Relationship Manager Jobs in Chicago, IL
Relationship manager jobs in Chicago are actively hiring, with demand concentrated in the Loop, River North, and the North Shore corridor across banking, wealth management, and commercial lending. Employers bringing on talent right now include Bank of America, Citi, and BMO Financial. Scan the live roles below and apply to whichever ones fit.
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The Senior Manager, Supplier Relationship Management & Operations leads ABM's Supplier Onboarding and Supplier Enablement functions and is accountable for an efficient, compliant, and scalable supplier lifecycle from onboarding through ongoing enablement and support.
The role provides strategic and operational leadership across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier support, relationship management, and related integrations. It owns service delivery, team performance, capacity, process governance, SLAs, supplier experience, risk, and continuous improvement while partnering with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, and business stakeholders.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Pay: $110,000.00 - $145,000.00/yr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
- Lead Supplier Onboarding and Supplier Enablement with end-to-end accountability for supplier lifecycle operations, service delivery, team performance, and supplier experience.
- Oversee supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and controls.
- Govern Supplier Enablement activities, including Form 1/Form 2 review and approval, CSP adoption, supplier communications, and enablement support.
- Manage workload, staffing, prioritization, capacity, cross-training, backup coverage, SLAs, escalation paths, quality standards, and team performance.
- Oversee hosted catalog governance and PunchOut enablement in partnership with suppliers, Category Management, and Technology.
- Partner with MDM and Technology to resolve Coupa, MDM, OCF, and related integration failures; drive root-cause analysis and corrective actions.
- Lead supplier support channels, including ServiceNow, supplier mailbox inquiries, Supplier Office Hours, Supplier Town Halls, training, and self-service resources.
- Establish and monitor KPIs for cycle time, SIM processing, ticket volume/aging, backlog, SLA performance, escalations, data quality, and productivity.
- Serve as the senior escalation point for complex supplier, system, and relationship issues and coordinate cross-functional resolution.
- Develop team capability and drive process standardization, documentation, automation, AI, self-service, transformation initiatives, testing, and risk mitigation.
- Lead the Contract Lifecycle Management (CLM) implementation, including requirements, process design, testing, deployment, training, adoption, and transition to steady-state operations.
- Manage the CLM repository and contract lifecycle by loading executed contracts, maintaining contract records and metadata, monitoring renewals, expirations, obligations, and key dates, and coordinating updates with Legal, Procurement, Technology, and business stakeholders.
- Leads Supplier Relationship Management and Supplier Operations supporting an enterprise supplier base exceeding 8,000 active vendors.
- Provides supervisory leadership across supplier onboarding and enablement resources, including performance management, workload allocation, capacity planning, and development.
- Owns high-volume supplier intake, ServiceNow support, supplier lifecycle processing, catalog enablement, integration issue resolution, and supplier-facing support.
- Accountable for SLAs, cycle times, backlog, quality, controls, business continuity, continuous improvement, and cross-functional outcomes.
- Owns CLM implementation and ongoing administration, including contract loading, repository accuracy, lifecycle data maintenance, renewal and expiration visibility, controls, and user support.
- Bachelor's degree in Supply Chain, Procurement, Business Administration, Finance, Operations, Information Systems, or related field; equivalent relevant experience may be considered.
- 7-10+ years of progressive experience in procurement operations, supplier relationship management, supplier onboarding/enablement, Source-to-Pay, Procure-to-Pay, or related operations.
- 3-5+ years of people leadership experience with accountability for operational performance, workload management, and complex cross-functional processes.
- Experience leading high-volume enterprise operations with competing priorities, service-level expectations, and senior stakeholders.
- Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, catalogs, supplier master data, integrations, and transformation experience strongly preferred.
- Experience implementing or administering a Contract Lifecycle Management (CLM) solution, including contract repository migration or loading, metadata governance, workflow and process design, testing, training, and ongoing lifecycle maintenance.
- Strong operational and people leadership skills with the ability to translate strategy into measurable execution and develop high-performing teams.
- Strong knowledge of supplier lifecycle management, onboarding, enablement, master data, purchasing dependencies, controls, and supplier experience.
- Demonstrated ability to use KPIs and data to manage capacity, workload, SLA performance, backlog, risk, and continuous improvement.
- Strong analytical, root-cause analysis, problem-solving, decision-making, stakeholder management, and executive communication skills.
- Experience with ServiceNow, Microsoft Office, and analytics tools such as Power BI; familiarity with OCF and MDM platforms preferred.
- Ability to lead change, identify automation/AI/self-service opportunities, resolve escalations, and maintain business continuity in a fast-paced environment.
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
The Senior Manager, Supplier Relationship Management & Operations leads ABM's Supplier Onboarding and Supplier Enablement functions and is accountable for an efficient, compliant, and scalable supplier lifecycle from onboarding through ongoing enablement and support.
The role provides strategic and operational leadership across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier support, relationship management, and related integrations. It owns service delivery, team performance, capacity, process governance, SLAs, supplier experience, risk, and continuous improvement while partnering with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, and business stakeholders.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Pay: $110,000.00 - $145,000.00/yr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
- Lead Supplier Onboarding and Supplier Enablement with end-to-end accountability for supplier lifecycle operations, service delivery, team performance, and supplier experience.
- Oversee supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and controls.
- Govern Supplier Enablement activities, including Form 1/Form 2 review and approval, CSP adoption, supplier communications, and enablement support.
- Manage workload, staffing, prioritization, capacity, cross-training, backup coverage, SLAs, escalation paths, quality standards, and team performance.
- Oversee hosted catalog governance and PunchOut enablement in partnership with suppliers, Category Management, and Technology.
- Partner with MDM and Technology to resolve Coupa, MDM, OCF, and related integration failures; drive root-cause analysis and corrective actions.
- Lead supplier support channels, including ServiceNow, supplier mailbox inquiries, Supplier Office Hours, Supplier Town Halls, training, and self-service resources.
- Establish and monitor KPIs for cycle time, SIM processing, ticket volume/aging, backlog, SLA performance, escalations, data quality, and productivity.
- Serve as the senior escalation point for complex supplier, system, and relationship issues and coordinate cross-functional resolution.
- Develop team capability and drive process standardization, documentation, automation, AI, self-service, transformation initiatives, testing, and risk mitigation.
- Lead the Contract Lifecycle Management (CLM) implementation, including requirements, process design, testing, deployment, training, adoption, and transition to steady-state operations.
- Manage the CLM repository and contract lifecycle by loading executed contracts, maintaining contract records and metadata, monitoring renewals, expirations, obligations, and key dates, and coordinating updates with Legal, Procurement, Technology, and business stakeholders.
- Leads Supplier Relationship Management and Supplier Operations supporting an enterprise supplier base exceeding 8,000 active vendors.
- Provides supervisory leadership across supplier onboarding and enablement resources, including performance management, workload allocation, capacity planning, and development.
- Owns high-volume supplier intake, ServiceNow support, supplier lifecycle processing, catalog enablement, integration issue resolution, and supplier-facing support.
- Accountable for SLAs, cycle times, backlog, quality, controls, business continuity, continuous improvement, and cross-functional outcomes.
- Owns CLM implementation and ongoing administration, including contract loading, repository accuracy, lifecycle data maintenance, renewal and expiration visibility, controls, and user support.
- Bachelor's degree in Supply Chain, Procurement, Business Administration, Finance, Operations, Information Systems, or related field; equivalent relevant experience may be considered.
- 7-10+ years of progressive experience in procurement operations, supplier relationship management, supplier onboarding/enablement, Source-to-Pay, Procure-to-Pay, or related operations.
- 3-5+ years of people leadership experience with accountability for operational performance, workload management, and complex cross-functional processes.
- Experience leading high-volume enterprise operations with competing priorities, service-level expectations, and senior stakeholders.
- Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, catalogs, supplier master data, integrations, and transformation experience strongly preferred.
- Experience implementing or administering a Contract Lifecycle Management (CLM) solution, including contract repository migration or loading, metadata governance, workflow and process design, testing, training, and ongoing lifecycle maintenance.
- Strong operational and people leadership skills with the ability to translate strategy into measurable execution and develop high-performing teams.
- Strong knowledge of supplier lifecycle management, onboarding, enablement, master data, purchasing dependencies, controls, and supplier experience.
- Demonstrated ability to use KPIs and data to manage capacity, workload, SLA performance, backlog, risk, and continuous improvement.
- Strong analytical, root-cause analysis, problem-solving, decision-making, stakeholder management, and executive communication skills.
- Experience with ServiceNow, Microsoft Office, and analytics tools such as Power BI; familiarity with OCF and MDM platforms preferred.
- Ability to lead change, identify automation/AI/self-service opportunities, resolve escalations, and maintain business continuity in a fast-paced environment.
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
See All 89 Relationship Manager Jobs in Chicago
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Find Relationship Manager JobsRelationship Manager Job Market in Chicago
Who's Hiring
- Bank of America13
- Citi6
- BMO Financial6
- Moody's4
- M&T Bank4
Top Industries Hiring
- Banking & Financial Services23
- Investment & Asset Management6
- Technology & Software4
- Construction & Real Estate4
- Fintech2
Relationship Manager Jobs in Chicago: Frequently Asked Questions
How do I get a relationship manager job in Chicago?
The strongest path into a relationship manager role in Chicago is through the city's dense concentration of regional and national banks, private wealth firms, and commercial lenders headquartered in the Loop and River North. Candidates who come in with a book of business, a CFA or CFP credential, or prior client-facing experience in Chicago's financial services community move fastest. Targeting mid-size community banks and credit unions in neighborhoods like Evanston, Oak Park, or Naperville can also open doors quickly for those building their portfolio.
Which companies hire relationship managers in Chicago?
Employers hiring relationship managers in Chicago right now include Bank of America, Citi, and BMO Financial, based on current listings on Migrate Mate as of September 2026. Chicago's market skews toward large financial institutions, regional banks, and insurance-linked wealth management firms, many of which maintain significant client-facing operations in the Loop and along the Magnificent Mile.
Are there remote relationship manager jobs in Chicago?
Yes, though availability varies: client-facing and commercial banking roles are rarely fully remote, while portfolio management, treasury, and analytics-heavy positions offer more flexibility. About 50% of relationship manager openings tied to Chicago are remote or hybrid as of September 2026, with hybrid arrangements most common among larger institutional employers in the Loop. Business development roles almost always require in-person client meetings across Chicago's business districts.
How can I get a relationship manager job in Chicago with little or no experience?
The most realistic entry point in Chicago is a personal banker or client service associate role at one of the many retail bank branches concentrated across Lincoln Park, Wicker Park, and the suburbs. Chicago's large regional banks and credit unions regularly hire entry-level associates and promote internally into relationship manager tracks within two to three years. Getting a Series 6 or 66 license while in an associate role, and building familiarity with Chicago's small business and commercial lending community, gives candidates a clear competitive edge.
Which industries hire the most relationship managers in Chicago?
Chicago relationship manager roles concentrate in Banking & Financial Services, Investment & Asset Management, and Technology & Software, based on current listings on Migrate Mate as of September 2026. Chicago's position as a global hub for derivatives trading, commercial banking, and insurance drives consistent demand across those sectors, with the Loop serving as the primary employment center for institutional and high-net-worth client-facing roles.
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