Director of Member Experience Jobs
Director of Member Experience jobs are open across healthcare, financial services, associations, fitness, and subscription businesses, at every level from manager to VP, with specializations in retention, community engagement, and service operations. Scan the live roles below and apply to whichever ones fit.
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Experienced EDDA – Clinical & Patient Experience Coordinator
Integrity Dentistry | Shelbyville, KY
$24–$30 per hour | Part-Time | 2 Days per Week
What if your next chapter in dentistry didn't require leaving clinical dentistry behind?
You've invested years in developing your clinical skills, caring for patients and understanding what makes a dental practice successful. But perhaps you're ready for more variety in your workday, greater flexibility, new professional challenges or an opportunity to contribute beyond the dental chair.
At Integrity Dentistry, we believe your experience has value far beyond the operatory.
As a growing, privately owned dental practice, we're creating a unique opportunity for an experienced EDDA to expand their professional skill set, explore new areas of interest and play an integral role in shaping the future of our practice — all while maintaining their clinical skills and earning potential.
This is an opportunity to expand your career without having to start a new one.
About the Opportunity
Exceptional dentistry extends far beyond the treatment we provide. It begins with the first impression we make in our community and continues through every interaction a patient has with our practice.
In this position, you'll work closely with our owner and clinical team to protect and enhance that experience while contributing to the growth and development of Integrity Dentistry.
Your daily responsibilities will include a combination of clinical and front office duties, with additional opportunities to lead and contribute to ongoing projects in marketing, community outreach and practice development.
How You'll Make an Impact
Clinical Care
- Chairside assisting and expanded dental assisting duties
- Digital diagnostics and advanced dental technology
- Patient education and clinical communication
- Supporting efficient, exceptional patient care
Patient Experience & Coordination
- Answering phones and welcoming patients
- Scheduling and coordinating appointments
- Patient check-in and check-out
- Presenting treatment plans and discussing financial options
- Patient follow-up and relationship building
Marketing & Community Outreach
- Social media content creation and engagement
- Developing creative marketing initiatives
- Community involvement and outreach opportunities
- Building referral relationships
- Expanding awareness of our practice and the services we provide
Practice Operations & Business Development
- Identifying opportunities to improve the patient experience
- Developing and refining internal systems, protocols and workflows
- Collaborating on practice growth initiatives
- Bringing fresh ideas to the table and helping turn them into reality
Clinical and front office responsibilities are both integral parts of your daily role. Marketing, outreach and practice development projects will provide additional variety and opportunities for professional growth.
Who We Hope to Meet
We're looking for an experienced dental professional who brings confidence to the operatory, curiosity to new opportunities and genuine enthusiasm for making a difference.
You may be a great fit if you:
- Possess strong, independent clinical assisting skills and EDDA qualifications
- Enjoy connecting with patients and building meaningful relationships
- Are creative, resourceful and naturally take initiative
- Have strong communication, organizational and technology skills
- Enjoy identifying solutions and finding better ways of doing things
- Have an interest in marketing, social media, business development or practice operations
- Want to be part of something you're helping build, rather than simply completing a list of daily tasks
Previous front office, treatment coordination or marketing experience is valuable, but we also welcome experienced clinical professionals with the aptitude and enthusiasm to grow in these areas.
What We Offer
- $24–$30 per hour, based on experience, qualifications and demonstrated abilities
- Two-day workweek with scheduling flexibility
- 401(k) with matching
- Financial planning services
- Paid time off
- Employee dental discounts
- Continuing education and professional development opportunities
- Opportunities for advancement and leadership
- A supportive, collaborative environment where your ideas and contributions matter
Benefits are subject to eligibility.
Our practice utilizes advanced technology, including digital X-rays, CBCT, intraoral scanning and lasers, and we are expanding into implant dentistry.
Why Integrity Dentistry?
We are a small practice with big goals, a commitment to continuous improvement and a genuine passion for the people we serve.
We believe in investing in our team, recognizing individual strengths and creating opportunities for professional growth. We value quality over quantity, relationships over transactions and purpose behind everything we do.
If you're looking for greater balance, renewed professional fulfillment or an opportunity to discover what else you're capable of within dentistry, we'd love to start a conversation.
You don't have to be actively looking for a new job to explore a new opportunity.
Schedule: Two days per week. Mondays and Thursdays preferred, with flexibility for the right candidate.
All inquiries will be treated confidentially.
On a good day, we save a smile. On a great day, we save a life.
Kentucky Rooted. Integrity Driven.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
Director of Member Experience Jobs by Experience Level
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Find JobsDirector of Member Experience Job Market
Who's Hiring
- Bath & Body Works310
- Amazon178
- Tesla116
- PNC Financial Services116
- JPMorganChase108
Top Industries Hiring
- Technology & Software54
- Healthcare & Medical Services46
- Banking & Financial Services39
- Retail23
- Education23
What Employers Look For
The qualifications that appear most often in director of member experience jobs.
- 5 or more years of experience in member services, customer experience, or a related field
- Proven ability to build and lead cross-functional member experience teams
- Experience with CRM and member management platforms
- Strong background in analyzing NPS, CSAT, or member satisfaction data
- Bachelor's degree in business, communications, or a related discipline
- Experience developing member retention or engagement programs at scale
Tips for Your Director of Member Experience Job Search
Quantify member outcomes on your resume
Hiring managers for director of member experience roles want numbers tied to retention, satisfaction scores, or renewal rates. Replace vague bullets like 'improved member experience' with specific outcomes your programs drove, even if they're directional estimates from your reporting dashboards.
Apply early to roles that fit
Migrate Mate lists director of member experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the member model
A director of member experience at an association operates differently from one at a fitness chain or health plan. Read the job description closely and mirror its language around dues-based membership, subscription churn, or benefits access, depending on the organization type.
Target organizations mid-membership overhaul
Companies relaunching loyalty tiers, migrating to new member portals, or recovering from service complaints often post director of member experience roles urgently. Watch industry news in your target sector and apply to those openings before the posting gets crowded.
Prepare a portfolio of member journey work
Bring documented examples of journey maps, onboarding flows, or escalation frameworks you have built or redesigned. Interviewers for this role routinely ask you to walk through a real project end to end, so a one-page visual or slide is more persuasive than a verbal description alone.
Negotiate scope before accepting an offer
Director of member experience roles vary widely in whether they own the contact center, the digital self-service tools, or just the program strategy. Clarify headcount, budget authority, and reporting lines before you accept, so you are not stepping into an individual contributor role with a director title.
Director of Member Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of member experiences?
The companies hiring the most director of member experiences right now include Bath & Body Works, Amazon, and Tesla, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare plans, national associations, and subscription-based fitness brands tend to post this role most consistently throughout the year.
How many director of member experience jobs are remote?
About 41% of director of member experience openings are fully remote or hybrid as of November 2026, with fully on-site roles most common at fitness clubs, credit unions, and organizations where in-person member touchpoints are central to the role. Strategy-focused and digital-first positions at health plans and associations tend to offer the most remote flexibility.
How do you become a director of member experience?
Most directors of member experience move up from manager or senior manager roles in customer experience, member services, or operations. Building a track of measurable outcomes in retention, onboarding, or satisfaction programs is essential. Gaining exposure to cross-functional projects, such as CRM implementations or service model redesigns, accelerates the path. Many candidates also develop familiarity with journey mapping methodologies and voice-of-member research before stepping into a director seat.
Can you get a director of member experience job with little experience?
Stepping directly into a director of member experience role with little experience is uncommon, but adjacent paths exist. Candidates from customer success, community management, or program management sometimes qualify if they can demonstrate ownership of member-facing initiatives and cross-team influence. Targeting smaller organizations or nonprofits where the role blends strategy with hands-on execution can lower the seniority bar compared to large health plans or national associations.
What does the director of member experience interview process look like?
The interview process for a director of member experience typically starts with a recruiter screen focused on scope and compensation alignment, followed by a hiring manager conversation about your experience redesigning member journeys or leading service teams. Later rounds often include a panel with operations, marketing, or product stakeholders and a case exercise or presentation where you walk through how you would approach a specific member challenge the organization is facing.
Where can I find and apply to director of member experience jobs?
You can find and apply to director of member experience jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background, then apply directly to each listing that fits your experience, industry focus, and preferred work arrangement.
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