Remote Field Support Technician Jobs
Remote Field Support Technician jobs are open across the U.S. at remote-first firms and distributed teams in sectors like IT services, telecommunications, and enterprise software. Employers hiring remotely right now include Computer World Services, Johnson Controls, and Stoneridge. See the openings below and apply to the ones that match your experience.
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See related jobsSince 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
POSITION SUMMARY: The Lead Field Systems Technician is a senior, hands-on technical leader responsible for complex vehicle system integration, installation, testing, troubleshooting, and data collection. This role bridges the gap between engineering and field execution by taking new products or technical objectives, often with limited documentation, and developing safe, reliable, and repeatable methods for implementation across a variety of commercial and off-highway vehicle platforms.
The position establishes technical best practices and mentors the Field Service Technician team in developing high-quality work instructions, diagnostic procedures, repair manuals, and supporting documentation. Working closely with engineering, the Lead Field Systems Technician identifies and resolves system-level issues while improving the quality, consistency, and technical capability of the team.
MAJOR RESPONSIBILITIES:
- Lead complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms.
- Translate new products, engineering objectives, and loosely defined technical requirements into safe, reliable, and repeatable field methods.
- Serve as the technical lead for first-time and complex installations, identifying required tools, equipment, processes, and technical information.
- Provide advanced system-level troubleshooting and root-cause support, working closely with engineering to identify and resolve integration and field issues.
- Establish and promote technical best practices, workmanship standards, and consistent field processes across the Field Service Technician team.
- Lead the development of work instructions, installation procedures, test procedures, checklists, and supporting technical documentation through coaching, technical review, and approval.
- Mentor and develop Field Service Technicians in installation, integration, testing, troubleshooting, and documentation practices.
- Support the introduction and deployment of new products and technologies, transferring knowledge from engineering and initial field activities to the broader FST team.
- Identify opportunities to improve tools, processes, documentation, training, safety, quality, and overall field execution.
QUALIFICATIONS & SKILLS REQUIRED:
- 7+ years hands-on field service, automotive integration, prototyping, mechatronics, controls, electrical/electronic systems or comparable experience
- Demonstrated ability to troubleshoot electrical/mechanical systems without detailed work instructions
- Strong electrical wiring/harness fabrication and troubleshooting abilities
- Experience creating technical work instructions and diagnostic procedures
- Experience training or mentoring technicians
PREFERRED:
- 2+ years acting as Lead Technician, Team Lead, Shop Lead or equivalent
- Commercial vehicle or automotive industry experience
- Familiarity with vehicle networks, CAN and Automotive Ethernet
- Familiarity GMSL/FPD-Link systems
- Experience with Camera, Display, and ECU diagnostics
- Experience working on pre-productions vehicles
- Experience conducting data acquisition and utilizing test equipment
- Mechanical fabrication to build brackets to install products on vehicles
- Associate degree in mechatronics, electronics, automotive technology or similar
LOCATION AND TRAVEL REQUIREMENTS:
- Up to 30% travel required for this position
ADDITIONAL CONSIDERATIONS:
- Relocation assistance is not offered for this position, and candidates must reside within a commutable distance to Novi, Michigan
- This role requires on-site presence a minimum of three (3) days per week, with the option to work remotely two (2) days per week
Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.
Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
POSITION SUMMARY: The Lead Field Systems Technician is a senior, hands-on technical leader responsible for complex vehicle system integration, installation, testing, troubleshooting, and data collection. This role bridges the gap between engineering and field execution by taking new products or technical objectives, often with limited documentation, and developing safe, reliable, and repeatable methods for implementation across a variety of commercial and off-highway vehicle platforms.
The position establishes technical best practices and mentors the Field Service Technician team in developing high-quality work instructions, diagnostic procedures, repair manuals, and supporting documentation. Working closely with engineering, the Lead Field Systems Technician identifies and resolves system-level issues while improving the quality, consistency, and technical capability of the team.
MAJOR RESPONSIBILITIES:
- Lead complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms.
- Translate new products, engineering objectives, and loosely defined technical requirements into safe, reliable, and repeatable field methods.
- Serve as the technical lead for first-time and complex installations, identifying required tools, equipment, processes, and technical information.
- Provide advanced system-level troubleshooting and root-cause support, working closely with engineering to identify and resolve integration and field issues.
- Establish and promote technical best practices, workmanship standards, and consistent field processes across the Field Service Technician team.
- Lead the development of work instructions, installation procedures, test procedures, checklists, and supporting technical documentation through coaching, technical review, and approval.
- Mentor and develop Field Service Technicians in installation, integration, testing, troubleshooting, and documentation practices.
- Support the introduction and deployment of new products and technologies, transferring knowledge from engineering and initial field activities to the broader FST team.
- Identify opportunities to improve tools, processes, documentation, training, safety, quality, and overall field execution.
QUALIFICATIONS & SKILLS REQUIRED:
- 7+ years hands-on field service, automotive integration, prototyping, mechatronics, controls, electrical/electronic systems or comparable experience
- Demonstrated ability to troubleshoot electrical/mechanical systems without detailed work instructions
- Strong electrical wiring/harness fabrication and troubleshooting abilities
- Experience creating technical work instructions and diagnostic procedures
- Experience training or mentoring technicians
PREFERRED:
- 2+ years acting as Lead Technician, Team Lead, Shop Lead or equivalent
- Commercial vehicle or automotive industry experience
- Familiarity with vehicle networks, CAN and Automotive Ethernet
- Familiarity GMSL/FPD-Link systems
- Experience with Camera, Display, and ECU diagnostics
- Experience working on pre-productions vehicles
- Experience conducting data acquisition and utilizing test equipment
- Mechanical fabrication to build brackets to install products on vehicles
- Associate degree in mechatronics, electronics, automotive technology or similar
LOCATION AND TRAVEL REQUIREMENTS:
- Up to 30% travel required for this position
ADDITIONAL CONSIDERATIONS:
- Relocation assistance is not offered for this position, and candidates must reside within a commutable distance to Novi, Michigan
- This role requires on-site presence a minimum of three (3) days per week, with the option to work remotely two (2) days per week
Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.
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Find JobsRemote Field Support Technician Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote field support technician jobs.
- CompTIA A+ certification or equivalent hardware and software troubleshooting credential
- Experience supporting end-user devices including desktops, laptops, printers, and mobile devices
- Proficiency with ticketing and remote monitoring platforms to log and track service requests
- Valid driver's license and reliable transportation for on-site customer visits
- Ability to lift and transport equipment weighing up to 50 pounds in the field
- Strong verbal communication skills for explaining technical issues to non-technical users
Tips for Your Remote Field Support Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote field support technician openings from across the U.S. in one place. Search roles that match your experience level and stack, then apply directly. Remote postings fill fast, so applying within the first few days gives you a real advantage.
Show your remote diagnostic toolkit
List the remote support tools you use daily: RMM platforms like Datto or NinjaRMM, remote desktop software, ticketing systems like Jira Service Management or Zendesk. Remote hiring managers want to see you're operational without on-site resources from day one.
Prove async communication skills upfront
Remote field support technicians document everything because there's no one to ask in the hallway. Add a short summary of how you log incidents, write escalation notes, or update clients asynchronously. Even a brief example in your resume or cover letter signals remote readiness immediately.
Target remote-first managed service providers
Managed service providers that run fully distributed teams hire remote field support technicians more consistently than companies with hybrid models. Filter your search for MSPs and cloud-infrastructure firms specifically, since their entire support workflow is built for remote execution.
Remote Field Support Technician Jobs: Frequently Asked Questions
How do I get a remote field support technician job?
Target companies with distributed support teams, such as cloud-managed service providers, enterprise software firms, and telecom infrastructure companies, because they build remote support workflows from the ground up. Remote hiring managers screen for self-direction, clear written communication, and comfort troubleshooting without in-person backup. Candidates who document their diagnostic process, show experience with remote desktop tools like TeamViewer or ConnectWise, and demonstrate async collaboration skills stand out from the applicant pool.
Which companies hire remote field support technicians?
Companies hiring remote field support technicians right now include Computer World Services, Johnson Controls, and Stoneridge, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first managed service providers, distributed enterprise IT teams, and telecom or infrastructure firms that run support operations across multiple regions without requiring technicians on-site.
Can you get a remote field support technician job with no experience?
Yes, but remote entry roles are harder to land because you're expected to troubleshoot and escalate independently from day one. Smaller managed service providers and IT staffing firms are more likely to hire entry-level remote technicians. A CompTIA A+ or Network+ certification, a home lab you've built and documented, and any volunteer or freelance support work you can describe concretely all substitute effectively for formal job history.
Do you need a degree for remote field support technician jobs?
Not always. Remote employers in this role consistently weigh hands-on skills, vendor certifications, and demonstrated problem-solving over a formal degree. CompTIA A+, Network+, or vendor-specific credentials from Cisco or Microsoft carry real weight. What opens doors remotely is showing you can resolve issues independently, document your work clearly, and communicate status to stakeholders without needing someone to look over your shoulder.
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