Remote Director of Member Experience Jobs
Remote director of member experience jobs are open across the U.S. at remote-first firms and distributed teams in sectors like healthcare, fintech, and membership-based organizations. Employers hiring remotely right now include Huntington Bank, LawnStarter, and EVERSANA. Find a role that fits below and apply directly.
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Showing 5 of 515+ Remote Director of Member Experience jobs
About your role
Have a passion for helping people through technology - especially AI? Join Rocket Lawyer as we disrupt the legal industry and advance our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development, building and launching cutting-edge products for attorneys. Sound exciting? We'd love for you to join us!
Your role will be to own the end-to-end delivery of our Legal Platform, the product that enables attorneys in Rocket Lawyer's network to deliver legal services through our on-demand marketplace.
Today, much of the legal work between attorneys and customers happens off platform - phone calls, emails, and file sharing. Your job will be to bring that experience on-platform through streamlined web conferencing, privileged workspaces, and secure collaboration tools for documents and messaging.
Creating a delightful experience for both attorneys and customers is essential. Attorneys already love Rocket Lawyer because it enables them to practice their craft on their own terms - without business development, invoicing, nor collections. Now we're equipping them with cutting edge legal technology and AI powered tools that enable them to do their job more efficiently than ever.
How you will make a difference day to day
Product Strategy and Vision
- Drive Product strategy and execution for our Legal Platform.
- Develop a deep understand of the needs of our network attorneys through quantitative and qualitative research.
- Passionately represent the voice of the customer (attorneys) while building products aligned with our product vision.
- Lead the ideation, development, and launch of products for our customers.
Data Driven Product Development:
- Define and analyze metrics to measure business impacts
- Prioritize features using data-driven analysis, business insights, and sound judgment.
- Develop and deliver a roadmap for our Legal Platform product capabilities.
- Understand and report on the direct revenue implications of product decisions.
Design and Engineering Team Collaboration
- Collaborate with a cross-functional team of Design, User Experience, Engineering, QA, and Content to bring product experiments to market.
- Develop a deep understanding of the marketplace and competitive environment.
What you'll need
- 8-10 years of software Product Development experience, ideally with B2B or B2C SaaS products.
- At least 4 years in SaaS (Productivity, Project Management, Collaboration, Workflow) specific product management.
- Ability to combine strong product sense with business acumen to deliver positive outcomes for both customers and the business.
- Passionate about our mission.
- Demonstrated ability to think critically and problem-solve.
- Excellent communication skills.
- An ownership mentality.
- Ability to engage in respectful debate and arrive at "win-win" decisions.
- A bias for action.
- Excitement to celebrate and win as a team.
- Self-aware and a growth mindset.
A bonus if you have
- Experience building or launching products that leverage agentic AI systems.
- Experience in the legal technology industry.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Base salary range by location:
- San Francisco Bay Area, CA: $172,800 - 203,300
- California (outside of San Francisco Bay Area): $159,860 - 188,071
- Colorado: $146,900 - 172,800
- Utah, Arizona, and North Carolina: $138,200 - 162,600
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
About your role
Have a passion for helping people through technology - especially AI? Join Rocket Lawyer as we disrupt the legal industry and advance our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development, building and launching cutting-edge products for attorneys. Sound exciting? We'd love for you to join us!
Your role will be to own the end-to-end delivery of our Legal Platform, the product that enables attorneys in Rocket Lawyer's network to deliver legal services through our on-demand marketplace.
Today, much of the legal work between attorneys and customers happens off platform - phone calls, emails, and file sharing. Your job will be to bring that experience on-platform through streamlined web conferencing, privileged workspaces, and secure collaboration tools for documents and messaging.
Creating a delightful experience for both attorneys and customers is essential. Attorneys already love Rocket Lawyer because it enables them to practice their craft on their own terms - without business development, invoicing, nor collections. Now we're equipping them with cutting edge legal technology and AI powered tools that enable them to do their job more efficiently than ever.
How you will make a difference day to day
Product Strategy and Vision
- Drive Product strategy and execution for our Legal Platform.
- Develop a deep understand of the needs of our network attorneys through quantitative and qualitative research.
- Passionately represent the voice of the customer (attorneys) while building products aligned with our product vision.
- Lead the ideation, development, and launch of products for our customers.
Data Driven Product Development:
- Define and analyze metrics to measure business impacts
- Prioritize features using data-driven analysis, business insights, and sound judgment.
- Develop and deliver a roadmap for our Legal Platform product capabilities.
- Understand and report on the direct revenue implications of product decisions.
Design and Engineering Team Collaboration
- Collaborate with a cross-functional team of Design, User Experience, Engineering, QA, and Content to bring product experiments to market.
- Develop a deep understanding of the marketplace and competitive environment.
What you'll need
- 8-10 years of software Product Development experience, ideally with B2B or B2C SaaS products.
- At least 4 years in SaaS (Productivity, Project Management, Collaboration, Workflow) specific product management.
- Ability to combine strong product sense with business acumen to deliver positive outcomes for both customers and the business.
- Passionate about our mission.
- Demonstrated ability to think critically and problem-solve.
- Excellent communication skills.
- An ownership mentality.
- Ability to engage in respectful debate and arrive at "win-win" decisions.
- A bias for action.
- Excitement to celebrate and win as a team.
- Self-aware and a growth mindset.
A bonus if you have
- Experience building or launching products that leverage agentic AI systems.
- Experience in the legal technology industry.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Base salary range by location:
- San Francisco Bay Area, CA: $172,800 - 203,300
- California (outside of San Francisco Bay Area): $159,860 - 188,071
- Colorado: $146,900 - 172,800
- Utah, Arizona, and North Carolina: $138,200 - 162,600
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
See All 515+ Remote Director of Member Experience Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Director of Member Experience Job Market
Who's Hiring
- Huntington Bank104
- LawnStarter15
- EVERSANA13
- CareSource6
- InfiniSource Consulting Solutions6
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting2
- Consulting & Professional Services2
- Energy1
- Retail1
What Employers Look For
The qualifications that appear most often in remote director of member experience jobs.
- 5 or more years of experience in member services, customer experience, or a related field
- Proven ability to build and lead cross-functional member experience teams
- Experience with CRM and member management platforms
- Strong background in analyzing NPS, CSAT, or member satisfaction data
- Bachelor's degree in business, communications, or a related discipline
- Experience developing member retention or engagement programs at scale
Tips for Your Remote Director of Member Experience Job Search
Apply early to remote roles that fit
Migrate Mate lists remote director of member experience openings from across the U.S. in one place. Search current listings by role and apply directly to the ones that match your background before competition builds.
Show your async communication approach
Remote employers want proof you can align distributed teams without real-time meetings. Highlight Loom walkthroughs, Notion documentation, or Slack-based member escalation workflows you've built or maintained in past roles.
Demonstrate remote member program ownership
Remote hiring managers look for candidates who have independently owned a member lifecycle from onboarding through renewal. Document specific programs you built or improved, the tools you used, and the retention or engagement outcomes you drove.
Prepare for async remote interview formats
Many remote-first companies use written prompts or recorded video screens early in the process. Practice articulating member experience strategy clearly in writing and in short-form video before you reach the interview stage.
Remote Director of Member Experience Jobs: Frequently Asked Questions
How do I get a remote director of member experience job?
Remote director of member experience roles go to candidates who can demonstrate self-direction, strong async written communication, and the ability to lead distributed member-facing teams without in-person oversight. Remote employers screen for experience managing digital member journeys, proficiency with CRM and engagement platforms, and a clear record of improving retention metrics. Candidates who show cross-functional remote leadership and comfort with data-driven decision-making stand out most.
Which companies hire remote director of member experiences?
Employers currently hiring remote director of member experiences include Huntington Bank, LawnStarter, and EVERSANA, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first companies, distributed membership organizations, and digital health or fintech firms that run member programs entirely online.
Can you get a remote director of member experience job with no experience?
Yes, but remote director-level roles are competitive, and without prior experience you'll need to work harder to prove you can operate independently. Smaller remote-first membership organizations and early-stage startups are more open to candidates building toward the director level. Demonstrating async leadership, member program ownership, and measurable outcomes from past community or customer success work can open the door.
Do you need a degree for remote director of member experience jobs?
Not always. Remote employers in this role weigh demonstrated results in member retention, engagement program design, and cross-functional team leadership at least as heavily as formal credentials. A portfolio showing real member experience improvements, familiarity with CRM and engagement tools, and evidence of leading distributed teams often carries more weight than a specific degree.
Which industries hire the most remote director of member experiences?
The sectors hiring the most remote director of member experiences are Technology & Software, Staffing & Recruiting, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed teams to manage member programs, making remote director of member experience hires a natural fit for their operating models.
See All 515+ Remote Director of Member Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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