Information Technology Support Officer Jobs
Information Technology Support Officer jobs are open from entry-level to senior across healthcare, education, government, and enterprise technology, with specializations in help desk operations, systems administration, and network troubleshooting. Scan the live roles below and apply to whichever ones fit.
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Are you the type of IT professional who would rather solve problems in the field than sit behind a desk? Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This is a true "jack-of-all-trades" role requiring strong troubleshooting skills, a customer-focused mindset, and a willingness to roll up your sleeves to keep operations running smoothly. Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.
The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. Individuals in this role should demonstrate good written and spoken communication skills, good typing speed (50 words per minute and more) and the ability to troubleshoot multifaceted problems in a systematic manner.
QUALIFICATIONS:
- Typically requires a bachelor's degree and 0 to 2 years of experience.
- Performs work under direct supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Possesses beginning to working knowledge of subject matter.
JOB RESPONSIBILITIES:
- Identify problems and repair printers, copiers and scanners
- Diagnose software and hardware problems
- Repair and upgrade different types of computers (software and hardware)
- Track, prioritize and document requests using an IT support request system
- Install and configure new computers and other IT equipment
- Perform regular updates of servers
- Keep track of IT supplies and equipment e.g. cables and adapters
- Provides technical direction and recommendations to improve utilization.
- Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods.
- Assists with testing of new release of software, vendor modifications, upgrades and patches.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday. Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.
Application deadline for Colorado positions: Pay Range: $25.50-$27.00 per hour Are you the type of IT professional who would rather solve problems in the field than sit behind a desk? Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This is a true "jack-of-all-trades" role requiring strong troubleshooting skills, a customer-focused mindset, and a willingness to roll up your sleeves to keep operations running smoothly. Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.
Are you the type of IT professional who would rather solve problems in the field than sit behind a desk? Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This is a true "jack-of-all-trades" role requiring strong troubleshooting skills, a customer-focused mindset, and a willingness to roll up your sleeves to keep operations running smoothly. Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.
The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. Individuals in this role should demonstrate good written and spoken communication skills, good typing speed (50 words per minute and more) and the ability to troubleshoot multifaceted problems in a systematic manner.
QUALIFICATIONS:
- Typically requires a bachelor's degree and 0 to 2 years of experience.
- Performs work under direct supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Possesses beginning to working knowledge of subject matter.
JOB RESPONSIBILITIES:
- Identify problems and repair printers, copiers and scanners
- Diagnose software and hardware problems
- Repair and upgrade different types of computers (software and hardware)
- Track, prioritize and document requests using an IT support request system
- Install and configure new computers and other IT equipment
- Perform regular updates of servers
- Keep track of IT supplies and equipment e.g. cables and adapters
- Provides technical direction and recommendations to improve utilization.
- Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods.
- Assists with testing of new release of software, vendor modifications, upgrades and patches.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday. Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.
Application deadline for Colorado positions: Pay Range: $25.50-$27.00 per hour Are you the type of IT professional who would rather solve problems in the field than sit behind a desk? Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This is a true "jack-of-all-trades" role requiring strong troubleshooting skills, a customer-focused mindset, and a willingness to roll up your sleeves to keep operations running smoothly. Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.
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Find JobsInformation Technology Support Officer Job Market
Who's Hiring
- Booz Allen Hamilton39
- Adventist HealthCare39
- General Dynamics Information Technology36
- Peraton29
- Apple25
Top Industries Hiring
- Education72
- Healthcare & Medical Services54
- Technology & Software50
- Consulting & Professional Services32
- Distribution & Wholesale21
What Employers Look For
The qualifications that appear most often in information technology support officer jobs.
- Proficiency with Windows and macOS operating systems in enterprise environments
- Experience using ITSM ticketing platforms to log, track, and resolve support requests
- Working knowledge of Active Directory user account management and permissions
- CompTIA A+ certification or equivalent vendor-neutral hardware and software credential
- Ability to troubleshoot network connectivity issues including DNS, DHCP, and VPN
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Information Technology Support Officer Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific platforms you've used, so name the ITSM and ticketing tools from each job listing directly in your work history. Generic phrases like 'provided technical support' get filtered out before a human reads them.
Certify before you apply to government roles
Many federal and state agency postings list CompTIA A+, Network+, or Security+ as a minimum requirement, not a preference. Completing even one of these before applying puts you past the first automated screening that eliminates uncertified candidates.
Apply early to roles that fit
Migrate Mate lists information technology support officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Quantify resolution metrics on your resume
Instead of describing daily duties, convert your experience into outcomes: average tickets closed per day, first-call resolution rate, or system uptime you maintained. These numbers immediately separate you from candidates who list responsibilities without results.
Prepare for scenario-based technical screens
Many interviews include a live troubleshooting scenario, such as diagnosing a machine that won't connect to a domain or walking through a password reset under Active Directory policies. Practice narrating your diagnostic steps out loud, not just solving the problem silently.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify whether the role covers on-site hardware, remote desktop support, or both, and how many end users you'll support. Scope determines workload and growth trajectory, and you can use that detail to benchmark the offer against comparable roles.
Information Technology Support Officer Jobs: Frequently Asked Questions
Which companies are hiring the most information technology support officers?
The most active employers for information technology support officers right now are Booz Allen Hamilton, Adventist HealthCare, and General Dynamics Information Technology, and the most openings are in Maryland, California, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, public universities, and managed service providers consistently post high volumes of these roles.
How many information technology support officer jobs are remote?
About 58% of information technology support officer openings are fully remote or hybrid as of November 2026, with remote availability concentrated in roles focused on remote desktop support, cloud-based application troubleshooting, and software licensing management rather than hands-on hardware repair or on-site infrastructure work.
How do you become an information technology support officer?
Start by completing a two- or four-year degree in information technology or a related field, or build foundational skills through a recognized technical bootcamp. Earn a vendor-neutral certification such as CompTIA A+ to validate your hardware and software knowledge. Gain hands-on experience through internships, volunteer IT roles, or help desk positions, then advance by adding certifications in networking or security and taking on increasingly complex support environments.
Can you get hired as an information technology support officer with little experience?
Yes, entry-level information technology support officer roles are realistic without extensive work history if you can demonstrate hands-on competency. Build a home lab to practice Active Directory, ticketing workflows, and network troubleshooting. Earn CompTIA A+ before applying. Volunteer IT support for a school, nonprofit, or small business gives you concrete examples to reference in interviews and fills the experience gap employers care most about.
What does the information technology support officer interview process look like?
Most employers run two to three rounds starting with a phone or video screen focused on your technical background and communication style. A second round typically involves a hiring manager and may include a live troubleshooting scenario or written technical assessment covering common hardware, software, and networking issues. Final rounds for senior roles often include a brief meeting with department leadership to assess cultural fit and your approach to escalation and documentation.
Where can I find and apply to information technology support officer jobs?
You can find and apply to information technology support officer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, location preference, and technical specialization, then apply directly to each listing that fits.
See All 3,579+ Information Technology Support Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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