Information Technology Service Management Manager Jobs
Information Technology Service Management Manager jobs are open across technology, financial services, healthcare, and government contracting, at every level from team lead to director, with specializations in ITSM platform administration, incident and problem management, and service delivery governance. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote information technology service management manager jobs →Overview
Showing 5 of 21+ Information Technology Service Management Manager jobs











Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Position Title:
Assistant Professor (Tenure-Track) - Information Technology and Supply Chain ManagementJob Category:
FacultyEmployment Type:
RegularJob Profile:
Assistant ProfessorJob Duties:
Attention:
The Department of Information Technology and Supply Chain Management (ITSCM) In the College of Business and Economics at the University of Wisconsin-Whitewater Seeks an Assistant Professor.
Job Summary:
The Department of Information Technology and Supply Chain Programs (ITSCM) at UW-Whitewater seeks a dedicated educator, scholar and colleague to join our faculty. This position carries a 24-credit annual teaching load * with an emphasis on high-impact instructional practices, student success, research, and professional service. The successful candidate will be able to teach courses in Cybersecurity and AI in Business as part of the offerings in the ITSCM program. The approved standards for promotion and tenure at the time of initial contract are the standards that will be used for promotion and tenure. If there are revisions to department or college standards, a faculty member can request (in writing to the department chair) to have the revised standards applied.
The successful candidate will also be able to teach undergraduate and graduate courses in Information Technology and Business Analytics. Expertise in cybersecurity, artificial intelligence, or data analytics should complement the department’s existing strengths and connect technology with business applications and organizational needs.
Workplace Expectations:
- Please see the link below regarding the workplace expectations at UW-Whitewater. We believe that by adhering to these expectations, we develop a university community in which all students, staff and faculty feel valued and supported.
- UWW Workplace Expectations
Key Job Responsibilities:
Teaching & Instructional Expectations
- Course Load: Deliver 24 credits of instruction per academic year in Information Technology and Supply Chain Programs (ITSCM) *Faculty who maintain Scholarly Academic (SA) status under AACSB standards receive up to three credits per semester of release time to support scholarly productivity and AACSB accreditation expectations. ( UW-Whitewater Teaching Responsibilities and Workload Policy )
- Office Hours for Students: Maintain at least eight office hours for students each week during the academic year. These office hours for students should be consistent to provide accessible student support and academic advising/mentoring. For faculty who teach a portion or all courses online, the modality of the office hours for students should be proportionate to the modality of the courses taught unless the department or college has additional requirements.
- Advising/mentoring: Use Navigate for all advising/mentoring notes.
- Communication: Maintain professional and timely responsiveness to student, colleague, and administrator inquiries via Navigate, Canvas, email and telephone, generally within 24–48 business hours while on contract. When off contract, use the “out of office” feature in Outlook to let individuals know who to contact in your absence.
- Administrative Compliance: Ensure the punctual submission of course syllabi at the start of each term, ensuring they meet all University and system-wide requirements ( UWW Syllabi Reqs )..
- Contribute to curriculum development.
- Contribute to an evolving information technology curriculum by connecting technical concepts with practical business applications. Faculty may be asked to teach online or hybrid courses and courses in the evenings or on weekends.
- Accessibility: Select and develop instructional materials that are Title II (ADA) compliant . All digital course content, textbooks, and media must be accessible to students with disabilities to ensure an equitable learning environment.
Research, Scholarship & Creative Activity
- Maintain an active scholarly agenda that contributes to the field of IT, MIS and Decision Sciences.
- Disseminate research through peer-reviewed publications, conference presentations, or professional exhibitions per department and college standards.
- Scholarly contributions may include peer-reviewed journal articles, case studies, books, and book chapters, consistent with department and College of Business and Economics standards. Pursue research that advances the discipline and, where appropriate, involves undergraduate and graduate students.
- Seek opportunities to involve undergraduate or graduate students in research initiatives.
- Advise and mentor students in scholarly and creative activities, including undergraduate research and graduate research.
Service & Engagement
- Participate in departmental, college, and university-level meetings and committee work.
- Participate in professional and public service.Contribute to program assessment and development.
- Engage in professional outreach and service that aligns with the University Mission Statement and the Wisconsin Idea . Participate in at least one graduation ceremony each academic year.
Department:
Information Technology and Supply Chain Management
Information technology is a crucial component of businesses and organizations across all industries, while supply chain management is a vast and growing field being shaped by technology and international competition. These rapidly changing careers require an aptitude for technology, strong analytical and critical thinking skills, and the ability to work with people at all levels of an organization. The Information Technology and Supply Chain Management Department offers a BBA in Business Analytics, BBA in Information Technology and a BBA in Operations and Supply Chain Management . The Department of ITSCM is one of the seven departments in the College of Business and Economics . There are 17 full-time faculty and staff members supporting approximately 560 undergraduate majors, minors and certificates with emphases in information technology, cybersecurity, business analytics and supply chain management. The Department of ITSCM also serves approximately 76 graduate level students with an emphasis in Data Analytics and Cybersecurity. Faculty in IT and SCM also teach in the Doctor of Business Administration program and regularly serve as dissertation advisors.
The College of Business and Economics at the University of Wisconsin-Whitewater is the largest AACSB-accredited business school in the state of Wisconsin. The College enrolls approximately 4,000 business undergraduate students and offers 15 majors and 26 emphases. Nearly 1,000 graduate students are enrolled in a breadth of online and on-campus programs, including the Master of Business Administration (with 12 unique emphases, including Master of Science in Cybersecurity, Master of Science in Data Analytics, Master of Science in Environmental Health and Safety, Master of Science in Finance, Master of Science in Education in School Business Management, Master of Science in Marketing, and the Doctor of Business Administration.
Faculty Support and Professional Development:
UW-Whitewater embraces the teacher-scholar model. New faculty receive resources to support a strong start in teaching and research, including a first-year professional development program and participation in ACUE’s Course in Effective Teaching Practices. The Office of Research and Sponsored Programs supports scholarly and creative activities and opportunities to seek reassigned time or other research resources. Faculty and staff may also access technology transfer and research resources through WiSys.
Compensation:
Well-qualified candidates can expect a minimum starting annual salary of $120,000.
UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure .
Required Qualifications:
Terminal degree (Ph.D., Ed.D., or equivalent) in MIS/IS/IT or a related discipline by the time of appointment. ABD candidates may apply but must have their degree completed by the contract start date in August 2027 if not, they will be hired on a one-year contract with the understanding that their degree will be completed before January 2028 in advance of their first scheduled review.
Preferred Qualifications:
- Demonstrated excellence in university-level teaching, experience with Canvas, and a record of scholarly achievement.
- Evidence of effective postsecondary teaching, scholarly research, or relevant professional experience in cybersecurity, artificial intelligence, data analytics, or related information technology areas. Applied experience may be demonstrated through professional practice, projects, or industry certifications. Ability to connect these areas to business needs is especially welcome
Knowledge, Skills, and Abilities:
- Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
How to Apply:
Only complete application packages will be considered. This includes online submission of the following documents. If submitting more than five application materials, you'll need to combine files prior to uploading and label with an appropriate name.
- Cover letter/letter of interest
- Statement of teaching philosophy
- Evidence of teaching effectiveness (for example, courses taught and teaching evaluations)
- Curriculum Vita
- Names and contact information for three professional references (letters of recommendation may be solicited at a later time) Copies of unofficial graduate transcripts (Official transcripts will be required if offered the position)
Contact Information:
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu .
For questions regarding this position, please contact: Prof. Alana Platt platta@uww.edu
Prof. Platt is the search committee chair for Information Technology and Supply Chain Management and may also be reached at 262-472-1258.
To Ensure Consideration :
Applications received by December 4th, 2026 , are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
CAMPUS INFORMATION:
UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.
UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( https://www.wisconsin.edu ).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
UW IS AN EQUAL OPPORTUNITY EMPLOYER:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
Information Technology Service Management Manager Jobs by Experience Level
See All 21 Information Technology Service Management Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsInformation Technology Service Management Manager Job Market
Who's Hiring



Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in information technology service management manager jobs.
- ITIL 4 Foundation or Managing Professional certification required or strongly preferred
- Hands-on administration experience with ServiceNow, BMC Helix, or Jira Service Management
- Proven experience managing incident, problem, change, and request fulfillment processes end to end
- Bachelor's degree in information technology, computer science, or a related technical field
- Experience defining and reporting on service level agreements and key performance indicators
- Strong stakeholder communication skills with experience presenting to senior leadership and business partners
Tips for Your Information Technology Service Management Manager Job Search
Align your resume to ITSM frameworks
Hiring managers scan for ITIL, COBIT, or ISO 20000 terminology before reading anything else. Map your experience to specific framework practices, like change enablement or service level management, so your resume passes automated screening without sounding generic.
Certify before you apply to senior roles
Many information technology service management manager postings at the senior level list ITIL 4 Managing Professional or ServiceNow Certified Implementation Specialist as a hard requirement, not a preference. Earning one of these before applying removes the most common reason for early rejection.
Target postings by platform, not just title
Employers often hire platform-specific candidates, so searching by tool name, such as ServiceNow, Jira Service Management, or BMC Helix, surfaces openings that generic title searches miss. Cross-reference those results with the official job title to avoid irrelevant listings.
Apply early to roles that fit
Migrate Mate lists information technology service management manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for this role almost always ask you to walk through a real major incident or a failed change that you managed. Prepare two or three concrete examples with measurable outcomes, like reduced mean time to resolution or improved SLA compliance, before your first screen.
Negotiate scope before you negotiate compensation
Before accepting any offer, clarify whether you will own the ITSM toolset roadmap, manage vendor contracts, and have headcount authority. These responsibilities vary dramatically between employers and affect your day-to-day leverage far more than title alone.
Information Technology Service Management Manager Jobs: Frequently Asked Questions
Which companies are hiring the most information technology service management managers?
The most active employers for information technology service management managers right now are University of Wisconsin-Whitewater, Goldbelt, and UC Davis, and the most openings are in California, Virginia, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Federal contractors and large financial institutions consistently maintain high demand for this role year-round.
How many information technology service management manager jobs are remote?
About 63% of information technology service management manager openings are fully remote or hybrid as of November 2026, reflecting the digital nature of ITSM platform work. Roles focused on ServiceNow administration and reporting tend to be the most remote-friendly, while positions with direct IT operations oversight often require on-site presence at least part of the week.
How do you become an information technology service management manager?
Start by gaining hands-on experience in a service desk or IT operations role, then pursue ITIL 4 Foundation certification to build framework fluency. Move into team lead or process owner positions to demonstrate people management and process ownership. Earning an advanced ITIL or platform-specific certification, then taking on cross-functional ITSM projects, positions you for a full manager role.
Can I get hired as an information technology service management manager with little experience?
Direct manager experience is rarely required if you can show deep ITSM process ownership in a prior role. Candidates who have led a ServiceNow implementation, owned an incident management process, or held a formal process analyst title often move into manager positions without traditional management backgrounds. Pairing that experience with ITIL certification closes most gaps employers care about.
What does the information technology service management manager interview process look like?
Most employers run three to four rounds: an initial recruiter screen focused on ITSM tool experience, a technical panel with current IT managers asking about your framework knowledge and incident handling, a scenario or case-study round where you walk through a real service failure you managed, and a final conversation with a director or VP about team leadership and strategic goals.
Where can I find and apply to information technology service management manager jobs?
You can find and apply to information technology service management manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings, find roles that match your experience and location preferences, and apply directly to each one that fits.
See All 21 Information Technology Service Management Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs