Program Specialist Jobs in Richmond, VA

Title: Motor Carrier Operating Authority (OA) Program Specialist- Position 01362

State Role Title: Prog Admin Specialist I

Hiring Range: $47,070- $54,130

Pay Band: 4

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA (INTRASTATE REG AND COMPLIANCE)

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking a Motor Carrier Operating Authority (OA) Program Specialist. The Motor Carrier OA Program Specialist – Operating Authority Programs manages application processing, FMCSA and IRS compliance, and financial reconciliation. This role emphasizes maintaining accurate records, addressing compliance issues, and providing regulatory guidance to customers via phone and email. While primarily focused on OA, the Specialist is cross-trained to support EZ Fleet and other motor carrier programs as needed.

Motor Carrier Services' Commercial Intrastate Operations (CICO) Division administers programs for Heavy Vehicle Use Tax (HVUT), Unified Carrier Registration (UCR), Operating Authority (OA), for-hire registration, and EZ Fleet/EZ REG. The Division ensures compliance with federal and state regulations and supports efficient operations and exceptional customer service to promote safety, consumer protection, and transportation reliability.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

Experience with customer service in guiding customers through various application processes

Experience responding to customer inquiries and ensuring timely resolution of compliance related issues

Strong written and effective communication skills

The ability to reconcile daily deposits while ensuring compliance with PCI standards

Excellent organizational skills with the ability to manage multiple tasks

Proficient in the Microsoft Office Suite

Additional Considerations

Knowledge of federal and state regulations for motor carriers

Experience in DMV operations or motor carrier programs

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.