INTRODUCTION

The Consultant I is responsible for leading the implementation of solutions by ensuring successful deployment, customization, and adoption of the solution. The scope of this job includes leveraging project management skills and knowledge of technical functionalities to collaborate effectively with clients and internal teams to deliver high-quality implementations on time.

This position is with our Human and Social Services Professional Services team. We invite you to apply today and join us in shaping the future of healthcare!

KEY RESPONSIBILITIES:

• Complete implementation tasks throughout the project lifecycle, including configuration of solutions per established standards and documentation.
• Collaborate with senior consultants and meet with clients to understand their business processes and requirements for implementation.
• Utilize established training plan and implementation design documentation to deliver hands-on training to clients that guides them through solution functionalities and features to increase proficiency.
• Troubleshoot minor issues and provide appropriate recommendations for resolution.
• Execute project action items submitted by the client following applicable contractual requirements.
• Perform other job duties as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in a relevant field (Information Systems, Business, Healthcare Administration, Computer Science, or related) or equivalent work experience
• At least 0–2 years of experience in consulting, professional services, implementation, client support, or a related role
• Strong written and verbal communication skills with the ability to explain concepts clearly to non-technical audiences
• Basic understanding of software implementation lifecycles and client delivery models
• Ability to manage multiple tasks, meet deadlines, and prioritize work in a fast-paced environment
• Strong analytical and problem-solving skills with attention to detail
• Experience working with standard business tools (Microsoft Excel, Word, PowerPoint; Teams/Outlook)
• Willingness to learn new systems, processes, and domain knowledge quickly
• Ability to work collaboratively as part of a project team and follow established delivery methodologies

PREFERRED QUALIFICATIONS:

• Experience supporting or implementing SaaS or enterprise software solutions
• Exposure to client-facing work (presentations, training, requirements gathering, or support)
• Familiarity with data concepts such as imports/exports, validation, or basic reporting
• Experience in healthcare, human services, public sector, or regulated industries
• Internship or project-based experience in consulting or professional services
• Basic knowledge of SQL, APIs, data integration, or configuration-based systems
• Experience documenting requirements, workflows, or process improvements
• Prior experience working in a ticketing or case management system (e.g., Jira, ServiceNow)
• Demonstrated ability to adapt to changing client needs and project scope

JOB EXPECTATIONS:

• Willing to travel up to 50% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year