Remote Client Support Engineer Jobs
Remote client support engineer jobs are open across the U.S. at remote-first firms and distributed teams in software, SaaS, fintech, and enterprise technology. Employers hiring remotely right now include Fidelity Investments, ALERT COMMUNICATIONS, and CereCore. See the openings below and apply to the ones that match your experience.
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Showing 5 of 39+ Remote Client Support Engineer jobs
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
See All 39 Remote Client Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Client Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote client support engineer jobs.
- Experience troubleshooting APIs, webhooks, or REST integrations in a customer-facing role
- Proficiency reading logs, error traces, and network traffic to diagnose root causes
- Familiarity with CRM or ticketing platforms such as Salesforce, Zendesk, or similar tools
- Strong written and verbal communication skills for technical and non-technical audiences
- Bachelor's degree in computer science, information systems, or a related technical field
- Experience with SQL queries for investigating data issues reported by customers
Tips for Your Remote Client Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client support engineer openings from across the U.S. in one place, so you can find roles that match your skills and apply directly. Remote postings at smaller distributed teams fill fast, so applying within the first few days matters.
Prove your async communication skills upfront
Remote client support engineers handle client issues almost entirely through written channels. Lead your resume and cover letter with concrete examples of written triage, ticket documentation, or async client updates you've owned, since remote hiring managers screen for this before anything else.
Show your remote tooling fluency explicitly
List the specific platforms you've used: Zendesk, Jira, PagerDuty, Datadog, Slack, Zoom, Confluence. Remote employers can't observe you in an office, so naming the tools you've actually used in distributed environments signals you can plug in without hand-holding.
Prepare for remote-style technical interviews
Expect screen-share debugging sessions, written case scenarios sent over chat, and async take-home exercises instead of whiteboard interviews. Practice walking through API errors, log files, or client escalation cases out loud while sharing your screen, since that mirrors the actual remote workflow.
Remote Client Support Engineer Jobs: Frequently Asked Questions
How do I get a remote client support engineer job?
Target remote-first software companies, SaaS platforms, and distributed enterprise tech teams, since those employers build their support infrastructure around remote engineers from day one. Remote hiring managers screen heavily for written communication, async problem-solving, and the ability to triage and resolve client issues independently. Demonstrating comfort with ticketing systems, API debugging, and clear client-facing documentation gives you a real edge over candidates who rely on in-person collaboration.
Which companies hire remote client support engineers?
Companies hiring remote client support engineers right now include Fidelity Investments, ALERT COMMUNICATIONS, and CereCore, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first SaaS companies, distributed fintech platforms, and enterprise software firms that run client-facing technical support across time zones.
Can you get a remote client support engineer job with no experience?
Yes, but remote entry-level client support engineer roles are harder to land because employers expect you to troubleshoot and communicate with clients independently from day one. Early-career candidates do best targeting small remote-first SaaS companies or startups. Showing a home lab project, a completed API integration, or a support-focused GitHub portfolio can substitute for formal experience and open the door to fully remote roles.
Do you need a degree for remote client support engineer jobs?
Not always. Many remote employers weigh demonstrated technical skills, real client-facing experience, and tool proficiency over a formal degree for client support engineer roles. Certifications in cloud platforms, proficiency with ticketing and monitoring tools, and a portfolio showing you can diagnose and document technical issues remotely carry significant weight with distributed hiring teams.
Which industries hire the most remote client support engineers?
Most remote client support engineer openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. Those sectors hire client support engineers remotely because their products serve global customers across time zones, making distributed support teams a structural necessity rather than a perk.
See All 39 Remote Client Support Engineer Jobs
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