Job Code/Title: Regional Rise Program Director

Department Name: Rise Service Line

Reports To (Title): Chief Executive of Rise

FLSA: Exempt

Summary: Program Director is responsible for overseeing all departments within the Rise Service line for their Region. They are responsible for implementing new services within Rise. Hires, trains, and promotes professional growth of the employees within the department so that a competent workforce is maintained. Ensures that all departmental staff are compliant in training per agency and facility standards. Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities

Essential Functions:

A: Job Specific

• Initiate and set goals for the rise program according to the strategic objectives of Rise Community Hospital.
• Orchestrate the admissions process with all departments.
• Develop in-depth knowledge of company offerings to identify profitable business opportunities.
• Research emerging trends and recommend new company offerings to satisfy patient needs.
• Help create budgets around projected future business.
• Consult and collaborate with other health care providers to set up treatment plans.
• Takes an active and collaborative role as a member of the Rise executive team.
• Assist, adjust, and present policies/procedures with staff to better the Rise service line.
• Compiles competitive data and analyzes various service lines.
• Acts as a liaison between program staff and referents.
• Meets with department heads regularly to ensure all departments are maintaining efficiently.
• Assign outstanding tasks to proper departments and provide guidance within Rise.
• Provide frequent training to all departments within Rise when new protocols are put into place.
• Hire, train, and be a motivating mentor to Rise staff.
• Create and nurture effective communication within the organization.
• Approves work schedules, vacations and time off for Rise staff.
• Provide Reports to Supervisors regarding service line.
• Implement ongoing safety monitors.
• Assists the Executive Program Director as necessary.
• Rotating responsibility for after hours and weekend on call support.

Dietary Services Management and Responsibilities

• Oversee and manage the daily operations of Dietary Services to ensure the effective and efficient delivery of food services.

• Ensure compliance with applicable food safety, sanitation, and infection prevention standards.

• Maintain current food safety certifications and ensure required certifications and training are kept up to date.

• Serve as the liaison between Dietary Services and the consulting dietitian to coordinate nutritional consultations and dietary recommendations.

B: Company Specific

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance: Conducts job responsibilities in accordance with standards set forth in Rise Community Hospital Code of Conduct, Rise Community Hospital policy and procedures, applicable federal and state laws, and applicable standards.
• Employee must maintain a courteous and respectful attitude toward fellow employees, staff, contractors, vendors and the public at all times. Employee must avoid loud, profane, or unprofessional language at all times during the performance of duties. It is immediate grounds for termination if Employee engages in misconduct or is incompetent or negligent in the proper performance of duties or is disorderly, dishonest, intoxicated, or discourteous.

Knowledge/Skills/Abilities:

• Excellent oral and written communication and interpersonal skills.

Qualifications:

Education: High School diploma required; bachelor’s preferred

Licenses/Certification: N/A

Experience: 2- year experience in an acute patient care setting