Quality Operations Manager Jobs
Quality Operations Manager jobs are open across manufacturing, life sciences, aerospace, and food and beverage, at every level from early-career specialist to senior director, with specializations in process improvement, compliance management, and quality systems implementation. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 308+ Quality Operations Manager jobs
Overview:
TREASURY MANAGEMENT CLIENT ONBOARDING QUALITY ASSURANCE MANAGER III OPERATIONS
WHAT IS THE OPPORTUNITY?
Lead the Quality Assurance function for Treasury Management Client Onboarding, ensuring end-to-end quality standards across Implementations, Operations, and QC teams. Drive quality excellence through team leadership, process governance, and continuous improvement initiatives. Serve as escalation point for complex quality issues and client concerns. Design, deliver, and maintain comprehensive training programs for onboarding teams. Develop, update, and document standard operating procedures (SOPs) for all onboarding processes. Produce monthly quality reports and KPI dashboards for leadership review. Establish and maintain robust quality control frameworks across the onboarding lifecycle.
WHAT WILL YOU DO?
Quality Assurance Leadership & Governance
- Establish and enforce quality standards, metrics, and performance targets for all onboarding teams (Implementations, Operations, QC).
- Conduct regular quality audits and assessments across the onboarding workflow.
- Lead root cause analysis and corrective action planning for quality failures. Manage the quality escalation process, resolve complex issues and implement preventive measures.
- Oversee the development and maintenance of comprehensive quality documentation.
Team Development & Training
- Design and deliver targeted training programs for onboarding team members.
- Create role-specific competency assessments and certification requirements.
- Develop knowledge management resources and best practice guides.
- Conduct regular coaching and performance feedback sessions. Facilitate cross-functional knowledge sharing sessions.
Process Improvement & Procedure Management
- Analyze onboarding workflows and identify improvement opportunities.
- Lead process redesign initiatives to enhance quality, efficiency, and client experience. Develop, update, and maintain detailed standard operating procedures (SOPs).
- Ensure all procedures align with regulatory requirements and CNB policies.
- Implement change management protocols for process updates.
Performance Monitoring & Reporting
- Establish and track key quality metrics (e.g., first-pass yield, defect rates, client satisfaction).
- Generate comprehensive monthly quality performance reports. Present quality trends and improvement initiatives to leadership.
- Conduct trend analysis to identify systemic quality issues. Develop predictive quality models to prevent future failures.
Cross-Functional Collaboration
- Partner with Treasury Management leadership to align quality standards with business objectives.
- Collaborate with Compliance, Risk, and Legal teams on quality-related regulatory requirements. Serve as quality liaison between onboarding teams and other bank departments.
- Facilitate quality improvement workshops across functional boundaries.
- Drive enterprise-wide quality culture initiatives.
Operational Oversight
- Monitor onboarding workload distribution and capacity planning.
- Ensure adherence to service level agreements (SLAs) and quality benchmarks.
- Manage quality-related vendor relationships and performance.
- Oversee quality control activities for new product implementations.
- Maintain quality documentation and audit trails.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 7 years banking operations experience in a financial institution required.
- Minimum 7 years banking and operations management experience.
- Minimum 3 years experience in managing projects and/or teams required.
Additional Qualifications
- Experience implementing quality management systems in financial services.
- Advanced analytical skills with ability to interpret complex quality data.
- Strong project management capabilities with PMP or equivalent certification preferred.
- Excellent communication and presentation skills for executive-level reporting.
- Ability to influence stakeholders and drive organizational change.
- Working knowledge of Treasury Management products and services.
- Experience with quality reporting tools and dashboards.
- Ability to design and deliver effective training programs.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Overview:
TREASURY MANAGEMENT CLIENT ONBOARDING QUALITY ASSURANCE MANAGER III OPERATIONS
WHAT IS THE OPPORTUNITY?
Lead the Quality Assurance function for Treasury Management Client Onboarding, ensuring end-to-end quality standards across Implementations, Operations, and QC teams. Drive quality excellence through team leadership, process governance, and continuous improvement initiatives. Serve as escalation point for complex quality issues and client concerns. Design, deliver, and maintain comprehensive training programs for onboarding teams. Develop, update, and document standard operating procedures (SOPs) for all onboarding processes. Produce monthly quality reports and KPI dashboards for leadership review. Establish and maintain robust quality control frameworks across the onboarding lifecycle.
WHAT WILL YOU DO?
Quality Assurance Leadership & Governance
- Establish and enforce quality standards, metrics, and performance targets for all onboarding teams (Implementations, Operations, QC).
- Conduct regular quality audits and assessments across the onboarding workflow.
- Lead root cause analysis and corrective action planning for quality failures. Manage the quality escalation process, resolve complex issues and implement preventive measures.
- Oversee the development and maintenance of comprehensive quality documentation.
Team Development & Training
- Design and deliver targeted training programs for onboarding team members.
- Create role-specific competency assessments and certification requirements.
- Develop knowledge management resources and best practice guides.
- Conduct regular coaching and performance feedback sessions. Facilitate cross-functional knowledge sharing sessions.
Process Improvement & Procedure Management
- Analyze onboarding workflows and identify improvement opportunities.
- Lead process redesign initiatives to enhance quality, efficiency, and client experience. Develop, update, and maintain detailed standard operating procedures (SOPs).
- Ensure all procedures align with regulatory requirements and CNB policies.
- Implement change management protocols for process updates.
Performance Monitoring & Reporting
- Establish and track key quality metrics (e.g., first-pass yield, defect rates, client satisfaction).
- Generate comprehensive monthly quality performance reports. Present quality trends and improvement initiatives to leadership.
- Conduct trend analysis to identify systemic quality issues. Develop predictive quality models to prevent future failures.
Cross-Functional Collaboration
- Partner with Treasury Management leadership to align quality standards with business objectives.
- Collaborate with Compliance, Risk, and Legal teams on quality-related regulatory requirements. Serve as quality liaison between onboarding teams and other bank departments.
- Facilitate quality improvement workshops across functional boundaries.
- Drive enterprise-wide quality culture initiatives.
Operational Oversight
- Monitor onboarding workload distribution and capacity planning.
- Ensure adherence to service level agreements (SLAs) and quality benchmarks.
- Manage quality-related vendor relationships and performance.
- Oversee quality control activities for new product implementations.
- Maintain quality documentation and audit trails.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 7 years banking operations experience in a financial institution required.
- Minimum 7 years banking and operations management experience.
- Minimum 3 years experience in managing projects and/or teams required.
Additional Qualifications
- Experience implementing quality management systems in financial services.
- Advanced analytical skills with ability to interpret complex quality data.
- Strong project management capabilities with PMP or equivalent certification preferred.
- Excellent communication and presentation skills for executive-level reporting.
- Ability to influence stakeholders and drive organizational change.
- Working knowledge of Treasury Management products and services.
- Experience with quality reporting tools and dashboards.
- Ability to design and deliver effective training programs.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Quality Operations Manager Jobs by Experience Level
See All 308+ Quality Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsQuality Operations Manager Job Market
Who's Hiring
- Lockheed Martin29
- JBS INTERNATIONAL15
- The Jamar Company8
- WelbeHealth7
- Meta6
Top Industries Hiring
- Healthcare & Medical Services
- Electronics & Hardware
- Manufacturing
- Science & Research
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in quality operations manager jobs.
- Bachelor's degree in engineering, life sciences, or a related technical field
- 3 to 7 years of experience in quality management, operations, or manufacturing environments
- Working knowledge of ISO 9001 or industry-specific standards such as IATF 16949 or FDA 21 CFR Part 820
- Proficiency in CAPA processes, root cause analysis, and nonconformance management
- Six Sigma Green Belt or Black Belt certification, or equivalent Lean process improvement credential
- Experience leading internal and external audits and managing supplier quality programs
Tips for Your Quality Operations Manager Job Search
Align your resume to quality frameworks
Quality operations manager postings consistently screen for fluency in ISO 9001, Six Sigma, or IATF 16949. Call out the specific standard you've worked under, not just 'quality management,' so your resume clears automated filters before a recruiter reads it.
Quantify CAPA and audit outcomes
Hiring managers in this role want to see corrective action results, not responsibilities. Replace vague phrases like 'managed quality processes' with concrete outcomes: reduction in nonconformance rates, audit findings closed within a specific cycle, or yield improvements tied to your initiatives.
Target openings by your certification tier
A posting requiring a Certified Quality Manager credential from ASQ signals a different scope than one asking for a Six Sigma Black Belt. Filter your search by certification language so you're applying where your credentials are a direct match, not a stretch.
Apply early to roles that fit
Migrate Mate lists quality operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a structured case interview
Many quality operations manager interviews include a scenario where you diagnose a production defect or process breakdown. Practice walking through root cause analysis using an 8D or fishbone structure so your answer demonstrates a disciplined methodology, not just instinct.
Negotiate scope alongside compensation
Quality operations managers often inherit understaffed teams or outdated quality management systems. Before accepting an offer, ask directly what tools are in place, how many direct reports the role carries, and what the first priority project is, so you can assess fit beyond title and pay.
Quality Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most quality operations managers?
Lockheed Martin, JBS INTERNATIONAL, and The Jamar Company are hiring the most quality operations managers right now, with openings concentrated in Texas, California, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in medical device, automotive, and large-scale food manufacturing companies.
How many quality operations manager jobs are remote?
About 31% of quality operations manager openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its hands-on nature. Sub-functions like quality systems auditing, supplier quality oversight, and document control tend to offer the most flexibility for remote or hybrid arrangements.
How do you become a quality operations manager?
Start with a technical degree in engineering, biology, chemistry, or a related field, then build direct experience in a quality assurance or manufacturing operations role. Pursue an ISO lead auditor certification or a Six Sigma credential to formalize your methodology. Progress by owning CAPA processes, leading audits, and demonstrating measurable outcomes before stepping into a manager title.
Can you get hired as a quality operations manager without direct management experience?
Yes, some employers will hire candidates into this role from a senior quality engineer or quality assurance lead background, particularly in smaller facilities or when the team is compact. Emphasize cross-functional project ownership, audit leadership, and any informal supervisory experience. Targeting industries where you already hold relevant certifications, such as ISO or FDA-regulated sectors, strengthens your case considerably.
What does the quality operations manager interview process look like?
Most employers run a phone screen focused on your quality system background, followed by a technical interview where you walk through a past CAPA case or process improvement project. A panel interview with operations and regulatory stakeholders is common, and some companies add a written scenario or site tour. The process typically closes with a conversation about your approach to audit readiness and cross-functional collaboration.
Where can I find and apply to quality operations manager jobs?
You can find and apply to quality operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background, certification level, and location preference, then apply directly to each listing that fits your experience.
See All 308+ Quality Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs