IT Service Desk Jobs
IT Service Desk jobs are open across healthcare, finance, government, and managed services, from entry-level technician to senior analyst and team lead, with specializations in desktop support, ITSM administration, and incident management. Find a role that fits below and apply directly.
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Details
Open Date 11/11/2026
Requisition Number PRN46738B
Job Title IT Support / Help Desk Technicians
Working Title IT SUPPORT/HELP DESK TECH III
Career Progression Track S00
Track Level S3 - Skilled
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
7am-4pm M-F
VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $23.46/hour
Close Date 11/30/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
University Information Technology ( UIT ) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT : University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.
Responsibilities
The IT Support/Help Desk Technician III is primarily responsible for monitoring Campus Help Desk operations, conducting quality assurance reviews, coaching and developing front-line support staff, and promoting adherence to established service standards, procedures, and best practices. The position provides guidance on customer service, troubleshooting, documentation, and knowledge management to support a high-quality and consistent support experience.
In addition, this role provides advanced technical support for university users (guests, students, faculty, staff, and affiliates), assisting with escalated hardware, software, account, security, and network-related issues. The position serves as a resource for complex incidents, supports front-line operations as needed, and helps ensure timely and effective resolution of support requests.
The position is also responsible for creating, maintaining, and improving support documentation and knowledge resources, including knowledge base articles, standard operating procedures, and self-service tools, to enhance service quality, consistency, and operational efficiency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, III : Requires 3+ years of related experience.
Preferences
Strong customer service and communication skills, translating technical issues into effective user support
Advanced troubleshooting of Windows, macOS, iOS, Android, Microsoft 365, networking, and identity/access management
Experience with ticketing systems, documentation, knowledge management, and University of Utah systems and processes for consistent service delivery and continuous improvement
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Details
Open Date 11/11/2026
Requisition Number PRN46738B
Job Title IT Support / Help Desk Technicians
Working Title IT SUPPORT/HELP DESK TECH III
Career Progression Track S00
Track Level S3 - Skilled
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
7am-4pm M-F
VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $23.46/hour
Close Date 11/30/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
University Information Technology ( UIT ) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT : University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.
Responsibilities
The IT Support/Help Desk Technician III is primarily responsible for monitoring Campus Help Desk operations, conducting quality assurance reviews, coaching and developing front-line support staff, and promoting adherence to established service standards, procedures, and best practices. The position provides guidance on customer service, troubleshooting, documentation, and knowledge management to support a high-quality and consistent support experience.
In addition, this role provides advanced technical support for university users (guests, students, faculty, staff, and affiliates), assisting with escalated hardware, software, account, security, and network-related issues. The position serves as a resource for complex incidents, supports front-line operations as needed, and helps ensure timely and effective resolution of support requests.
The position is also responsible for creating, maintaining, and improving support documentation and knowledge resources, including knowledge base articles, standard operating procedures, and self-service tools, to enhance service quality, consistency, and operational efficiency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, III : Requires 3+ years of related experience.
Preferences
Strong customer service and communication skills, translating technical issues into effective user support
Advanced troubleshooting of Windows, macOS, iOS, Android, Microsoft 365, networking, and identity/access management
Experience with ticketing systems, documentation, knowledge management, and University of Utah systems and processes for consistent service delivery and continuous improvement
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
See All 270+ IT Service Desk Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Service Desk JobsIT Service Desk Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Education
- Energy
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in IT service desk jobs.
- 1-3 years of experience providing technical support in a help desk or service desk environment
- Proficiency with ITSM ticketing platforms such as ServiceNow, Remedy, or Zendesk
- CompTIA A+ certification or equivalent vendor-neutral IT credential
- Strong working knowledge of Windows operating systems and Microsoft 365 applications
- Ability to troubleshoot hardware, software, network connectivity, and account access issues
- Clear verbal and written communication skills for documenting tickets and assisting end users
Tips for Your IT Service Desk Job Search
Tailor your resume to ITSM tools
Hiring managers scan for specific platforms like ServiceNow, Jira Service Management, or Zendesk. Name the tools you've worked in and briefly describe how you used them, whether for ticket routing, escalation workflows, or SLA tracking.
List certifications in the right place
Put CompTIA A+, ITIL Foundation, or Microsoft certifications near the top of your resume, not buried in a footer. Recruiters often filter by certification before reading anything else, so visibility here directly affects whether your application moves forward.
Apply early to roles that fit
Migrate Mate lists it service desk openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by support tier
Job titles vary widely: Tier 1 roles focus on password resets and basic triage, while Tier 2 and Tier 3 require deeper troubleshooting and system-level access. Search by tier level to find openings that match your actual depth of experience.
Prepare for scenario-based interview questions
Interviewers for service desk roles frequently ask how you handled a frustrated user, a downed system during peak hours, or a ticket backlog. Practice walking through real examples using a brief situation, your action, and the outcome.
Negotiate shift differentials, not just base pay
Many it service desk roles require evening, weekend, or on-call coverage. If a posting mentions non-standard hours, ask specifically about shift differentials during the offer stage, since these can meaningfully change total compensation.
IT Service Desk Jobs: Frequently Asked Questions
Which companies are hiring the most it service desks?
The most active employers for it service desks right now are Courser, Renuity, and University of Utah, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large managed service providers tend to hire at the highest volume.
How many it service desk jobs are remote?
About 34% of it service desk openings are fully remote or hybrid as of November 2026, though availability depends heavily on the employer and support model. Roles focused on software support, cloud-based ticketing, and enterprise application help desks are most likely to offer remote or hybrid arrangements, while positions requiring hands-on hardware support are typically on-site.
How do you become a it service desk?
Start by building foundational IT knowledge through a CompTIA A+ certification, an associate degree in information technology, or a focused self-study program. Practice troubleshooting common issues on your own hardware, learn a ticketing platform, and get familiar with ITIL concepts. Entry-level help desk or desktop support roles are the most common first step into a dedicated service desk position.
How do you get hired as a it service desk with little or no experience?
Focus your resume on transferable skills like customer-facing communication, systematic problem-solving, and any exposure to technology, even informal support you've provided to family or small businesses. A CompTIA A+ certification signals baseline competence to hiring managers and is achievable without prior work experience. Internships, volunteer IT support, and community college IT programs all help you build a credible application.
What does the it service desk interview process look like?
Most it service desk interviews include a phone or video screen with HR, followed by a technical interview where you walk through how you'd resolve common issues like a user locked out of their account or a machine that won't connect to the network. Some employers add a short scenario exercise or ask you to demonstrate how you'd log and prioritize tickets. References and a background check typically close the process.
Where can I find and apply to it service desk jobs?
You can find and apply to it service desk jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing that fits.
See All 270+ IT Service Desk Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Service Desk Jobs