Reliability Engineer Jobs in Santa Clara, CA

Santa Clara, California, United States of America Product Engineering Ref ID: JR-022669

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Career

Palo Alto Networks runs a large infrastructure and is one of the largest GCP customers.

As a Principal Site Reliability Engineer for the ADEM (Autonomous Digital Experience Management) team, you will be part of a team supporting the services that provide end-to-end visibility and self-healing capabilities for our global customers. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI, ArgoCD, Prometheus, Grafana, Loki, Docker, GCP, AWS, Vault, Kafka, MySQL, Python, Bash, and Go.

Your Impact

• Drive the success of SRE and DevOps through expert contributions in CI/CD and AIOps initiatives, moving the organization toward self-healing infrastructure.

• Architect "Golden Paths" for service delivery, ensuring that SLOs, error budgets, and automated canary analysis are integrated by default.

• Design, build, and operate reliable, secure Cloud infrastructure that supports high-scale synthetic monitoring and Real User Monitoring (RUM).

• Ensure applications are production-ready, scalable, and resilient, collaborating closely with developers, researchers, and data scientists.

• Develop tools and automation frameworks that champion Infrastructure as Code (IaC) and Monitoring as Code (MaC).

• Lead root cause analysis (RCA) of critical business and production issues, driving improvements that prevent recurrence.

Qualifications

Your Experience

• Must be a U.S Citizen due to Federal Government requirements.

• 7+ years as an engineer in Infrastructure, Operations, DevOps, or System Engineering.

• The candidate must be familiar with and demonstrate proficiency in using code assist and AI productivity tools such as Claude code, Cursor, Windsurf, or GitHub Copilot to accelerate development and troubleshooting.

• Expertise in building high-availability, scalable cloud-native applications on GCP (preferred) or AWS.

• Expertise in configuration management and IaC (Terraform, Helm, Ansible).

• Strong proficiency in programming languages like Python, Go, or Java; experience with data streaming frameworks like Kafka or Apache Pulsar is a plus.

• Deep experience in Kubernetes (GKE/EKS), container networking, and Linux internals.

• Experience with GitOps principles and tools like GitLab CI and ArgoCD.

• Familiarity with compliance and security frameworks (FedRAMP, SOC2) and automating policy-as-code.

• Excellent communication skills, with a "rally support" mindset to collaborate across multi-functional teams.

• BS or MS in Computer Science, a related field, or equivalent professional/military experience.
  
  

The ADEM engineering team is at the core of our SASE (Secure Access Service Edge) offering. We are constantly innovating—challenging the way the industry thinks about digital experience and cybersecurity. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

#LI-TD1

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.

$152,300.00 - $246,400.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.