Information Technology Service Management Manager Jobs

Information Technology Service Management Manager jobs are open across technology, financial services, healthcare, and government contracting, at every level from team lead to director, with specializations in ITSM platform administration, incident and problem management, and service delivery governance. Scan the live roles below and apply to whichever ones fit.

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Overview

Open roles21
Top stateCalifornia
Top employerUniversity of Wisconsin-Whitewater
Top cityDavis, CA
Work type63% Remote
Top industryEducation

Showing 5 of 21+ Information Technology Service Management Manager jobs

Assistant Professor (Tenure-Track) - Information Technology and Supply Chain Management
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Assistant Professor (Tenure-Track) - Information Technology and Supply Chain Management
University of Wisconsin-Whitewater
Whitewater, Wisconsin
Customer Service
Customer Support
Bachelor of Business Administration

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Organizational Change Management Specialist (Information Technology Executive 2)
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Organizational Change Management Specialist (Information Technology Executive 2)
Commonwealth of Pennsylvania
Harrisburg, Pennsylvania
Business Strategy
Consulting & Professional Services
Technical Product & Program Management
$103k - $156k/yr
Remote (US)
ITIL Certification
10,000+

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Instructor-Information Technology and Infrastructure Management
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Instructor-Information Technology and Infrastructure Management
Tennessee Board of Regents
Winchester, Tennessee
Business Analysis
Business Analyst
Project Management
$51k - $61k/yr
High school
51-200

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Information Technology Service Management (ITSM) Service Catalog/Request Fulfillment Process Analyst
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Information Technology Service Management (ITSM) Service Catalog/Request Fulfillment Process Analyst
CACI International
Chantilly, Virginia
Customer Success
Solutions Engineering & Architecture
Technical Program Management
$87k - $182k/yr
Bachelor's degree
10,000+

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Executive Director of Student Affairs Information Technology (INFO SYS MGR 2)
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Executive Director of Student Affairs Information Technology (INFO SYS MGR 2)
UC Davis
Davis, California
Customer Success
Program Management
Project & Program Management
Project Management
$126k - $268k/yr
Bachelor's degree in information technology
10,000+

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Information Technology Service Management Manager Jobs by Experience Level

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Information Technology Service Management Manager Job Market

Who's Hiring

University of Wisconsin-Whitewater2 open roles
Goldbelt1 open role
UC Davis1 open role

Top Industries Hiring

  • Education

What Employers Look For

The qualifications that appear most often in information technology service management manager jobs.

  • ITIL 4 Foundation or Managing Professional certification required or strongly preferred
  • Hands-on administration experience with ServiceNow, BMC Helix, or Jira Service Management
  • Proven experience managing incident, problem, change, and request fulfillment processes end to end
  • Bachelor's degree in information technology, computer science, or a related technical field
  • Experience defining and reporting on service level agreements and key performance indicators
  • Strong stakeholder communication skills with experience presenting to senior leadership and business partners

Tips for Your Information Technology Service Management Manager Job Search

Align your resume to ITSM frameworks

Hiring managers scan for ITIL, COBIT, or ISO 20000 terminology before reading anything else. Map your experience to specific framework practices, like change enablement or service level management, so your resume passes automated screening without sounding generic.

Certify before you apply to senior roles

Many information technology service management manager postings at the senior level list ITIL 4 Managing Professional or ServiceNow Certified Implementation Specialist as a hard requirement, not a preference. Earning one of these before applying removes the most common reason for early rejection.

Target postings by platform, not just title

Employers often hire platform-specific candidates, so searching by tool name, such as ServiceNow, Jira Service Management, or BMC Helix, surfaces openings that generic title searches miss. Cross-reference those results with the official job title to avoid irrelevant listings.

Apply early to roles that fit

Migrate Mate lists information technology service management manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prepare for scenario-based interview questions

Interviewers for this role almost always ask you to walk through a real major incident or a failed change that you managed. Prepare two or three concrete examples with measurable outcomes, like reduced mean time to resolution or improved SLA compliance, before your first screen.

Negotiate scope before you negotiate compensation

Before accepting any offer, clarify whether you will own the ITSM toolset roadmap, manage vendor contracts, and have headcount authority. These responsibilities vary dramatically between employers and affect your day-to-day leverage far more than title alone.

Information Technology Service Management Manager Jobs: Frequently Asked Questions

Which companies are hiring the most information technology service management managers?

The most active employers for information technology service management managers right now are University of Wisconsin-Whitewater, Goldbelt, and UC Davis, and the most openings are in California, Virginia, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Federal contractors and large financial institutions consistently maintain high demand for this role year-round.

How many information technology service management manager jobs are remote?

About 63% of information technology service management manager openings are fully remote or hybrid as of November 2026, reflecting the digital nature of ITSM platform work. Roles focused on ServiceNow administration and reporting tend to be the most remote-friendly, while positions with direct IT operations oversight often require on-site presence at least part of the week.

How do you become an information technology service management manager?

Start by gaining hands-on experience in a service desk or IT operations role, then pursue ITIL 4 Foundation certification to build framework fluency. Move into team lead or process owner positions to demonstrate people management and process ownership. Earning an advanced ITIL or platform-specific certification, then taking on cross-functional ITSM projects, positions you for a full manager role.

Can I get hired as an information technology service management manager with little experience?

Direct manager experience is rarely required if you can show deep ITSM process ownership in a prior role. Candidates who have led a ServiceNow implementation, owned an incident management process, or held a formal process analyst title often move into manager positions without traditional management backgrounds. Pairing that experience with ITIL certification closes most gaps employers care about.

What does the information technology service management manager interview process look like?

Most employers run three to four rounds: an initial recruiter screen focused on ITSM tool experience, a technical panel with current IT managers asking about your framework knowledge and incident handling, a scenario or case-study round where you walk through a real service failure you managed, and a final conversation with a director or VP about team leadership and strategic goals.

Where can I find and apply to information technology service management manager jobs?

You can find and apply to information technology service management manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings, find roles that match your experience and location preferences, and apply directly to each one that fits.

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