Regional Service Manager Jobs in Georgia

JOB TITLE: Regional Manager

HOME DEPARTMENT: Operations

REPORTS TO: Regional Vice President

GENERAL DESCRIPTION

The Regional Manager manages and directs the work of all technical labor staff assigned to his/her area, including exercising leadership over decisions pertaining to schedules, discipline, hiring, firing, and other similar personnel matters. Documents corrective action with employee-owners and builds improvement plans around their duties.

POSITION RESPONSIBILITIES AND EXPECTATIONS

• Demonstrates a strong understanding of Tech Systems FOCUS© philosophy and provides the leadership skills necessary to instill this culture within their team.
• Ensures that all staff in the territory are properly trained in the manufacturer provided certifications where applicable. Works with HR Administrator to facilitate training for staff.
• Monitors all technical activities within his/her area to ensure that goals and objectives of Tech Systems are being met using service management application and NetSuite.
• Manages and ensures that all services calls are handled properly and in accordance with Tech Systems’ policies and procedures. Manages technical labor staff to ensure efficiency of operations and to resolve any service issues or problems.
• Plans, organizes, manages, and directs all preventative maintenance work to be performed by Tech Systems within his/her area. Works with the PM Administrator to ensure all PM timelines and standards are met.
• Ensures client systems in assigned territory are up to date with firmware and version patches. Manages and facilitates project plans for territory system upgrades, and alerts sales team of opportunities regarding obsolete or unsupported equipment in territory.
• Ensures that inventory for service response is in the territory to provide FOCUS© functionality within managed territory. This includes ensuring that all client systems in territory are properly documented in NetSuite.
• Recommends ideas or changes to create sales opportunities that are consistent with Tech Systems strategic, marketing, and financial objectives.
• Monitors the health of FOCUS© agreements and billable service opportunities in their assigned area to include review of financial performance. Makes recommendations on actions to be taken to improve performance and measure results. Offers assistance and solutions to AM team in developing road maps for client systems that are aging and becoming unsupportable.
• Assists in generating and delivering proposals to prospective clients that meet the Tech Systems’ strategic, marketing, and financial objectives.
• Ensures all QA items are up to date and resolved through the development and completion of project plans in a timely manner with their team.
• Ensures Project Managers have a complete knowledge of the projects in their control and that all commitments are met in accordance with company guidelines. Ensures Project Managers document and manage project plans and NetSuite reporting to meet company and client objectives.
• Attends to other matters and duties necessitated by operations in his/her area and/or assigned by Regional Vice President, Administration, or other executive staff of Tech Systems.

MINIMUM QUALIFICATIONS

A. EDUCATION

- High School Diploma or equivalent.
- OSHA 30 Certification within one (1) year in role.

B. EXPERIENCE

- Must have at least five (5) years’ prior work experience in the security systems industry.
- Management experience in the security systems industry preferred.

C. KNOWLEDGE, SKILLS, & COMPETENCY

- Broad, in-depth understanding of security systems technology, preferably with certifications in security systems supported by Tech Systems.
- Excellent computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
- Strong ability to manage multiple employees across assigned region.
- Must be detail-oriented and have excellent organizational skills.
- Excellent customer service skills, including a sense of urgency when attending to customer needs.
- Strong time management skills, including ability to meet deadlines.
- Ability to work accurately, efficiently, and independently.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.

D. DRIVER’S LICENSE

- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

E. PHYSICAL DEMANDS AND WORKING CONDITIONS

- Job duties are not performed at any particular assigned location, but, instead, require travel and visitation to customers. The job does require intermittent physical activity, including, but not limited to, walking, standing, sitting, and light lifting. The job requires driving and other travel.

ACKNOWLEDGEMENT

I hereby acknowledge that I have received a copy of the foregoing Job Description, which sets forth the general duties, responsibilities, and expectations of my position with Tech Systems. I have thoroughly reviewed and understand my Job Description and the duties and expectations of my position. I also acknowledge that, if I have any questions about this Job Description, I may direct them to my immediate supervisor or the Human Resources Manager.