Remote Application Support Engineer Jobs
Remote Application Support Engineer jobs are open across the U.S. at remote-first firms, distributed SaaS teams, and enterprise technology organizations in sectors like software, healthcare IT, and financial services. Employers hiring remotely right now include Sirona Medical, Jack Henry & Associates, and Advantech. See the openings below and apply to the ones that match your experience.
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Showing 5 of 30+ Remote Application Support Engineer jobs
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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Find JobsRemote Application Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote application support engineer jobs.
- Hands-on experience with at least one ITSM platform such as ServiceNow or Jira
- Proficiency in SQL for querying databases and diagnosing application data issues
- Ability to read and interpret application logs, error traces, and API responses
- Bachelor's degree in computer science, information systems, or a related field
- Familiarity with ITIL incident management processes and escalation procedures
- Experience supporting enterprise applications in cloud environments such as AWS or Azure
Tips for Your Remote Application Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote application support engineer openings from across the U.S. in one place. Check it regularly and apply directly to roles that match your stack and experience level before postings fill.
Show your async communication skills upfront
Remote application support engineers handle escalations, status updates, and cross-team handoffs almost entirely in writing. Include examples in your resume of documented runbooks, incident summaries, or ticket resolutions that demonstrate clear written communication without back-and-forth.
Prove remote troubleshooting readiness with a home lab
Set up a personal environment that mirrors common production stacks, using tools like Docker, virtual machines, or cloud free tiers. Being able to describe how you reproduce and diagnose issues independently signals to remote hiring managers that you won't stall waiting for help.
Prepare for remote interviews using screen-share scenarios
Remote application support interview rounds often include live troubleshooting exercises over video call. Practice walking an interviewer through a simulated incident in real time, narrating your diagnostic reasoning clearly as you go through logs, dashboards, or error traces on screen.
Remote Application Support Engineer Jobs: Frequently Asked Questions
How do I get a remote application support engineer job?
Target remote-first SaaS companies, managed service providers, and distributed enterprise tech teams, which are the most consistent hirers of remote application support engineers. Remote employers screen hard for written communication and async problem-solving, so document your troubleshooting process clearly in your resume and interviews. Hands-on experience with ticketing systems, SQL, and API debugging gives you a concrete edge over candidates who list only general IT skills.
Which companies hire remote application support engineers?
Companies hiring remote application support engineers right now include Sirona Medical, Jack Henry & Associates, and Advantech, based on current remote listings on Migrate Mate as of November 2026. Remote-first software firms, healthcare technology platforms, and financial services companies with distributed operations are among the most active employers of this role.
Can you get a remote application support engineer job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to troubleshoot independently from day one with less in-person guidance. SaaS startups and IT managed services companies occasionally hire remote juniors. Build a portfolio of documented issue resolutions, contribute to open-source support projects, or complete a systems administration or ITIL certification to show you can work without hand-holding.
Do you need a degree for remote application support engineer jobs?
Not always. Many remote employers care more about demonstrated technical skills than a formal degree, especially for application support roles where troubleshooting ability and tool fluency are what the job demands. A proven history of resolving application incidents, familiarity with monitoring platforms, and clear written documentation of past work can carry more weight than a diploma at remote-first companies.
Which industries hire the most remote application support engineers?
Most remote application support engineer openings sit in Technology & Software and Staffing & Recruiting, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed engineering and operations teams that need application support coverage across time zones, making fully remote arrangements the norm rather than the exception.
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