Regional Service Manager Jobs in Delaware

Now Hiring: Regional Director of Operations (RDO)

Mid-Atlantic region: Delaware & West Virginia

Complete Care Management, a leading provider of post-acute care, skilled nursing, and rehabilitation services throughout the Mid-Atlantic region, is seeking an experienced and results-driven Regional Director of Operations (RDO) to oversee a portfolio of skilled nursing facilities across Delaware and West Virginia.

Key Responsibilities of Regional Director of Operations (RDO):

• Provide strategic leadership and operational oversight to Licensed Nursing Home Administrators and facility leadership teams throughout the region.
• Drive operational performance, quality outcomes, census growth, workforce stability, and financial success across assigned facilities.
• Ensure compliance with federal, state, and company regulations, policies, and standards.
• Partner with clinical, finance, human resources, reimbursement, and compliance teams to achieve organizational goals and operational efficiencies.
• Analyze facility performance metrics and implement action plans to improve quality measures, survey outcomes, labor management, and profitability.
• Conduct regular on-site visits to support administrators, monitor progress, and ensure accountability.
• Lead recruitment, mentorship, and succession planning efforts for facility leadership positions.
• Foster a culture of excellence, accountability, resident-centered care, and continuous improvement.
• Support facilities during surveys, audits, regulatory reviews, and operational challenges.
• Serve as the primary liaison between regional operations and corporate leadership.

Qualifications of Regional Director of Operations (RDO):

• Active DE or WV Nursing Home Administrator (NHA) license required.
• Ability to obtain and maintain WV, DE, MD Nursing Home Administrator licensure.
• Bachelor's degree in Healthcare Administration, Business Administration, or related field required; Master's degree preferred.
• Minimum of five (5) years of multi-facility leadership experience within skilled nursing or long-term care operations.
• Demonstrated success improving operational performance, financial outcomes, regulatory compliance, and clinical quality metrics.
• Strong understanding of federal and state regulations governing long-term care operations.
• Exceptional leadership, communication, coaching, and relationship-building skills.
• Proven ability to analyze financial statements, budgets, labor reports, and operational data to drive performance improvements.
• Ability to travel extensively throughout Delaware and West Virginia. This is a field-based leadership position.

About Complete Care:

Complete Care Management is committed to providing compassionate, high-quality care and exceptional service throughout our network of skilled nursing and rehabilitation centers. We invest in our leaders, support professional growth, and empower teams to deliver outstanding outcomes for residents, families, and communities.

Complete Care Management is an Equal Opportunity Employer.