Field Support Technician Jobs
Field Support Technician jobs are open across managed services, telecommunications, healthcare IT, and manufacturing, from entry-level to senior and lead, with specializations in hardware repair, network infrastructure support, and enterprise software troubleshooting. Scan the live roles below and apply to whichever ones fit.
Find Field Support Technician JobsLooking for remote work? View remote field support technician jobs →Overview
Showing 5 of 188+ Field Support Technician jobs
This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity.
POSITION SUMMARY
Provide technical support, analysis and customer focused work. This position, under direct supervision, answers questions and resolves simple to moderate technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalates tickets as needed, routinely requires communicating and coordinating with end-users and other ITS teams to resolve issues and troubleshoots via telephone, remote technology or in person. IT Support Technician I is the first level of a three-part series.
ESSENTIAL FUNCTIONS
- Aid customers concerning the use of computer hardware, software, audio video systems, including printing, installation, enterprise applications, electronic mail, and operating systems.
- Perform First Contact Resolution (FCR).
- Install and perform minor to more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken.
- Read technical manuals, confer with customers, and conduct computer diagnostics to investigate and resolve incidents.
- Route major hardware or software incidents to the appropriate vendors, applications teams, or Service Management teams for resolution, as needed.
- Provide operational support for a variety of customer system platforms including tablet, desktop, laptop, and zero client hardware.
- Provide support for enterprise software such as O365 & Windows Operating systems.
- Analyze and clearly communicate (both written & verbal) issues requiring IT Strategic decisions.
- Develop/maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using the ServiceNow ITSM Solution.
- Collaborate on the development of training materials and procedures and knowledgebase articles.
- Train/educate users on the proper use of hardware or software.
- On-call after hours and weekend support may be required.
- Effectively communicate and engage with clients and team members including face-to-face, video, and phone to ensure clear understanding and fostering strong relationships.
- Performs various related duties as required.
MINIMUM QUALIFICATIONS
Experience: Minimum of two years of IT support experience or an equivalent combination of training and experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
LICENSES AND CERTIFICATIONS
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
PREFERRED QUALIFICATIONS
- ITIL
- Comp TIA A+, Network+ or similar certification
- Associate degree in information technology
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
- Overall, computer operations procedures, operating systems and platforms required. (Windows 11)
- Software such as O365, Adobe, etc; other various desktop applications as needed.
- Current techniques and capabilities of personal computers, local area networks and wide area networks.
- Hardware such as: Motherboards, CPU’s, Chipsets, Memory, printers, Peripherals, etc.
- Knowledge of Apple iOS and basic device support procedures.
- Audio Video Systems: Logitech Roombars & Crestron AV systems
- Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero Clients
- Tools and technology within an ITIL and ITSM environment.
Skills
- Performing continual research to enhance technical knowledge
- Performing Critical Thinking (Complex Troubleshooting)
- Maintaining adaptability when performing in new situations
- Maintaining adaptability when performing in Emergency situations & under stress
- Communication & attention to detail
- Customer service
Abilities
- Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
- Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
- Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
- Technical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
- Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
- Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
COMPUTER SKILLS
- Proficient in various computer programs including Microsoft Office
- Typing
PHYSICAL DEMANDS
Physical Demands Frequency
Must be able to remain in a stationary position 50% of the time. Frequently (10 to 24 hrs/week)
The person in this position needs to move about from point X to point Y. Constantly (26 or more hrs/week)
Operates a computer or other office equipment. Constantly (26 or more hrs/week)
Ascends/Descends a ladder to perform duties or operate equipment. Not Applicable
The person in this role is required to position themselves to maintain
equipment such as computers, servers, machinery, etc. Occasionally (up to 10 hrs/week)
The person in this role frequently communicates and must be able to
exchange and convey information. Constantly (26 or more hrs/week)
Must be able to review information on paper or computer. Constantly (26 or more hrs/week)
Must be able to discern information from long distances. Not Applicable
Must be able to detect or distinguish flavor or smells. Not Applicable
DEMAND WEIGHT FREQUENCY
Must be able to carry/move equipment 10 lbs or less Constant
Must be able to carry/move equipment 11-20 lbs Frequent
Must be able to carry/move equipment 21-50 lbs Frequent
Must be able to carry/move equipment 51-100 lbs Not Applicable
Must be able to carry/move equipment Over 100 lbs Not Applicable
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity.
POSITION SUMMARY
Provide technical support, analysis and customer focused work. This position, under direct supervision, answers questions and resolves simple to moderate technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalates tickets as needed, routinely requires communicating and coordinating with end-users and other ITS teams to resolve issues and troubleshoots via telephone, remote technology or in person. IT Support Technician I is the first level of a three-part series.
ESSENTIAL FUNCTIONS
- Aid customers concerning the use of computer hardware, software, audio video systems, including printing, installation, enterprise applications, electronic mail, and operating systems.
- Perform First Contact Resolution (FCR).
- Install and perform minor to more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken.
- Read technical manuals, confer with customers, and conduct computer diagnostics to investigate and resolve incidents.
- Route major hardware or software incidents to the appropriate vendors, applications teams, or Service Management teams for resolution, as needed.
- Provide operational support for a variety of customer system platforms including tablet, desktop, laptop, and zero client hardware.
- Provide support for enterprise software such as O365 & Windows Operating systems.
- Analyze and clearly communicate (both written & verbal) issues requiring IT Strategic decisions.
- Develop/maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using the ServiceNow ITSM Solution.
- Collaborate on the development of training materials and procedures and knowledgebase articles.
- Train/educate users on the proper use of hardware or software.
- On-call after hours and weekend support may be required.
- Effectively communicate and engage with clients and team members including face-to-face, video, and phone to ensure clear understanding and fostering strong relationships.
- Performs various related duties as required.
MINIMUM QUALIFICATIONS
Experience: Minimum of two years of IT support experience or an equivalent combination of training and experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
LICENSES AND CERTIFICATIONS
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
PREFERRED QUALIFICATIONS
- ITIL
- Comp TIA A+, Network+ or similar certification
- Associate degree in information technology
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
- Overall, computer operations procedures, operating systems and platforms required. (Windows 11)
- Software such as O365, Adobe, etc; other various desktop applications as needed.
- Current techniques and capabilities of personal computers, local area networks and wide area networks.
- Hardware such as: Motherboards, CPU’s, Chipsets, Memory, printers, Peripherals, etc.
- Knowledge of Apple iOS and basic device support procedures.
- Audio Video Systems: Logitech Roombars & Crestron AV systems
- Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero Clients
- Tools and technology within an ITIL and ITSM environment.
Skills
- Performing continual research to enhance technical knowledge
- Performing Critical Thinking (Complex Troubleshooting)
- Maintaining adaptability when performing in new situations
- Maintaining adaptability when performing in Emergency situations & under stress
- Communication & attention to detail
- Customer service
Abilities
- Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
- Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
- Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
- Technical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
- Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
- Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
COMPUTER SKILLS
- Proficient in various computer programs including Microsoft Office
- Typing
PHYSICAL DEMANDS
Physical Demands Frequency
Must be able to remain in a stationary position 50% of the time. Frequently (10 to 24 hrs/week)
The person in this position needs to move about from point X to point Y. Constantly (26 or more hrs/week)
Operates a computer or other office equipment. Constantly (26 or more hrs/week)
Ascends/Descends a ladder to perform duties or operate equipment. Not Applicable
The person in this role is required to position themselves to maintain
equipment such as computers, servers, machinery, etc. Occasionally (up to 10 hrs/week)
The person in this role frequently communicates and must be able to
exchange and convey information. Constantly (26 or more hrs/week)
Must be able to review information on paper or computer. Constantly (26 or more hrs/week)
Must be able to discern information from long distances. Not Applicable
Must be able to detect or distinguish flavor or smells. Not Applicable
DEMAND WEIGHT FREQUENCY
Must be able to carry/move equipment 10 lbs or less Constant
Must be able to carry/move equipment 11-20 lbs Frequent
Must be able to carry/move equipment 21-50 lbs Frequent
Must be able to carry/move equipment 51-100 lbs Not Applicable
Must be able to carry/move equipment Over 100 lbs Not Applicable
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Field Support Technician Jobs by Experience Level
See All 188+ Field Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
Find Field Support Technician JobsField Support Technician Job Market
Who's Hiring
- Gr8ttek27
- Jackson Hewitt27
- Empower AI23
- Ovation Workplace services10
- garmac6
Top Industries Hiring
- Energy
- Manufacturing
- Accounting & Auditing
- Electronics & Hardware
- Construction & Real Estate
What Employers Look For
The qualifications that appear most often in field support technician jobs.
- CompTIA A+ certification or equivalent hardware and software troubleshooting credential
- Experience supporting end-user devices including desktops, laptops, printers, and mobile devices
- Proficiency with ticketing and remote monitoring platforms to log and track service requests
- Valid driver's license and reliable transportation for on-site customer visits
- Ability to lift and transport equipment weighing up to 50 pounds in the field
- Strong verbal communication skills for explaining technical issues to non-technical users
Tips for Your Field Support Technician Job Search
Tailor your resume to each work environment
Field support roles differ significantly between a hospital system and a retail chain. Highlight the specific environments you've worked in, whether that's clinical settings, warehouse floors, or corporate campuses, so hiring managers can immediately picture you on their sites.
List certifications before your job titles
CompTIA A+, Network+, and vendor-specific credentials like Microsoft or Cisco certifications carry heavy weight in field support screening. Put them in a dedicated section near the top of your resume so recruiters spot them before reading your work history.
Apply early to roles that fit
Migrate Mate lists field support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
When a job listing names specific ticketing systems, remote monitoring tools, or imaging software you've used, prioritize those applications. Your familiarity with the exact stack reduces onboarding friction and signals immediate productivity to the hiring team.
Prepare a troubleshooting story for each interview
Interviewers for field support roles almost always ask you to walk through a difficult repair or outage you resolved. Prepare two or three concrete examples where you diagnosed a problem under pressure, explaining what you ruled out before landing on the fix.
Negotiate your territory and travel expectations upfront
Field support offers often include a service territory or travel requirement that affects your day significantly. Clarify the geographic radius, expected overnight travel, and vehicle reimbursement policy before accepting, not after, so you can compare offers on equal terms.
Field Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most field support technicians?
Gr8ttek, Jackson Hewitt, and Empower AI are hiring the most field support technicians right now, with openings concentrated in Texas, Virginia, and Tennessee, based on current listings on Migrate Mate as of November 2026. Managed services providers and large enterprise IT departments consistently post the highest volume of openings.
How many field support technician jobs are remote?
About 13% of field support technician openings are fully remote or hybrid as of November 2026, though the nature of on-site hardware work limits full-remote options compared to other IT roles. Sub-areas like remote desktop support, software configuration, and helpdesk escalation are the most likely to offer flexible or fully remote arrangements.
How do you become a field support technician?
Start by earning a CompTIA A+ certification, which is the most widely recognized entry-level credential in the field. Build hands-on experience through personal repair projects, volunteer IT support, or an associate degree in information technology. Apply to entry-level desktop support or helpdesk roles to gain ticketing system experience, then move into field-facing positions as you demonstrate reliability and independent troubleshooting ability.
Can you get hired as a field support technician with little experience?
Yes, many employers hire candidates with limited formal experience if they hold a CompTIA A+ certification and can demonstrate hands-on troubleshooting skills in an interview. Building a home lab, repairing personal or donated equipment, or completing a community college IT program gives you concrete examples to reference. Smaller managed services providers and staffing firms that place field technicians are often more willing to train candidates who show technical aptitude and a professional attitude.
What does the field support technician interview process look like?
Most field support technician interviews involve an initial phone or video screen focused on your certification history and work environment experience, followed by a technical interview where you walk through a troubleshooting scenario step by step. Some employers add a practical skills assessment covering device imaging, cable management, or network configuration. Final rounds typically include a conversation about your ability to manage a service territory, communicate with end users, and work independently without close supervision.
Where can I find and apply to field support technician jobs?
You can find and apply to field support technician jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level, certifications, and preferred location, then apply directly to each listing that fits.
See All 188+ Field Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
Find Field Support Technician Jobs