Regional Service Manager Jobs in Texas

As Regional Service Manager, you will:

• Train technicians on how to successfully fulfill their role specifically regarding record reporting responsibilities, technical procedures, and other assignments
• Responsible for driving service department profitability
• Work with the sales department, senior management, and peer managers
• Review and approve subordinate pay submissions, reimbursements, per diem, travel requests, and expenses
• Attend weekly management meetings prepared with required reports
• Review work orders daily for potential errors, teachable moments, needed escalation, additional visits, and mitigate callbacks
• Check in with customers for “Happy calls”, reviews and complaint resolution
• Work closely with the dispatcher to ensure tech’s schedules are loaded for optimum utilization and profitability
• Post subordinate job ads, interview, hire, and perform progressive disciplinary actions
• Provide technical experience/support and hands-on leadership
• Draft estimates, and change orders and present to customers
• Support all activities in the field to deliver an exceptional final product and do this in the most efficient and beneficial way for the company
• Host safety meetings and document accurate attendance and completion records, as well as safety retraining due to accidents/incidents
• Develop and nurture relationships with peers and subordinates to maintain morale and company culture
• Develop the processes and automations necessary to increase efficiency, reduce waste and improve quality. Continuous improvement will be expected
• Comply with all laws and regulations and minimize potential risks
• Maintain the highest level of integrity and ethical standards
• Agree to hold and keep all business practices and activities of Retail Dispense Solutions confidential
• Adhere to and enforce the company dress code
• Hold subordinates accountable for policies and reward good behavior for the service department

Pay: Competitive salary plus bonuses, based on experience

RDS provided: Laptop, cell phone, credit card, gas card and service vehicle or vehicle allowance

Full Benefits: Premium health insurance ~ Dental ~ Vision ~ Accident ~ Short- & Long-Term Disability ~ Cancer ~ Critical Illness ~ Medical Bridge ~ Term/Whole Life Insurance are all available for you to take advantage of. Employee health coverage is paid 50% by RDS. 401K & Roth are available with no probationary period, paid at 4% company match. 10 Days of PTO per year, 6 federal holidays paid.

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person