Patient Experience Manager Jobs
Patient Experience Manager jobs are open across hospitals, health systems, outpatient clinics, and managed care organizations, at levels from coordinator to director, with specializations in patient advocacy, service recovery, and care quality improvement. See the openings below and apply to the ones that match your experience.
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Experienced EDDA – Clinical & Patient Experience Coordinator
Integrity Dentistry | Shelbyville, KY
$24–$30 per hour | Part-Time | 2 Days per Week
What if your next chapter in dentistry didn't require leaving clinical dentistry behind?
You've invested years in developing your clinical skills, caring for patients and understanding what makes a dental practice successful. But perhaps you're ready for more variety in your workday, greater flexibility, new professional challenges or an opportunity to contribute beyond the dental chair.
At Integrity Dentistry, we believe your experience has value far beyond the operatory.
As a growing, privately owned dental practice, we're creating a unique opportunity for an experienced EDDA to expand their professional skill set, explore new areas of interest and play an integral role in shaping the future of our practice — all while maintaining their clinical skills and earning potential.
This is an opportunity to expand your career without having to start a new one.
About the Opportunity
Exceptional dentistry extends far beyond the treatment we provide. It begins with the first impression we make in our community and continues through every interaction a patient has with our practice.
In this position, you'll work closely with our owner and clinical team to protect and enhance that experience while contributing to the growth and development of Integrity Dentistry.
Your daily responsibilities will include a combination of clinical and front office duties, with additional opportunities to lead and contribute to ongoing projects in marketing, community outreach and practice development.
How You'll Make an Impact
Clinical Care
- Chairside assisting and expanded dental assisting duties
- Digital diagnostics and advanced dental technology
- Patient education and clinical communication
- Supporting efficient, exceptional patient care
Patient Experience & Coordination
- Answering phones and welcoming patients
- Scheduling and coordinating appointments
- Patient check-in and check-out
- Presenting treatment plans and discussing financial options
- Patient follow-up and relationship building
Marketing & Community Outreach
- Social media content creation and engagement
- Developing creative marketing initiatives
- Community involvement and outreach opportunities
- Building referral relationships
- Expanding awareness of our practice and the services we provide
Practice Operations & Business Development
- Identifying opportunities to improve the patient experience
- Developing and refining internal systems, protocols and workflows
- Collaborating on practice growth initiatives
- Bringing fresh ideas to the table and helping turn them into reality
Clinical and front office responsibilities are both integral parts of your daily role. Marketing, outreach and practice development projects will provide additional variety and opportunities for professional growth.
Who We Hope to Meet
We're looking for an experienced dental professional who brings confidence to the operatory, curiosity to new opportunities and genuine enthusiasm for making a difference.
You may be a great fit if you:
- Possess strong, independent clinical assisting skills and EDDA qualifications
- Enjoy connecting with patients and building meaningful relationships
- Are creative, resourceful and naturally take initiative
- Have strong communication, organizational and technology skills
- Enjoy identifying solutions and finding better ways of doing things
- Have an interest in marketing, social media, business development or practice operations
- Want to be part of something you're helping build, rather than simply completing a list of daily tasks
Previous front office, treatment coordination or marketing experience is valuable, but we also welcome experienced clinical professionals with the aptitude and enthusiasm to grow in these areas.
What We Offer
- $24–$30 per hour, based on experience, qualifications and demonstrated abilities
- Two-day workweek with scheduling flexibility
- 401(k) with matching
- Financial planning services
- Paid time off
- Employee dental discounts
- Continuing education and professional development opportunities
- Opportunities for advancement and leadership
- A supportive, collaborative environment where your ideas and contributions matter
Benefits are subject to eligibility.
Our practice utilizes advanced technology, including digital X-rays, CBCT, intraoral scanning and lasers, and we are expanding into implant dentistry.
Why Integrity Dentistry?
We are a small practice with big goals, a commitment to continuous improvement and a genuine passion for the people we serve.
We believe in investing in our team, recognizing individual strengths and creating opportunities for professional growth. We value quality over quantity, relationships over transactions and purpose behind everything we do.
If you're looking for greater balance, renewed professional fulfillment or an opportunity to discover what else you're capable of within dentistry, we'd love to start a conversation.
You don't have to be actively looking for a new job to explore a new opportunity.
Schedule: Two days per week. Mondays and Thursdays preferred, with flexibility for the right candidate.
All inquiries will be treated confidentially.
On a good day, we save a smile. On a great day, we save a life.
Kentucky Rooted. Integrity Driven.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
Patient Experience Manager Jobs by Experience Level
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Find JobsPatient Experience Manager Job Market
Who's Hiring
- Boston Children's Hospital15
- Crothall Healthcare10
- Sono Bello8
- Morrison Healthcare8
- Riverside Healthcare7
Top Industries Hiring
- Healthcare & Medical Services
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in patient experience manager jobs.
- Bachelor's degree in healthcare administration, nursing, or a related field
- Experience with HCAHPS survey methodology and patient satisfaction reporting platforms
- Demonstrated ability to lead service recovery and patient grievance resolution processes
- Familiarity with CMS regulatory requirements and Joint Commission standards
- Strong data analysis skills to interpret satisfaction scores and identify improvement trends
- Experience facilitating staff training or coaching programs on patient-centered care
Tips for Your Patient Experience Manager Job Search
Quantify patient satisfaction outcomes on your resume
Hiring managers want to see how you moved the needle. Tie your work to measurable outcomes like HCAHPS score improvements, complaint resolution rates, or reductions in patient grievance escalations. Vague claims about improving experience get screened out fast.
Distinguish your HCAHPS knowledge in applications
Many candidates list 'patient satisfaction' as a skill without getting specific. Call out your familiarity with HCAHPS survey methodology, Press Ganey reporting, or CMS star ratings. That specificity signals you can step in without a learning curve.
Apply early to roles that fit
Migrate Mate lists patient experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by care setting, not just title
The role looks different at an acute-care hospital versus an ambulatory surgery center or a large physician group. Search by setting alongside the title so you're applying to environments where your specific experience, whether inpatient or outpatient, translates directly.
Prepare a service recovery story for interviews
Almost every panel interview for this role includes a scenario question about a patient complaint that escalated. Walk in with a structured example that covers what triggered the situation, how you resolved it, and what you changed in the process afterward.
Negotiate scope before discussing compensation
Patient experience manager roles vary widely in whether you own the rounding program, the grievance process, or both. Clarify the full scope of the position and reporting structure before the final offer conversation so your ask reflects the actual workload.
Patient Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most patient experience managers?
The companies hiring the most patient experience managers right now include Boston Children's Hospital, Crothall Healthcare, and Sono Bello, with the largest share of openings in California, Massachusetts, and Illinois, based on current listings on Migrate Mate as of November 2026. Large health systems and regional hospital networks tend to maintain the most consistent hiring volume for this role.
How many patient experience manager jobs are remote?
About 32% of patient experience manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on, floor-based nature of most health system roles. Functions like data analysis, patient satisfaction reporting, and training program development are more likely to offer remote flexibility than roles centered on direct patient rounding or in-unit coaching.
How do you become a patient experience manager?
Start with a background in healthcare operations, clinical care, or patient services, then move into roles that give you direct exposure to complaint resolution and satisfaction data. Building experience with HCAHPS reporting, service recovery protocols, and interdisciplinary team facilitation positions you for a manager role. Certifications through the Patient Experience Institute can strengthen your candidacy, particularly at larger health systems.
Can you get hired as a patient experience manager without direct experience in the role?
Yes, candidates from adjacent backgrounds make the transition regularly. Nurse leaders, patient advocates, and healthcare operations coordinators often move into patient experience management by emphasizing their floor-level exposure to patient concerns and their familiarity with satisfaction survey tools. Framing your resume around outcomes like complaint resolution or staff coaching, rather than just duties, helps close the experience gap convincingly.
What does the patient experience manager interview process look like?
Most processes run three to four stages: an initial screen with HR or a talent partner, a panel interview with clinical and administrative leaders, and often a scenario-based presentation or case study on improving a low-performing satisfaction metric. References are typically checked before a final offer. Some health systems also include a walkthrough of their satisfaction data platform to assess your analytical comfort level.
Where can I find and apply to patient experience manager jobs?
You can find and apply to patient experience manager jobs on Migrate Mate, which lists current openings from health systems, hospitals, and outpatient organizations across the United States. Search for roles that match your care setting experience and seniority level, then apply directly to each listing that fits.
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