Remote Patient Experience Manager Jobs
Remote Patient Experience Manager jobs are open across the U.S. at remote-first healthcare technology firms, distributed health systems, and telehealth companies building patient engagement teams without geographic boundaries. Employers hiring remotely right now include HELIX, Sycle, and Connection. Find a role that fits below and apply directly.
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Showing 5 of 10+ Remote Patient Experience Manager jobs
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
All Cost CentersResearch & DevelopmentProduct & DesignProduct Management
Compensation
- $221K – $331.5K • Offers Equity
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role
Most patients open the Headway app about twice a week, almost always for logistics: join a session, message their provider, check an appointment. To them, Headway is where care gets scheduled and billed. It isn't yet a product they want to open.
You'll be the PM for Home Base, the team dedicated to the Headway patient experience on native and web: the iOS app, our first Android app, and the logged-in web portal that every patient uses after they book. In 2027 the app becomes the front door to Headway. It should be a best-in-class native experience that uses everything the platform offers, backed by a web portal that removes friction instead of adding it. When a patient has their phone in hand and thinks about their care, Headway should be the first place they go.
This is a product and platform role. Other teams build key features into the app, including AI-powered between-session support, goals, reviews, and rematching. You own the experience they live in: what the app is, how it's organized, how it feels, and whether patients come back.
What you'll own:
The native app as home base. Turn the app from a passive list of appointments into a proactive home that tells patients what to do next. Own the information architecture, navigation, home screen, notifications, and messaging, and make everyday jobs like booking, rescheduling, insurance, and joining a session fast and native.
Use the whole app ecosystem. Bring Headway beyond the app itself: widgets, Live Activities, voice assistants, health data, and modern sign-in. Decide when to build directly on platform SDKs and when a third-party integration or platform gets us there faster and works across iOS and Android.
Launch and grow Android. Ship our first Android app so platform is never why a patient leaves or a provider objects. Start with a solid basic app, then set the path toward parity.
A web portal we're proud of. Many patients will stay on the web. Audit the jobs patients do in the logged-in experience, remove the biggest sources of friction, and build a consistent path from web to the app. Decide native vs. web scope feature by feature.
The surface other teams build on. Give partner teams (AI Patient Experience, Search, Profiles, Visitor Growth) a coherent, well-defined place in the app. Set the patterns and interfaces, keep the experience consistent as many teams ship into it, and make the handoffs invisible to patients.
App foundations. Get the app to a level of quality we're proud to promote: reliability, performance, release infrastructure, deep linking, and attribution.
How we'll measure it: the share of active Headway patients using the app on mobile for care (not just logistics), and how often they come back (daily and weekly engagement).
Who you'll work with
You'll work in the Home Base pod with an engineering manager, iOS, Android, and full-stack engineers, a Staff Product Designer, and a UX researcher. Your closest partner is the Staff PM for AI Patient Experience, whose features ship inside the app you own. You'll also work with Search, Profiles, Visitor Growth, Lifecycle Marketing, Product Marketing, Clinical Product, and Legal.
About you
You've built consumer mobile apps people come back to. You have 5+ years of product management experience, with meaningful time on native apps where you owned engagement and retention, not just shipping features.
You know the mobile ecosystem. You understand what iOS, Android, and the tools around them make possible (widgets, Live Activities, health data, voice assistants) well enough to see where they create real value, not just novelty. You make good build-vs-buy calls between native SDKs and third-party platforms. You've launched on Android, or have a clear point of view on how to do it well.
You obsess over craft and friction. You can audit a flow, find the three things that actually matter, and fix them. You care about a 10-second interaction as much as a quarter-long roadmap.
You've owned a shared surface. You've run a platform, app shell, or core experience that other teams build into, and you're good at setting clear interfaces, saying no, and keeping things coherent.
You're data-driven. You set engagement and retention metrics that mean something, run experiments, and know when engagement is a proxy and when it's the goal.
You build in high-trust spaces. Healthcare, fintech, or similar. You treat privacy, consent, and accessibility as part of the product and partner with Legal and Clinical from the start.
You're AI-fluent in your own work, and comfortable making product calls on AI-powered features with your partners.
Comprehensive benefits:
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
All Cost CentersResearch & DevelopmentProduct & DesignProduct Management
Compensation
- $221K – $331.5K • Offers Equity
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role
Most patients open the Headway app about twice a week, almost always for logistics: join a session, message their provider, check an appointment. To them, Headway is where care gets scheduled and billed. It isn't yet a product they want to open.
You'll be the PM for Home Base, the team dedicated to the Headway patient experience on native and web: the iOS app, our first Android app, and the logged-in web portal that every patient uses after they book. In 2027 the app becomes the front door to Headway. It should be a best-in-class native experience that uses everything the platform offers, backed by a web portal that removes friction instead of adding it. When a patient has their phone in hand and thinks about their care, Headway should be the first place they go.
This is a product and platform role. Other teams build key features into the app, including AI-powered between-session support, goals, reviews, and rematching. You own the experience they live in: what the app is, how it's organized, how it feels, and whether patients come back.
What you'll own:
The native app as home base. Turn the app from a passive list of appointments into a proactive home that tells patients what to do next. Own the information architecture, navigation, home screen, notifications, and messaging, and make everyday jobs like booking, rescheduling, insurance, and joining a session fast and native.
Use the whole app ecosystem. Bring Headway beyond the app itself: widgets, Live Activities, voice assistants, health data, and modern sign-in. Decide when to build directly on platform SDKs and when a third-party integration or platform gets us there faster and works across iOS and Android.
Launch and grow Android. Ship our first Android app so platform is never why a patient leaves or a provider objects. Start with a solid basic app, then set the path toward parity.
A web portal we're proud of. Many patients will stay on the web. Audit the jobs patients do in the logged-in experience, remove the biggest sources of friction, and build a consistent path from web to the app. Decide native vs. web scope feature by feature.
The surface other teams build on. Give partner teams (AI Patient Experience, Search, Profiles, Visitor Growth) a coherent, well-defined place in the app. Set the patterns and interfaces, keep the experience consistent as many teams ship into it, and make the handoffs invisible to patients.
App foundations. Get the app to a level of quality we're proud to promote: reliability, performance, release infrastructure, deep linking, and attribution.
How we'll measure it: the share of active Headway patients using the app on mobile for care (not just logistics), and how often they come back (daily and weekly engagement).
Who you'll work with
You'll work in the Home Base pod with an engineering manager, iOS, Android, and full-stack engineers, a Staff Product Designer, and a UX researcher. Your closest partner is the Staff PM for AI Patient Experience, whose features ship inside the app you own. You'll also work with Search, Profiles, Visitor Growth, Lifecycle Marketing, Product Marketing, Clinical Product, and Legal.
About you
You've built consumer mobile apps people come back to. You have 5+ years of product management experience, with meaningful time on native apps where you owned engagement and retention, not just shipping features.
You know the mobile ecosystem. You understand what iOS, Android, and the tools around them make possible (widgets, Live Activities, health data, voice assistants) well enough to see where they create real value, not just novelty. You make good build-vs-buy calls between native SDKs and third-party platforms. You've launched on Android, or have a clear point of view on how to do it well.
You obsess over craft and friction. You can audit a flow, find the three things that actually matter, and fix them. You care about a 10-second interaction as much as a quarter-long roadmap.
You've owned a shared surface. You've run a platform, app shell, or core experience that other teams build into, and you're good at setting clear interfaces, saying no, and keeping things coherent.
You're data-driven. You set engagement and retention metrics that mean something, run experiments, and know when engagement is a proxy and when it's the goal.
You build in high-trust spaces. Healthcare, fintech, or similar. You treat privacy, consent, and accessibility as part of the product and partner with Legal and Clinical from the start.
You're AI-fluent in your own work, and comfortable making product calls on AI-powered features with your partners.
Comprehensive benefits:
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
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Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote patient experience manager jobs.
- Bachelor's degree in healthcare administration, nursing, or a related field
- Experience with HCAHPS survey methodology and patient satisfaction reporting platforms
- Demonstrated ability to lead service recovery and patient grievance resolution processes
- Familiarity with CMS regulatory requirements and Joint Commission standards
- Strong data analysis skills to interpret satisfaction scores and identify improvement trends
- Experience facilitating staff training or coaching programs on patient-centered care
Tips for Your Remote Patient Experience Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient experience manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings often fill faster than on-site ones, so acting quickly on a strong fit matters.
Show async communication skills upfront
Remote patient experience managers handle sensitive conversations over email, chat, and ticketing systems rather than face-to-face. Highlight specific tools you've used, like Zendesk, Salesforce Health Cloud, or similar platforms, and give examples of resolving patient concerns in writing.
Quantify patient satisfaction outcomes on your resume
Remote employers can't observe your day-to-day work, so your past results have to speak for you. Lead with numbers: improvement in HCAHPS scores, complaint resolution rates, or patient retention figures you influenced directly in a previous role.
Prepare for remote interview simulations
Many remote patient experience manager interviews include a written or recorded scenario response, where you handle a mock patient complaint via email or video. Practice clear, calm, structured written responses to difficult patient situations before your interview.
Remote Patient Experience Manager Jobs: Frequently Asked Questions
How do I get a remote patient experience manager job?
Remote patient experience manager roles go to candidates who can demonstrate strong async communication, self-direction, and comfort managing patient concerns without in-person oversight. Telehealth platforms, digital health startups, and distributed health systems are the most active remote hirers. Showing measurable outcomes from past patient satisfaction work, proficiency in virtual care tools, and clear written communication skills gives you a real edge over candidates with similar experience but no remote-ready proof.
Which companies hire remote patient experience managers?
Companies hiring remote patient experience managers right now include HELIX, Sycle, and Connection, based on current remote listings on Migrate Mate as of November 2026. Remote-first telehealth companies, distributed health insurance platforms, and digital-first hospital networks are the most consistent sources of remote openings in this role.
Can you get a remote patient experience manager job with no experience?
Yes, but remote entry-level patient experience manager roles are harder to land because employers expect you to handle patient concerns independently from day one. Digital health startups and telehealth companies occasionally hire entry-level candidates who can show customer-facing experience, strong written communication skills, and familiarity with patient communication platforms. Certifications in patient advocacy or healthcare customer service can open doors when direct experience is thin.
Do you need a degree for remote patient experience manager jobs?
Not always. Remote employers in this role weigh demonstrated patient-facing results, healthcare communication skills, and familiarity with patient experience platforms heavily alongside formal education. A background in healthcare administration or customer success, combined with measurable outcomes like improved satisfaction scores or reduced complaint resolution time, often carries as much weight as a degree for remote roles at digital health companies and telehealth platforms.
Which industries hire the most remote patient experience managers?
Most remote patient experience manager openings sit in Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors hire patient experience managers remotely because their distributed teams serve patients across multiple time zones and regions, making a centralized in-office approach impractical.
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Find roles that match your experience and apply in just a few clicks.
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