Remote Information Technology Support Officer Jobs
Remote information technology support officer jobs are open across the U.S. at remote-first firms, distributed tech teams, and enterprise organizations that have shifted to fully distributed models. Employers hiring remotely right now include Fisher Investments, Dodge Construction Network, and Intetics. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 199+ Remote Information Technology Support Officer jobs
General Information
Location:
Position Type:
Virtual Eligible:
Job Category:
Ref #:
Description and Requirements
About the Position
An Information Security Engineer- Identity Governance and Access Management supports information security functions across the enterprise. Interacts closely with customers, software developers, information security analysts, compliance, and other key stakeholders in order to support external projects, configure security technologies, train Information Security Analysts, provide security technology escalation support, lead incident response efforts and remediate security issues. Serves as a primary information security interface and knowledge support to all University of Phoenix Technology functional groups and project teams. Serves as Subject Matter Expert (SME) for Information Security Operations portfolio of tools, providing research, expert advice, and direction on configuration and management of the tools.
What You’ll Do
1. Act as a primary point of contact for all issues related to Information Security Operations.
2. Manage multiple security projects simultaneously.
3. Maintain hardware and software tools used to support Information Security Operations functions.
4. Act as a technical or security advisor for less experienced Security Analysts.
5. Lead incident response and investigations of suspected information security events, misuse, or compliance reviews.
6. Assist in responses to internal and external compliance audits, e-Discovery data collection, penetration tests and vulnerability assessments.
7. Coordinate maintenance of security-related systems (Anti-Virus, Intrusion Detection, Logging, Content filtering, etc.).
8. Review system designs and architectures and make security-related recommendations.
9. Provide input to enterprise- Information Security policies and standards.
10. Trains new Security Analysts on cutting edge security technologies.
11. Perform other duties as assigned.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
Job Supervisory Responsibilities
None
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
- Four (4) years of progressive experience in Information Security related roles
- Four (4) years of experience with network and Security components, including firewall, intrusion detection/prevention systems, anti-malware products, forensics tools, data encryption, VPNs, vulnerability scanners, multiple operating systems (Windows, UNIX, Linux, etc.), Identity and Access Management, and directory services (Active Directory, LDAP)
ADDITIONAL QUALIFICATIONS:
- Bachelor’s Degree
- Experience working across Identity and Fraud Squad
- Experience with customer and Workforce Identities
- Experience with automation of Identity Lifecycles, PR's and other activities
- Experience managing a varied and heavy workload
- Security related certifications e.g., CISSP, CISM, CISA, SANS (GESC, GCIA, etc.)
- Knowledge of industry frameworks related to information security (e.g., ISO 27000, NIST, etc.)
- In-depth knowledge of Information Security risks and countermeasures for Windows (PC and servers), MAC, Unix/Linux platforms
- Experience with risk management methodologies and frameworks
- A practical understanding of implementing technologies and processes in support of regulatory requirements (PCI, SOX, GLBA)
- Strong written and verbal communication skills
- Strong business analysis skills
- Strong communication skills required to discuss and present complex engineering principles
- Ability to work effectively in a collaborative team environment as an individual contributor
- Ability to provide support after normal business hours, as needed (e.g., on-call rotation participation)
- Resourceful, creative, innovative, results driven, and adaptable
#LI-Remote
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
The University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender. Sexual harassment, sexual assault, dating and domestic violence, and stalking are forms of sex discrimination, which are prohibited under Title IX of the Education Amendments of 1972 and by University policy. Reports of misconduct, questions regarding Title IX, and concerns about noncompliance should be directed to the Title IX Coordinator:
Kelly Hermann, Vice President, Accessibility & Student Affairs
4035 S. Riverpoint Parkway
Phoenix, AZ 85040
TIXC@phoenix.edu
602-387-9936 office / 480-749-5515 mobile
For a complete copy of the University’s Equal Opportunity, Harassment and Nondiscrimination Policy and additional information on Title IX, please click the Title IX Information link at the bottom of the page.
General Information
Location:
Position Type:
Virtual Eligible:
Job Category:
Ref #:
Description and Requirements
About the Position
An Information Security Engineer- Identity Governance and Access Management supports information security functions across the enterprise. Interacts closely with customers, software developers, information security analysts, compliance, and other key stakeholders in order to support external projects, configure security technologies, train Information Security Analysts, provide security technology escalation support, lead incident response efforts and remediate security issues. Serves as a primary information security interface and knowledge support to all University of Phoenix Technology functional groups and project teams. Serves as Subject Matter Expert (SME) for Information Security Operations portfolio of tools, providing research, expert advice, and direction on configuration and management of the tools.
What You’ll Do
1. Act as a primary point of contact for all issues related to Information Security Operations.
2. Manage multiple security projects simultaneously.
3. Maintain hardware and software tools used to support Information Security Operations functions.
4. Act as a technical or security advisor for less experienced Security Analysts.
5. Lead incident response and investigations of suspected information security events, misuse, or compliance reviews.
6. Assist in responses to internal and external compliance audits, e-Discovery data collection, penetration tests and vulnerability assessments.
7. Coordinate maintenance of security-related systems (Anti-Virus, Intrusion Detection, Logging, Content filtering, etc.).
8. Review system designs and architectures and make security-related recommendations.
9. Provide input to enterprise- Information Security policies and standards.
10. Trains new Security Analysts on cutting edge security technologies.
11. Perform other duties as assigned.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
Job Supervisory Responsibilities
None
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
- Four (4) years of progressive experience in Information Security related roles
- Four (4) years of experience with network and Security components, including firewall, intrusion detection/prevention systems, anti-malware products, forensics tools, data encryption, VPNs, vulnerability scanners, multiple operating systems (Windows, UNIX, Linux, etc.), Identity and Access Management, and directory services (Active Directory, LDAP)
ADDITIONAL QUALIFICATIONS:
- Bachelor’s Degree
- Experience working across Identity and Fraud Squad
- Experience with customer and Workforce Identities
- Experience with automation of Identity Lifecycles, PR's and other activities
- Experience managing a varied and heavy workload
- Security related certifications e.g., CISSP, CISM, CISA, SANS (GESC, GCIA, etc.)
- Knowledge of industry frameworks related to information security (e.g., ISO 27000, NIST, etc.)
- In-depth knowledge of Information Security risks and countermeasures for Windows (PC and servers), MAC, Unix/Linux platforms
- Experience with risk management methodologies and frameworks
- A practical understanding of implementing technologies and processes in support of regulatory requirements (PCI, SOX, GLBA)
- Strong written and verbal communication skills
- Strong business analysis skills
- Strong communication skills required to discuss and present complex engineering principles
- Ability to work effectively in a collaborative team environment as an individual contributor
- Ability to provide support after normal business hours, as needed (e.g., on-call rotation participation)
- Resourceful, creative, innovative, results driven, and adaptable
#LI-Remote
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
The University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender. Sexual harassment, sexual assault, dating and domestic violence, and stalking are forms of sex discrimination, which are prohibited under Title IX of the Education Amendments of 1972 and by University policy. Reports of misconduct, questions regarding Title IX, and concerns about noncompliance should be directed to the Title IX Coordinator:
Kelly Hermann, Vice President, Accessibility & Student Affairs
4035 S. Riverpoint Parkway
Phoenix, AZ 85040
TIXC@phoenix.edu
602-387-9936 office / 480-749-5515 mobile
For a complete copy of the University’s Equal Opportunity, Harassment and Nondiscrimination Policy and additional information on Title IX, please click the Title IX Information link at the bottom of the page.
See All 199+ Remote Information Technology Support Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Information Technology Support Officer Job Market
Who's Hiring
- Fisher Investments11
- Dodge Construction Network8
- Intetics5
- Emory University3
- Lifebridge Health3
Top Industries Hiring
- Education
- Technology & Software
- Insurance
- Retail
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in remote information technology support officer jobs.
- Proficiency with Windows and macOS operating systems in enterprise environments
- Experience using ITSM ticketing platforms to log, track, and resolve support requests
- Working knowledge of Active Directory user account management and permissions
- CompTIA A+ certification or equivalent vendor-neutral hardware and software credential
- Ability to troubleshoot network connectivity issues including DNS, DHCP, and VPN
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Information Technology Support Officer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote information technology support officer openings from across the U.S. in one place. Search the current roles, find the ones that match your skills and experience level, and apply directly without sorting through listings that aren't actually remote.
Show async troubleshooting ability upfront
Remote employers want proof you can resolve issues without real-time back-and-forth. Document a home lab project, a ticketing system you've used, or a support scenario you resolved in writing. Put it on your resume or a simple portfolio page so it's visible before the interview.
Get fluent in remote support tooling
Remote IT support roles depend on specific platforms: RMM tools like NinjaRMM or ConnectWise, ticketing systems like Jira Service Management or Freshdesk, and remote desktop tools. Name the specific tools you've used in your resume, not just generic categories like 'help desk software.'
Treat the remote interview as a support call
Remote hiring managers are watching how you communicate over video, how you handle technical questions without prompting, and whether your setup is professional and stable. Test your audio, camera, and internet connection before the interview and walk through your answers the way you'd walk a user through a fix.
Remote Information Technology Support Officer Jobs: Frequently Asked Questions
How do I get a remote information technology support officer job?
Target companies that have fully distributed teams or remote-first policies, since those employers already have the infrastructure for remote IT support and are more likely to hire remotely from the start. Remote employers screen heavily for written communication, the ability to diagnose and resolve issues asynchronously, and proficiency with remote support tools like RMM platforms, ticketing systems, and collaborative documentation. Certifications such as CompTIA A+ or ITIL, combined with a home lab or demonstrable troubleshooting portfolio, give candidates a clear edge over applicants with equivalent experience but no remote-work signal.
Which companies hire remote information technology support officers?
Employers currently hiring remote information technology support officers include Fisher Investments, Dodge Construction Network, and Intetics, per current remote listings on Migrate Mate as of November 2026. Remote openings for this role concentrate at software companies, managed service providers, and enterprises with distributed workforces that need IT support coverage across multiple time zones.
Can you get a remote information technology support officer job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently without a senior colleague nearby. Smaller remote-first startups and managed service providers are the most likely to hire entry-level remotely. You can offset limited experience by earning foundational certifications like CompTIA A+, building a home lab to document real troubleshooting work, and demonstrating clear written communication skills that translate directly to async support environments.
Do you need a degree for remote information technology support officer jobs?
Not always. Many remote employers weight certifications, hands-on skills, and demonstrated problem-solving ability above a formal degree for information technology support officer roles. CompTIA A+, Network+, or Microsoft certifications often carry more weight in remote screening than a general bachelor's degree. What matters most is evidence that you can resolve issues independently, document your work clearly, and communicate effectively in writing, since those skills define remote IT support performance.
Which industries hire the most remote information technology support officers?
Most remote information technology support officer openings sit in Education, Technology & Software, and Insurance, per current remote listings on Migrate Mate as of November 2026. These sectors hire information technology support officers remotely because their distributed teams need consistent technical support coverage regardless of where employees are located.
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