Remote Application Support Lead Jobs
Remote application support lead jobs are open across the U.S. in sectors like enterprise software, healthcare IT, financial services, and managed services, at companies running distributed teams and remote-first operations. Employers currently hiring include Sirona Medical, Jack Henry & Associates, and Advantech. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 30+ Remote Application Support Lead jobs
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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Find JobsRemote Application Support Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote application support lead jobs.
- 3 or more years of experience in application support or IT operations roles
- Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management
- Proven ability to manage SLA compliance and incident response processes
- Experience leading or coordinating a small technical support team
- Familiarity with SQL, scripting, or log analysis for application troubleshooting
- ITIL Foundation certification or demonstrated knowledge of ITIL practices
Tips for Your Remote Application Support Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote application support lead openings from across the U.S. in one place. Search current roles by fit and apply directly, without sorting through listings that aren't actually remote.
Prove async communication before the interview
Remote application support lead hiring managers read your written communication before they meet you. Make your cover letter and resume speak clearly without explanation. Lead with outcomes from distributed support work, not just titles and duties.
Show your incident management tool depth
Remote employers screen hard for hands-on experience with ServiceNow, Jira Service Management, or Zendesk. Name the specific workflows you've owned, the queue volumes you've managed, and how you documented escalation paths for distributed teams.
Prepare for remote-first interview formats
Many remote application support lead interviews involve async video responses or written scenario questions before any live call. Practice answering incident triage and team coordination scenarios in writing, with the same clarity you'd expect from your own support tickets.
Remote Application Support Lead Jobs: Frequently Asked Questions
How do I get a remote application support lead job?
Remote application support lead roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to triage and escalate issues without in-person hand-holding. Remote hiring managers screen for experience with ticketing systems like ServiceNow or Jira, incident management workflows, and async coordination across distributed teams. A history of leading support queues independently and documenting processes clearly gives you a real edge over equally qualified candidates who haven't worked remotely before.
Which companies hire remote application support leads?
Employers currently hiring remote application support leads include Sirona Medical, Jack Henry & Associates, and Advantech, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, managed service providers, and enterprise SaaS firms with distributed engineering or operations teams tend to hire application support leads remotely most consistently.
Can you get a remote application support lead job with no experience?
Yes, but remote entry-level application support lead roles are harder to land because employers expect you to handle escalations and coordinate resolutions with minimal oversight from day one. Your best path is through smaller remote-first SaaS companies or MSPs that promote from within. Certifications in ITIL or ServiceNow, a portfolio of documented support workflows you've built, and demonstrated async communication skills can substitute meaningfully for years of direct experience.
Do you need a degree for remote application support lead jobs?
Not always. Many remote employers care more about hands-on application support experience, incident management skills, and proficiency with ITSM tools than a specific degree. A bachelor's in IT, computer science, or a related field helps with larger enterprise employers, but remote-first companies and MSPs regularly hire application support leads based on demonstrated results, relevant certifications like ITIL, and the ability to manage distributed support operations independently.
Which industries hire the most remote application support leads?
The sectors hiring the most remote application support leads are Technology & Software and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These industries rely heavily on distributed teams running business-critical applications around the clock, which makes remote application support leads a practical and recurring hire rather than an exception.
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