Remote Information Technology Service Management Manager Jobs
Remote information technology service management manager jobs are open across consulting firms, enterprise software companies, managed service providers, and corporate IT departments at organizations running distributed teams. Roles range from mid-level ITSM manager positions to senior director-level leads overseeing global service delivery functions. Employers hiring remotely right now include Goldbelt, HLP Integration, and University Enterprises. Scan the live roles below and apply to whichever ones fit.
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Make a difference with the Technology Business Office as an Organizational Change Management Specialist. This position gives you the opportunity to support major technology initiatives that help agencies work more effectively and serve Pennsylvanians better. You will play a key role in helping people embrace change, build new skills, and achieve successful outcomes. Bring your passion for improvement and help drive enterprise-wide transformation.
DESCRIPTION OF WORK
This position supports enterprise technology and organizational transformation efforts by helping employees, leaders, and stakeholders successfully adopt new systems, services, and business processes. The role develops strategies that improve readiness, communication, engagement, and long-term adoption across the Commonwealth. As an Organizational Change Management Specialist, you will perform the following duties:
- Change Strategies: Develop and implement change management strategies that support technology initiatives, service transitions, and business process improvements
- Readiness Assessments: Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges
- Leadership Consultation: Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches
- Stakeholder Engagement: Create communication and engagement plans that build awareness, address concerns, and encourage acceptance of new technologies
- Adoption Support: Coordinate training, knowledge transfer, and workforce readiness activities that strengthen technology utilization and sustainability
- Performance Evaluation: Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, three days in office, two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- Seven years of professional information technology experience and a bachelor’s degree; or
- Eleven years of professional information technology experience; or
- An equivalent combination of experience and training.
- You must have at least three years of OCM experience in corporate, consulting, or technology driven environments.
- You must have experience executing change plans (stakeholder engagement, impact assessments, communications, training, adoption).
- You must have strong communication, facilitation, analytical, and problem-solving skills.
- You must work effectively across cross-functional teams.
- You must be proficient in Microsoft Office and collaboration tools.
- You must be able to perform essential job functions.
- Possession of a Prosci or similar change management certification (e.g., CCMP)
- Experience with enterprise or digital transformation initiatives (ERP, CRM, etc.)
- Familiarity with LMS platforms, stakeholder engagement tools, and adoption measurement tools
- Experience in matrixed or consulting environments
- Possession of ITIL Foundations certification
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
- 711 (hearing and speech disabilities or other individuals).
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
THE POSITION
Make a difference with the Technology Business Office as an Organizational Change Management Specialist. This position gives you the opportunity to support major technology initiatives that help agencies work more effectively and serve Pennsylvanians better. You will play a key role in helping people embrace change, build new skills, and achieve successful outcomes. Bring your passion for improvement and help drive enterprise-wide transformation.
DESCRIPTION OF WORK
This position supports enterprise technology and organizational transformation efforts by helping employees, leaders, and stakeholders successfully adopt new systems, services, and business processes. The role develops strategies that improve readiness, communication, engagement, and long-term adoption across the Commonwealth. As an Organizational Change Management Specialist, you will perform the following duties:
- Change Strategies: Develop and implement change management strategies that support technology initiatives, service transitions, and business process improvements
- Readiness Assessments: Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges
- Leadership Consultation: Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches
- Stakeholder Engagement: Create communication and engagement plans that build awareness, address concerns, and encourage acceptance of new technologies
- Adoption Support: Coordinate training, knowledge transfer, and workforce readiness activities that strengthen technology utilization and sustainability
- Performance Evaluation: Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, three days in office, two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- Seven years of professional information technology experience and a bachelor’s degree; or
- Eleven years of professional information technology experience; or
- An equivalent combination of experience and training.
- You must have at least three years of OCM experience in corporate, consulting, or technology driven environments.
- You must have experience executing change plans (stakeholder engagement, impact assessments, communications, training, adoption).
- You must have strong communication, facilitation, analytical, and problem-solving skills.
- You must work effectively across cross-functional teams.
- You must be proficient in Microsoft Office and collaboration tools.
- You must be able to perform essential job functions.
- Possession of a Prosci or similar change management certification (e.g., CCMP)
- Experience with enterprise or digital transformation initiatives (ERP, CRM, etc.)
- Familiarity with LMS platforms, stakeholder engagement tools, and adoption measurement tools
- Experience in matrixed or consulting environments
- Possession of ITIL Foundations certification
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
- 711 (hearing and speech disabilities or other individuals).
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
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Find JobsRemote Information Technology Service Management Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote information technology service management manager jobs.
- ITIL 4 Foundation or Managing Professional certification required or strongly preferred
- Hands-on administration experience with ServiceNow, BMC Helix, or Jira Service Management
- Proven experience managing incident, problem, change, and request fulfillment processes end to end
- Bachelor's degree in information technology, computer science, or a related technical field
- Experience defining and reporting on service level agreements and key performance indicators
- Strong stakeholder communication skills with experience presenting to senior leadership and business partners
Tips for Your Remote Information Technology Service Management Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote information technology service management manager openings from across the country in one place, so you can find roles that match your background and apply directly without digging through multiple sources.
Lead with async communication proof
Remote ITSM manager roles depend on written updates, documented escalation paths, and clear stakeholder communication without in-person check-ins. Show examples of runbooks, incident postmortems, or change advisory board notes you've authored to prove you can manage service operations asynchronously.
Highlight your ITSM platform depth
Remote employers screen for direct experience with ServiceNow, Jira Service Management, Freshservice, or similar platforms because they can't watch you work. Name the modules you've configured, the workflows you've built, and the reporting dashboards you've owned to make your remote readiness concrete.
Prepare for remote ITSM scenario interviews
Remote hiring panels test whether you can handle a P1 incident, a failed change, or a backlogged service queue without walking to anyone's desk. Practice walking through your decision-making process out loud, naming the tools you'd use and the stakeholders you'd notify at each step.
Remote Information Technology Service Management Manager Jobs: Frequently Asked Questions
How do I get a remote information technology service management manager job?
Target companies with distributed IT teams, managed service providers, and SaaS firms that run ITSM operations across multiple time zones, since these employers are most likely to hire this role remotely. Remote employers screen for self-directed project management, strong written communication for async stakeholder updates, and hands-on experience with platforms like ServiceNow or Jira Service Management. ITIL certification and demonstrated experience running service desks or change management processes without in-person oversight gives candidates a clear edge.
Can you get a remote information technology service management manager job with no experience?
Yes, but remote entry-level ITSM manager roles are harder to land because employers expect you to coordinate service processes and stakeholders independently from day one. Smaller remote-first companies and startups building out their IT service functions are more likely to consider candidates early in their careers. Showing completed ITIL Foundation certification, documented experience running any service desk tickets or change requests, and strong written communication skills can open the door.
Do you need a degree for remote information technology service management manager jobs?
Not always. Many remote employers care more about ITIL certification, hands-on ITSM platform experience, and a verifiable history of managing service delivery than a specific degree. A bachelor's in information technology, computer science, or a related field helps with larger enterprise employers, but consulting firms and managed service providers routinely hire candidates who can demonstrate measurable results improving incident resolution times or service availability.
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