Entry Level Program Manager Jobs

INTRODUCTION

This position supports students, program teams, and enrollment systems across Continuing Education (CE) at the University of Utah. We are constantly adapting to the needs of an expanding and diverse student population, and are seeking candidates looking for opportunities for growth and creativity to meet these needs. This is a highly service-oriented role requiring timely, professional, and student-centered communication. The position is responsible for resolving enrollment and payment inquiries, maintaining accurate records, supporting operational workflows, and contributing to a positive student experience.

ROLE AND RESPONSIBILITIES

This position provides expertise in enrollment support, student services, payment processing, and operational administration.

Responsibilities include:

• Provide timely, professional, and student-centered service to students, instructors, CE programs, and external partners.
• Respond promptly to inquiries regarding enrollments, program offerings, payments, refunds, registration requirements, and university policies using Salesforce, Outlook, phone calls, and in-person interactions.
• Support specialized student populations and enrollment processes with accuracy, responsiveness, and attention to detail.
• Process student enrollments, drops, transfers, and registration changes with accuracy and attention to detail.
• Receive, process, reconcile, and post student and departmental payments in accordance with university procedures.
• Prepare and reconcile daily, weekly, and quarterly enrollment and payment audit reports to ensure data integrity and financial accuracy.
• Monitor enrollment and payment records to identify discrepancies and support timely issue resolution.
• Develop and maintain proficiency in multiple registration, payment, and administrative systems, adapting quickly to new technologies and processes to support operational needs (i.e. Intranet, Peoplesoft, Salesforce, Nelnet, Cybersource, Ideal-logic).
• Maintain accurate student and program records while ensuring confidentiality and compliance with university policies.
• Serve as the subject matter expert for assigned functional areas or projects, ensuring accurate, timely, and compliant execution.
• Act as liaison and collaborate with CE program teams to support program operations, communicate updates, and address emerging student or administrative needs.
• Participate in departmental meetings, training activities, and cross-functional initiatives to support organizational objectives and service excellence.
• Identify opportunities for process improvements that enhance operational efficiency and the student experience.
• Perform additional administrative and operational duties as assigned.

Examples of Assigned Functional Areas

Examples of assigned functional areas may include, but are not limited to:

• Enrollment processing and registration support
• Payment collection and posting
• Drop processing, student account support and refund processing in Peoplesoft and payment systems
• Enrollment and payment auditing and reporting
• Program-specific enrollment coordination
• Customer service and student communication in Salesforce
• Data entry and system record management in Peoplesoft

MINIMUM QUALIFICATIONS

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Operations Program Manager, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

PREFERENCES

• Strong attention to detail
• Ability to respect confidentiality of sensitive records and maintain professionalism and neutrality
• Interest in performing and optimizing support functions within larger organizations

LOCATION

Location: Campus

City: Salt Lake City, UT

WORK SCHEDULE SUMMARY

Monday – Friday, 8 AM – 4 PM with some flexibility. HYBRID WORK OPPORTUNITY: Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of 3-4 days in person and 1 remote work day.

COMPENSATION

Pay Rate Range: $19-$21/hr

ADDITIONAL INFORMATION

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.