiring managers want to see metrics tied to client outcomes, not just responsibilities. Replace vague bullets with numbers: client retention rates, project delivery timelines you improved, or revenue protected through escalation handling.
Tailor your resume to service model
Job postings for this role vary sharply between product-led companies, consulting firms, and managed service providers. Read each listing for whether the emphasis is on implementation, ongoing account health, or billable utilization, and mirror that language in your resume.
Apply early to roles that fit
Migrate Mate lists professional services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a client escalation story
Interviewers for this role almost always ask how you've handled a client relationship that went off track. Prepare one concrete example that covers the trigger, your response, and the measurable outcome, rather than a general statement about communication style.
Negotiate scope alongside compensation
Offers for professional services managers often include travel expectations, billable hour targets, or on-call coverage that significantly affect quality of life. Ask about those terms before accepting, not after, since they're usually negotiable at the offer stage.
Build a portfolio of cross-functional wins
Many hiring managers for this role care whether you can align product, support, and sales teams around a client need. Document two or three examples where you coordinated across departments to resolve a delivery issue or expand an account.
Professional Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most professional services managers?
The most active employers for professional services managers right now are Amazon Web Services, University of Colorado, and Equitable, and the most openings are in California, Texas, and Virginia, based on current listings on Migrate Mate as of November 2026. Technology and healthcare services companies tend to post the highest volume of openings in this role.
How many professional services manager jobs are remote?
About 67% of professional services manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible delivery models across the industry. Implementation-focused and software-side roles tend to be the most remote-friendly, while field-based managed services and on-site consulting roles more often require travel or in-person presence.
How do you become a professional services manager?
Start by building direct experience in a client-facing role such as implementation specialist, customer success manager, or project coordinator. Develop project management skills and earn a credential like a PMP to signal structured delivery competence. Progress by taking on cross-functional initiatives, then move into team lead or senior individual contributor roles that position you for a management step.
Can you get hired as a professional services manager without direct management experience?
Some employers will consider candidates who have led project teams or coordinated cross-functional work without holding a formal manager title. Emphasize examples where you directed the work of others, owned client outcomes, and resolved escalations independently. Smaller firms and growth-stage companies are more likely to hire based on delivery experience and potential than a previous management title.
What does the professional services manager interview process look like?
Most processes include an initial screening call, a behavioral interview focused on client and stakeholder management, and a panel or case-style round where you walk through a past engagement or hypothetical delivery scenario. Some employers add a presentation stage where you outline how you would onboard a new client or recover a struggling account. The full process typically runs three to four rounds.
Where can I find and apply to professional services manager jobs?
You can find and apply to professional services manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing that fits.
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