Remote Service Desk Manager Jobs
Remote Service Desk Manager jobs are open across the U.S. at remote-first firms and distributed enterprise teams in industries like managed services, healthcare IT, financial services, and software. Employers hiring remotely right now include Abacus, Bridge Defense, and Summit 7 Systems. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 42+ Remote Service Desk Manager jobs
Location requirements
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
You Know How To:
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively.
- Build strong working relationships with client contacts through consistent and reliable service delivery.
Knowledge/Experience:
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
- Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation
- Vendor certifications related to firewall, security, or RMM platforms (a plus)
Pay and Benefits
This is a full-time position located in the United States and performed remotely with no travel.
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
- Submit your application
-
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
CMMC Approved: 2026.04.20
Location requirements
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
You Know How To:
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively.
- Build strong working relationships with client contacts through consistent and reliable service delivery.
Knowledge/Experience:
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
- Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation
- Vendor certifications related to firewall, security, or RMM platforms (a plus)
Pay and Benefits
This is a full-time position located in the United States and performed remotely with no travel.
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
- Submit your application
-
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
CMMC Approved: 2026.04.20
See All 42 Remote Service Desk Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Service Desk Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote service desk manager jobs.
- 3-5 years of experience leading a helpdesk or service desk team
- ITIL Foundation certification or demonstrated ITSM framework knowledge
- Proficiency with ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice
- Experience managing SLAs, KPIs, and reporting for end-user support operations
- Strong communication skills for escalation handling and cross-department coordination
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Service Desk Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service desk manager openings from across the U.S. in one place. Check it regularly and apply directly to roles that match your ITSM experience and industry background before postings fill.
Show async leadership in your resume
Remote employers want proof you've managed technicians and SLAs without in-person oversight. Quantify outcomes you drove through written communication, ticketing platforms, or virtual stand-ups rather than listing job duties.
Demonstrate ITSM platform fluency upfront
Name the specific platforms you've administered, such as ServiceNow, Jira Service Management, or Freshservice, early in your resume and cover letter. Remote hiring managers screen for tool familiarity before they reach interview stage.
Prepare for asynchronous remote interviews
Many remote employers use async video screens or written case studies to assess service desk manager candidates. Practice explaining an SLA breach resolution or escalation process in writing clearly enough that no follow-up question is needed.
Remote Service Desk Manager Jobs: Frequently Asked Questions
How do I get a remote service desk manager job?
Target companies that already operate distributed IT teams, such as managed service providers, SaaS companies, and remote-first enterprises, because they have the infrastructure to support a service desk manager working off-site. Remote employers screen heavily for self-direction, clear written communication, and demonstrated experience managing tickets, SLAs, and technicians asynchronously. Proficiency in remote ITSM platforms like ServiceNow or Jira Service Management, along with ITIL certification, gives candidates a measurable edge.
Which companies hire remote service desk managers?
Remote service desk manager roles are posted by Abacus, Bridge Defense, and Summit 7 Systems and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology firms, managed service providers, and large distributed enterprises in sectors like healthcare IT, financial services, and software that maintain geographically spread support teams.
Can you get a remote service desk manager job with no experience?
Yes, but remote entry-level service desk manager roles are harder to land because employers expect you to direct a team and resolve escalations independently from day one. Smaller remote-first companies and startups are more open to candidates stepping up from senior service desk analyst roles. Demonstrating that you've led ticket queue triage, mentored junior technicians, or owned an SLA improvement project can substitute for a formal management title.
Do you need a degree for remote service desk manager jobs?
Not always. Remote employers often weigh ITIL certification, hands-on ITSM platform experience, and a clear record of managing support teams against measurable SLA targets more heavily than a degree. CompTIA certifications and demonstrated leadership on distributed support teams frequently carry more weight than a bachelor's degree, particularly at remote-first technology companies and managed service providers.
Which industries hire the most remote service desk managers?
Remote service desk manager roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed IT support teams that need a manager who can coordinate technicians, enforce SLAs, and handle escalations without being on-site.
See All 42 Remote Service Desk Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs