Remote IT Service Desk Jobs
Remote IT Service Desk jobs are open across the U.S. in sectors like managed services, SaaS, healthcare IT, and financial services, where distributed teams depend on consistent technical support. From entry-level help desk roles at remote-first startups to senior service desk analysts on enterprise support teams, employers hiring remotely right now include Foxcove, Hypertec, and 24 Hour Fitness. See the openings below and apply to the ones that match your experience.
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Remote IT help desk role supporting Foxcove’s West Coast clients. You’ll be the first point of contact for client IT issues, troubleshooting Windows, macOS, and cloud tools, handling onboarding and offboarding, and escalating security issues. Requires 2+ years of help desk experience and Oregon residency. Hours are Monday through Friday, 9:00 AM to 5:30 PM Pacific, with an after-hours emergency rotation after onboarding. Pay is $64,000 to $70,000.
About Foxcove
Do what you love, we’ll take care of the tech.
That’s our promise to clients, and the guiding principle of how we operate. Foxcove provides complete IT solutions for businesses that don’t have their own IT department, with the commitment and dedication of an in-house team. We tailor our approach specifically to what a business needs to do what they do best. And we never stop looking for ways to do things better, so our clients can continue to grow, and do more of what they love.
Description
Role Overview
As a Helpdesk Support Engineer, you'll be the first voice clients hear from Foxcove. You'll provide remote technical support across workstations, cloud services, accounts, and client-specific hardware and software, while learning how IT works across many different industries.
Security is part of how we deliver IT at Foxcove. Our practices are guided by COBIT and the NIST Cybersecurity Framework, and you'll help carry them out day to day based on each client's needs, infrastructure, and the services they've engaged us for. You'll learn how security applies across different platforms and tools, and how the level of rigor changes from one client to the next.
Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific. After onboarding, you'll join our after-hours emergency support rotation.
Key Responsibilities
- Be the first point of contact for clients reaching out by phone, email, chat, and other channels
- Troubleshoot issues remotely and guide clients through solutions in a clear, patient manner
- Handle onboarding and offboarding for client employees, including account setup, equipment provisioning, and access changes
- Recognize and report suspected security issues such as phishing, compromised accounts, and unmanaged devices, and escalate them to Foxcove's security team through our incident response process
- Support periodic access reviews and device compliance checks
- Escalate unresolved issues to the next level of support when needed
- Assist with remote tasks for projects and quarterly reviews
- Assist with procuring hardware and software
- Participate in the after-hours emergency support rotation once onboarded
- Maintain clear documentation and flag recurring issues
- Share feedback to improve our processes, and share your expertise with teammates
Requirements
- Must live in Oregon
- 2+ years of IT helpdesk or technical customer support experience
- Hands-on experience supporting both Windows and macOS users
- Working knowledge of ticketing systems, collaboration tools, and MDM solutions (Zendesk, Slack, Teamwork, Apple DEP, etc.)
- Experience with cloud services such as Microsoft Azure, Microsoft 365, Google Workspace, and SSO services
- Solid grasp of security fundamentals such as MFA, least privilege, patching, and phishing awareness, plus a willingness to learn how security frameworks shape what we do for clients
- Ability to juggle multiple tickets, prioritize well, and keep things moving when the queue gets busy
- Calm, steady demeanor under pressure, including when clients are frustrated or an issue is urgent
- Clear communicator who can explain technical concepts to non-technical people
- Customer-focused attitude
- Enthusiasm for using AI tools to solve problems and work more efficiently in day-to-day support
Nice to Haves
- College degree in an IT-related field, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals)
- Experience supporting multiple industries or a diverse client base
Compensation & Benefits
- $64,000 to $70,000 per year, based on experience
- One-time $250 stipend for your remote office setup, plus company-provided laptop, monitor, mouse, and keyboard
- $300/month toward gym, cell phone, and internet
- $500/year for certifications, plus paid study time and mentorship
- Flexible PTO, paid holidays, and a 1-week winter closure
- Health, dental, vision, and 401(k)
What to Expect
- Interview process: Virtual screen, virtual technical/scenario-based interview, and a final round
- Timeline: We review applications on a rolling basis and will be in touch if there's a fit.
- Start date: We want to fill this role soon, but finding the right fit matters more than a fixed date.
- Background check: Required for this role and contingent on a conditional offer.
How to Apply
In addition to your resume, please answer briefly: describe a time you helped a frustrated user and how you handled it. We're looking for people who want to build broad IT expertise fast and care about helping clients get back to work. If that's you, we'd love to hear from you.
Salary
$64,000 - $70,000 per year
Remote IT help desk role supporting Foxcove’s West Coast clients. You’ll be the first point of contact for client IT issues, troubleshooting Windows, macOS, and cloud tools, handling onboarding and offboarding, and escalating security issues. Requires 2+ years of help desk experience and Oregon residency. Hours are Monday through Friday, 9:00 AM to 5:30 PM Pacific, with an after-hours emergency rotation after onboarding. Pay is $64,000 to $70,000.
About Foxcove
Do what you love, we’ll take care of the tech.
That’s our promise to clients, and the guiding principle of how we operate. Foxcove provides complete IT solutions for businesses that don’t have their own IT department, with the commitment and dedication of an in-house team. We tailor our approach specifically to what a business needs to do what they do best. And we never stop looking for ways to do things better, so our clients can continue to grow, and do more of what they love.
Description
Role Overview
As a Helpdesk Support Engineer, you'll be the first voice clients hear from Foxcove. You'll provide remote technical support across workstations, cloud services, accounts, and client-specific hardware and software, while learning how IT works across many different industries.
Security is part of how we deliver IT at Foxcove. Our practices are guided by COBIT and the NIST Cybersecurity Framework, and you'll help carry them out day to day based on each client's needs, infrastructure, and the services they've engaged us for. You'll learn how security applies across different platforms and tools, and how the level of rigor changes from one client to the next.
Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific. After onboarding, you'll join our after-hours emergency support rotation.
Key Responsibilities
- Be the first point of contact for clients reaching out by phone, email, chat, and other channels
- Troubleshoot issues remotely and guide clients through solutions in a clear, patient manner
- Handle onboarding and offboarding for client employees, including account setup, equipment provisioning, and access changes
- Recognize and report suspected security issues such as phishing, compromised accounts, and unmanaged devices, and escalate them to Foxcove's security team through our incident response process
- Support periodic access reviews and device compliance checks
- Escalate unresolved issues to the next level of support when needed
- Assist with remote tasks for projects and quarterly reviews
- Assist with procuring hardware and software
- Participate in the after-hours emergency support rotation once onboarded
- Maintain clear documentation and flag recurring issues
- Share feedback to improve our processes, and share your expertise with teammates
Requirements
- Must live in Oregon
- 2+ years of IT helpdesk or technical customer support experience
- Hands-on experience supporting both Windows and macOS users
- Working knowledge of ticketing systems, collaboration tools, and MDM solutions (Zendesk, Slack, Teamwork, Apple DEP, etc.)
- Experience with cloud services such as Microsoft Azure, Microsoft 365, Google Workspace, and SSO services
- Solid grasp of security fundamentals such as MFA, least privilege, patching, and phishing awareness, plus a willingness to learn how security frameworks shape what we do for clients
- Ability to juggle multiple tickets, prioritize well, and keep things moving when the queue gets busy
- Calm, steady demeanor under pressure, including when clients are frustrated or an issue is urgent
- Clear communicator who can explain technical concepts to non-technical people
- Customer-focused attitude
- Enthusiasm for using AI tools to solve problems and work more efficiently in day-to-day support
Nice to Haves
- College degree in an IT-related field, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals)
- Experience supporting multiple industries or a diverse client base
Compensation & Benefits
- $64,000 to $70,000 per year, based on experience
- One-time $250 stipend for your remote office setup, plus company-provided laptop, monitor, mouse, and keyboard
- $300/month toward gym, cell phone, and internet
- $500/year for certifications, plus paid study time and mentorship
- Flexible PTO, paid holidays, and a 1-week winter closure
- Health, dental, vision, and 401(k)
What to Expect
- Interview process: Virtual screen, virtual technical/scenario-based interview, and a final round
- Timeline: We review applications on a rolling basis and will be in touch if there's a fit.
- Start date: We want to fill this role soon, but finding the right fit matters more than a fixed date.
- Background check: Required for this role and contingent on a conditional offer.
How to Apply
In addition to your resume, please answer briefly: describe a time you helped a frustrated user and how you handled it. We're looking for people who want to build broad IT expertise fast and care about helping clients get back to work. If that's you, we'd love to hear from you.
Salary
$64,000 - $70,000 per year
See All 7 Remote IT Service Desk Jobs
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote IT service desk jobs.
- 1-3 years of experience providing technical support in a help desk or service desk environment
- Proficiency with ITSM ticketing platforms such as ServiceNow, Remedy, or Zendesk
- CompTIA A+ certification or equivalent vendor-neutral IT credential
- Strong working knowledge of Windows operating systems and Microsoft 365 applications
- Ability to troubleshoot hardware, software, network connectivity, and account access issues
- Clear verbal and written communication skills for documenting tickets and assisting end users
Tips for Your Remote IT Service Desk Job Search
Apply early to remote roles that fit
Migrate Mate lists remote it service desk openings from across the U.S. in one place, so you can find roles that match your skills and apply directly without sorting through unrelated postings. Remote roles at distributed companies fill fast, so apply as soon as a match appears.
Highlight async communication skills upfront
Remote it service desk managers screen for candidates who resolve issues clearly in writing, not just over a call. Lead your resume and cover letter with examples of ticket documentation, chat-based troubleshooting, or written runbooks you've produced, since those signal you won't need hand-holding.
Show your remote support toolkit
Name the specific tools you've used in your resume: remote desktop platforms, ITSM ticketing systems like ServiceNow or Jira Service Management, and VPN or endpoint management tools. Remote employers shortlist candidates who can hit the ground running without an on-site orientation.
Prepare for async technical screens
Many remote it service desk interviews include a written scenario or take-home troubleshooting exercise before any live call. Practice walking through a common support issue in writing, documenting your diagnostic steps clearly, so you're ready when the hiring process goes fully async.
Remote IT Service Desk Jobs: Frequently Asked Questions
How do I get a remote it service desk job?
Target companies that run distributed support teams, such as managed service providers, SaaS companies, and remote-first tech firms, because they're built to onboard remote technicians quickly. Remote employers screen heavily for self-direction, clear written communication, and async problem-solving since there's no shoulder to tap. Demonstrating proficiency in remote support tools like ticketing systems and remote desktop software gives your application a concrete edge.
Which companies hire remote it service desks?
Employers currently hiring remote it service desks include Foxcove, Hypertec, and 24 Hour Fitness, per current remote listings on Migrate Mate as of November 2026. Remote it service desk roles concentrate at managed service providers, cloud-focused enterprises, and distributed SaaS companies that run 24/7 support operations across multiple time zones.
Can you get a remote it service desk job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to troubleshoot independently from day one without in-person guidance. Managed service providers and IT staffing firms are more likely to hire entry-level remote candidates than large enterprises. Completing a CompTIA A+ or Google IT Support certificate, combined with a home lab or volunteer IT work, gives you something concrete to show in place of professional experience.
Do you need a degree for remote it service desk jobs?
Not always. Remote employers in this role consistently weigh industry certifications like CompTIA A+, Network+, or ITIL alongside demonstrated hands-on experience over a four-year degree. What matters most is proving you can resolve tickets accurately and independently, communicate issues clearly in writing, and operate without on-site supervision, which you can demonstrate through certifications, projects, or prior remote support work.
See All 7 Remote IT Service Desk Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote IT Service Desk Jobs