Remote Assistant IT Manager Jobs
Remote assistant it manager jobs are open across the U.S. at remote-first firms and distributed teams that need IT support leadership without a central office requirement. Technology, healthcare, financial services, and managed service providers are among the sectors actively hiring assistant it managers remotely, with employers like AECOM, Johns Hopkins University, and University Enterprises posting roles now. Scan the live roles below and apply to whichever ones fit.
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IT@JH Technology Acceleration Group (TAG) is seeking a Computer Support Assistant who will serve as a Tier 1 support resource for the TAG, helping resolve ticket-based requests and supporting select small projects as time allows. The role supports faculty, staff, students, and administrative departments, assisting with issues such as account and password resets, access provisioning, software installation, and general troubleshooting. The Computer Support Assistant will work with Windows and Mac laptops and desktops, mobile phones, along with core software including Microsoft 365, endpoint security tools, and Service Now. Day-to-day work will be primarily ticket-based, with occasional project-based assignments such as documentation updates, and knowledge-base creation. The role is closely supervised, particularly at the start, with the Computer Support Assistant following documented procedures and escalating complex or sensitive issues to senior engineers and gradually taking on more independence as skills and confidence develop.
Specific Duties and Responsibilities
- Monitor the ticket queue and respond to Tier 1 support requests from faculty, staff, students, and administrative departments.
- Handle account and password resets, multi-factor authentication support, and access provisioning under established procedures.
- Document all troubleshooting steps and resolutions clearly in the ticketing system.
- Escalate complex, sensitive, or security-related issues to senior engineers with complete details.
- Follow up with users to confirm issues are resolved and communicate status updates throughout the ticket lifecycle.
- Create and update knowledge-base articles, runbooks, and user guides.
- Support small projects as assigned, such as documentation cleanup or process improvements.
- Adhere to IT policies, data privacy requirements, and security best practices at all times.
Minimum Qualifications
- High School Diploma or graduation equivalent. Some college.
- Some experience.
- Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Currently enrolled as a college sophomore or junior, with an expected graduation date at least [12] months after the internship begins, to allow for continuity and growth in the role.
- Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic familiarity with Windows and macOS troubleshooting.
- Exposure to Microsoft 365 (Outlook, Teams, OneDrive) and general account administration concepts.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer service mindset and patience when working with users remotely.
- Ability to work independently in a remote environment while following documented procedures and escalating appropriately.
- Strong organizational skills and attention to detail, including accurate ticket documentation.
- Willingness to learn quickly and accept guidance from senior engineers.
- Prior help desk, IT support, or campus technology experience is a plus but not required.
- Relevant coursework or certifications (such as CompTIA A+ or Google IT Support) are a plus.
Classified Title: Computer Support Assistant
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $16.10 - $25.90 HRLY (Commensurate w/exp.)
Employee group: Casual / On Call
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Non-Exempt
Location: Remote
Department name: IT@JH Technology Acceleration Group
Personnel area: University Administration
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
IT@JH Technology Acceleration Group (TAG) is seeking a Computer Support Assistant who will serve as a Tier 1 support resource for the TAG, helping resolve ticket-based requests and supporting select small projects as time allows. The role supports faculty, staff, students, and administrative departments, assisting with issues such as account and password resets, access provisioning, software installation, and general troubleshooting. The Computer Support Assistant will work with Windows and Mac laptops and desktops, mobile phones, along with core software including Microsoft 365, endpoint security tools, and Service Now. Day-to-day work will be primarily ticket-based, with occasional project-based assignments such as documentation updates, and knowledge-base creation. The role is closely supervised, particularly at the start, with the Computer Support Assistant following documented procedures and escalating complex or sensitive issues to senior engineers and gradually taking on more independence as skills and confidence develop.
Specific Duties and Responsibilities
- Monitor the ticket queue and respond to Tier 1 support requests from faculty, staff, students, and administrative departments.
- Handle account and password resets, multi-factor authentication support, and access provisioning under established procedures.
- Document all troubleshooting steps and resolutions clearly in the ticketing system.
- Escalate complex, sensitive, or security-related issues to senior engineers with complete details.
- Follow up with users to confirm issues are resolved and communicate status updates throughout the ticket lifecycle.
- Create and update knowledge-base articles, runbooks, and user guides.
- Support small projects as assigned, such as documentation cleanup or process improvements.
- Adhere to IT policies, data privacy requirements, and security best practices at all times.
Minimum Qualifications
- High School Diploma or graduation equivalent. Some college.
- Some experience.
- Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Currently enrolled as a college sophomore or junior, with an expected graduation date at least [12] months after the internship begins, to allow for continuity and growth in the role.
- Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic familiarity with Windows and macOS troubleshooting.
- Exposure to Microsoft 365 (Outlook, Teams, OneDrive) and general account administration concepts.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer service mindset and patience when working with users remotely.
- Ability to work independently in a remote environment while following documented procedures and escalating appropriately.
- Strong organizational skills and attention to detail, including accurate ticket documentation.
- Willingness to learn quickly and accept guidance from senior engineers.
- Prior help desk, IT support, or campus technology experience is a plus but not required.
- Relevant coursework or certifications (such as CompTIA A+ or Google IT Support) are a plus.
Classified Title: Computer Support Assistant
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $16.10 - $25.90 HRLY (Commensurate w/exp.)
Employee group: Casual / On Call
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Non-Exempt
Location: Remote
Department name: IT@JH Technology Acceleration Group
Personnel area: University Administration
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Find JobsRemote Assistant IT Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote assistant IT manager jobs.
- Three or more years of hands-on IT support or systems administration experience
- Demonstrated experience supervising or mentoring junior IT staff or technicians
- Proficiency with ticketing and service management platforms such as ServiceNow or Jira
- Working knowledge of network infrastructure, Active Directory, and endpoint management tools
- CompTIA, ITIL, or equivalent certification preferred or required by most employers
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Assistant IT Manager Job Search
Signal async IT leadership on your resume
Remote employers want to see that you can coordinate IT operations without in-person check-ins. Call out specific tools you've used for remote ticketing, documentation, and team communication, like Jira, Confluence, or Teams, and frame your wins around outcomes you drove independently.
Apply early to remote roles that fit
Migrate Mate lists remote assistant it manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through location-based listings that don't apply to you.
Prepare for remote IT management interview scenarios
Remote hiring panels often test your judgment on situations you'd normally handle in person, like walking a non-technical user through a fix over chat or escalating a network issue without being on-site. Practice clear, step-by-step written and verbal explanations before your interview.
Target companies with distributed IT team structures
Remote-first technology companies, managed service providers, and multi-location healthcare or financial services organizations build IT teams designed to work apart. Focusing your search on these employer types puts you in front of hiring managers who already understand remote IT operations.
Remote Assistant IT Manager Jobs: Frequently Asked Questions
How do I get a remote assistant it manager job?
Target remote-first companies and organizations with distributed IT teams, as these employers are most likely to hire assistant it managers who never come into an office. Remote hiring managers screen heavily for written communication, self-direction, and experience managing tickets, vendors, or junior staff without in-person oversight. Demonstrating async collaboration skills, familiarity with remote IT management tools, and a history of resolving issues independently gives candidates a clear edge.
Which companies hire remote assistant it managers?
Companies hiring remote assistant it managers right now include AECOM, Johns Hopkins University, and University Enterprises, based on current remote listings on Migrate Mate as of November 2026. Remote-first technology firms, managed service providers, and distributed healthcare and financial services organizations are the most consistent sources of these roles.
Can you get a remote assistant it manager job with no experience?
Yes, but remote entry-level assistant it manager roles are harder to land because employers expect you to troubleshoot and coordinate independently from day one. Companies most open to entry-level candidates remotely include smaller MSPs and tech startups that value hands-on homelab projects, IT certifications like CompTIA A+ or Network+, and demonstrated experience supporting users or managing systems in any context, even volunteer or freelance work.
Do you need a degree for remote assistant it manager jobs?
Not always. Many remote employers weigh certifications, practical system administration experience, and a demonstrated ability to manage IT operations over a formal degree. CompTIA, Microsoft, or ITIL certifications carry real weight, and candidates who can point to concrete results, such as reducing ticket resolution times or successfully onboarding remote users, regularly compete with degree holders.
See All 8 Remote Assistant IT Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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