Regional Service Manager Jobs in Illinois

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

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Date: Aug 12, 2026

Location:
Springfield, IL, US, 62702

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Job Requisition ID: 57189

Job Requisition ID: 57189
Office: Health Care Regulation

Division: Training & Technical Direction

Posting ID: PAR 40-26-0395 / 57189

Posted: 08/13/2026 - 08/26/2026
Agency: Department of Public Health
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Special License - Registered Nurse License
Salary: Anticipated Starting Salary $8,571 MONTHLY; Full Range $8,571 - $12,651 MONTHLY
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated, detail-oriented individual to develop and provide training and education to staff within the Division of Health Care Facilities & Programs across all program types including: Hospitals, Critical Access Hospitals (CAHs), Ambulatory Surgical Centers (ASCs), End Stage Renal Disease (ESRD) Facilities, Home Health Agencies (HHAs), Hospices, Health Maintenance Organizations (HMOs), Outpatient Physical Therapy and Speech pathology (OPT/SP), Comprehensive Outpatient Rehabilitation Facilities (CORFs), Portable X-Ray (PXR) Services, Community Mental Health Centers (CMHCs), Psychiatric Residential Treatment Facilities (PRTFs), Rural Health Clinics (RHCs), and Organ Transplant Programs on aspects of the health care survey process related to determining compliance with federal Medicare/Medicaid certification and State license requirements. Ensures standardization throughout the training program by all subordinate educators. Develops and revises policies and procedures to ensure standardization, consistency, and efficiency of survey activities.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
Competitive Group Insurance benefits including health, life, dental and vision plans.
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
10-25 days of paid vacation time annually (10 days for first year of state employment)
12 paid sick days annually which carryover year to year
3 paid personal business days per calendar year (pro-rated dependent on start date)
13-14 paid holidays per year
12 weeks of paid parental leave
Employee Assistance Program and/or mental health resources

• These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions
Travels to develop curriculum and provide training and education for health care facility surveyors.
Travels to conduct, appraise, and further develop training for all main survey types including but not limited to (Recertifications for Hospitals, Ambulatory Surgical Centers (ASCs), End Stage Renal disease (ESRD) Facilities, Home Health Agencies (HHAs), complaint investigations for Hospitals, Emergency Medical Treatment and Labor Act (EMTALA), and immediate jeopardy, licensure resurveys, and Sexual Assault Survivors Emergency Treatment Act (SASETA).
Provides training or Health Care Facilities & Programs survey team on Principles of Documentation, Complaint Investigations, Immediate Jeopardy, Infection Control, SASETA and EMTALA.
Assists with development of agenda and content to present at quarterly staff meetings.
Assists with development and provides training as needed for new state and federal regulations.
Maintains State Operations manual (SOM) under the Medicare Program for use in survey work, documentation requirements and consultations.
Participates in training sessions, seminars and workshops aimed at the improvement of the survey process and individual surveyor performance.
Performs other duties as requested or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to the completion of four (4) years of college.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in nursing.
Requires current licensure as a Registered Nurse in the State of Illinois.
Preferred Qualifications
Two (2) or more years of experience as a nurse educator.
Two (2) or more years of experience in non-long term health care setting (hospital, ASC, ESRD, or HHA).
Two (2) years of experience planning, developing and conducting statewide surveys and/or provider educational programs.
Two (2) years of experience with state and federal program requirements for health care facilities.
Two (2) years of experience in surveying, Certified Professional survey discipline or Certified Health Facilities Surveyor.
Two (2) years of experience in Microsoft Suite applications, (i.e. Outlook, Word, Excel, and PowerPoint) and Smartsheets.
One (1) year of experience of virtual communication applications (i.e. WebEx, Zoom).
Conditions of Employment
Requires appropriate, valid driver’s license.
Requires the ability to travel in the performance of duties.
Requires physical, visual and auditory ability to carry out assigned duties.
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $1.8 Billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,400 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.

Work Hours: Tuesday - Friday 7:00AM - 5:00PM/4:30PM (1/2 hour lunch)
Headquarter Location: 525 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: DPH.HRRecruiter@illinois.gov
Posting Group: Health Services

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

APPLICATION INSTRUCTIONS:
If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield