Remote End User Support Technician Jobs
Remote End User Support Technician jobs are in steady demand across the U.S., with remote-first firms, managed service providers, and distributed enterprise teams actively hiring technicians who can resolve hardware, software, and connectivity issues without being on-site. Employers hiring remotely right now include Alley, Zeeco, and Arctiq. Scan the live roles below and apply to whichever ones fit.
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The A&E Business Development Manager reports directly to the Director of A&E Program, PACS North America. This role is responsible for driving demand within the A&E community, strategic end users, and channel partners by promoting HID Global solutions. The position requires strong industry relationships, consultative selling expertise, and the ability to coordinate internal and external stakeholders. The individual will act as the voice of the customer, ensuring alignment between client needs and HID’s offerings. Success in this role is measured by increased sales, market share, and engagement within the A&E ecosystem.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Physical Access Control Solutions (PACS):
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our End User Business Development Manager, A&E, you’ll support HID’s success by:
- Developing and maintaining strong relationships with A&E professionals including consultants, engineers, and specifiers.
- Presenting, educating, and supporting the A&E community on HID Global solutions.
- Driving new business opportunities through A&E channels and associated end-user projects.
- Coordinating project activities such as job meetings, proof of concepts, and cross-team collaboration.
- Partnering with internal teams and channel partners to deliver seamless client support.
- Maintaining accurate reporting of activities, including monthly updates and sales funnel tracking.
- Serving as the primary liaison between HID Global and the A&E community.
- Identifying and influencing specification opportunities in physical access control projects.
- Supporting end users and partners with tailored solutions aligned to project requirements.
- Collaborating with regional teams and business development specialists to ensure consistent execution.
- Managing multiple accounts and projects simultaneously while driving strategic growth initiatives.
- Representing customer needs and feedback within internal HID teams for continuous improvement.
Your Experience and Background include:
- Bachelor’s degree in Business or related field, or equivalent experience.
- Minimum 15 years of sales or business development experience in Physical Access Control.
- Minimum 10 years of experience selling to the A&E community.
- Proven consultative selling experience with senior decision makers.
- Self-starter with ability to work independently with minimal supervision.
- Strong collaboration and communication skills in both team and individual selling environments.
- Demonstrated project management skills with ability to manage multiple projects concurrently.
- Strong organizational, detail orientation, and follow-through skills.
- Eligibility to obtain or maintain ASIS membership.
- Proficiency in English (written and verbal).
- Ability to read and interpret technical documentation and specifications.
- Experience with Salesforce or similar CRM platforms.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- Existing network within the A&E and physical access control industry.
- Experience working across North America markets.
- Familiarity with security industry standards and emerging technologies.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.
The base salary in the United States is $90,000 to $132,000. The OTE is up to $200,000.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in résumés and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- physical access sales: 4 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: Remote
The A&E Business Development Manager reports directly to the Director of A&E Program, PACS North America. This role is responsible for driving demand within the A&E community, strategic end users, and channel partners by promoting HID Global solutions. The position requires strong industry relationships, consultative selling expertise, and the ability to coordinate internal and external stakeholders. The individual will act as the voice of the customer, ensuring alignment between client needs and HID’s offerings. Success in this role is measured by increased sales, market share, and engagement within the A&E ecosystem.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Physical Access Control Solutions (PACS):
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our End User Business Development Manager, A&E, you’ll support HID’s success by:
- Developing and maintaining strong relationships with A&E professionals including consultants, engineers, and specifiers.
- Presenting, educating, and supporting the A&E community on HID Global solutions.
- Driving new business opportunities through A&E channels and associated end-user projects.
- Coordinating project activities such as job meetings, proof of concepts, and cross-team collaboration.
- Partnering with internal teams and channel partners to deliver seamless client support.
- Maintaining accurate reporting of activities, including monthly updates and sales funnel tracking.
- Serving as the primary liaison between HID Global and the A&E community.
- Identifying and influencing specification opportunities in physical access control projects.
- Supporting end users and partners with tailored solutions aligned to project requirements.
- Collaborating with regional teams and business development specialists to ensure consistent execution.
- Managing multiple accounts and projects simultaneously while driving strategic growth initiatives.
- Representing customer needs and feedback within internal HID teams for continuous improvement.
Your Experience and Background include:
- Bachelor’s degree in Business or related field, or equivalent experience.
- Minimum 15 years of sales or business development experience in Physical Access Control.
- Minimum 10 years of experience selling to the A&E community.
- Proven consultative selling experience with senior decision makers.
- Self-starter with ability to work independently with minimal supervision.
- Strong collaboration and communication skills in both team and individual selling environments.
- Demonstrated project management skills with ability to manage multiple projects concurrently.
- Strong organizational, detail orientation, and follow-through skills.
- Eligibility to obtain or maintain ASIS membership.
- Proficiency in English (written and verbal).
- Ability to read and interpret technical documentation and specifications.
- Experience with Salesforce or similar CRM platforms.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- Existing network within the A&E and physical access control industry.
- Experience working across North America markets.
- Familiarity with security industry standards and emerging technologies.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.
The base salary in the United States is $90,000 to $132,000. The OTE is up to $200,000.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in résumés and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- physical access sales: 4 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: Remote
See All 11 Remote End User Support Technician Jobs
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Find JobsRemote End User Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in remote end user support technician jobs.
- 1-3 years of hands-on desktop or helpdesk support experience in a corporate environment
- Proficiency with Windows 10/11 and common Microsoft 365 applications including Outlook and Teams
- Experience logging, triaging, and resolving tickets in a service management platform such as ServiceNow
- CompTIA A+ certification or equivalent vendor credential demonstrating hardware and software troubleshooting skills
- Ability to support end users in person and remotely across multiple devices including laptops, mobile, and peripherals
- Strong written and verbal communication skills for documenting solutions and explaining technical issues to non-technical users
Tips for Your Remote End User Support Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote end user support technician openings from across the U.S. in one place. Search for roles that match your certifications and experience level, then apply directly before postings fill.
Show async troubleshooting ability upfront
Remote employers want proof you can diagnose and resolve issues without real-time back-and-forth. Mention specific ticketing platforms you've used, your average resolution time, and how you document solutions for recurring problems.
Highlight remote support tools you know
Name the actual tools in your resume and cover letter: remote desktop software, cloud-based help desk systems, and endpoint management platforms. Remote hiring managers scan for these before moving candidates forward.
Prepare for remote interview technical screens
Many remote end user support interviews include a live troubleshooting scenario over video. Practice talking through your diagnostic steps out loud, explaining your reasoning clearly to a non-technical interviewer as you work through the problem.
Remote End User Support Technician Jobs: Frequently Asked Questions
How do I get a remote end user support technician job?
Target companies with distributed workforces or fully remote operations, since those employers are built around supporting employees who aren't in the same room as IT. Remote hiring managers screen for strong written communication, comfort with async ticketing workflows, and the ability to diagnose problems without walking up to a desk. Certifications like CompTIA A+ or Microsoft 365 Fundamentals, combined with demonstrated experience using remote support tools such as remote desktop software and cloud-based help desk platforms, give candidates a clear edge.
Which companies hire remote end user support technicians?
Employers currently hiring remote end user support technicians include Alley, Zeeco, and Arctiq, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, managed service providers, and large enterprises with geographically distributed employees are the most consistent sources of remote openings in this role.
Can you get a remote end user support technician job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently with minimal supervision from day one. Help desk internships, volunteer IT support for nonprofits, or home lab projects that demonstrate hands-on troubleshooting can substitute for formal experience. CompTIA A+ certification signals foundational competence and is widely recognized as a credible entry point for candidates without a professional work history.
Do you need a degree for remote end user support technician jobs?
Not always. Many remote employers weigh certifications, practical troubleshooting skills, and verifiable work history over a formal degree for end user support roles. CompTIA A+, ITIL Foundation, and Microsoft or Google certification paths carry real weight. What matters most is whether you can resolve common hardware, software, and connectivity issues quickly and communicate clearly with non-technical users over chat or video.
Which industries hire the most remote end user support technicians?
Remote end user support technician roles concentrate in Manufacturing, Technology & Software, and Electronics & Hardware, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed workforces where employees need consistent IT support regardless of their physical location, making remote end user support technicians a practical and cost-effective solution.
See All 11 Remote End User Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
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