Remote Repair Coordinator Jobs
Remote repair coordinator jobs are open across the U.S. in sectors like home warranty services, insurance claims, property management, and consumer electronics, at companies running distributed operations and remote-first teams. Employers hiring remotely right now include SunSource, Wheels, and Serco. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 16+ Remote Repair Coordinator jobs
Job Description:
JOB OVERVIEW
Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Review and authorize collision repairs and/or repair recommendation on behalf of Wheels clients- Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell and CCC
- Adhere to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates
- Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Issue and verify accuracy of purchase orders
- Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters
- The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis
- Expedite higher dollar repair process by timely follow-up
- Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
- Assist Repair Level 1 with managing difficult files
- Assist with daily file assignments and client fleet approval inbox
- Discuss with clients / shops any irregularity involving repairs
- Instruct and assist Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions
- Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.
- Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures
- Assure that follow up is done for "down vehicles” within 24 hours
- Assist as required during peer absences including Team Lead, Supervisor and Manager
- Assist and instruct drivers and/or other departments in rental, tow, and other client requests as needed
- Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)
- Provide details about shop performance to Network Management for Network Vendor growth
- Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Demonstrate working knowledge of MAP & Collision procedures & systems- Basic understanding of specific / individual client parameters
- Thorough knowledge of automotive body repair
- Thorough understanding of collision repair within fleet management
- Understanding of Driver Services & Network Management MAP & Collision functions
- General knowledge of all Wheels departments
- Creative and efficient problem-solving skills.
- Proficient in Windows and Microsoft Office
- Strong negotiator
- Superior customer service abilities
- Superior conflict-resolution skills
- Must have the ability to foresee “open” repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.
EDUCATION AND EXPERIENCE
A minimum of five years’ automobile adjusting or appraising experience- I-CAR Platinum Certified, maintained on an annual basis
- PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity – Always act with integrity and honesty.
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position requires occasional in office meetings and assisting with training. Other times this position is remote.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: This position might require minimal travel.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$51,000-$71,400The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
Job Description:
JOB OVERVIEW
Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Review and authorize collision repairs and/or repair recommendation on behalf of Wheels clients- Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell and CCC
- Adhere to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates
- Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Issue and verify accuracy of purchase orders
- Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters
- The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis
- Expedite higher dollar repair process by timely follow-up
- Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
- Assist Repair Level 1 with managing difficult files
- Assist with daily file assignments and client fleet approval inbox
- Discuss with clients / shops any irregularity involving repairs
- Instruct and assist Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions
- Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.
- Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures
- Assure that follow up is done for "down vehicles” within 24 hours
- Assist as required during peer absences including Team Lead, Supervisor and Manager
- Assist and instruct drivers and/or other departments in rental, tow, and other client requests as needed
- Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)
- Provide details about shop performance to Network Management for Network Vendor growth
- Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Demonstrate working knowledge of MAP & Collision procedures & systems- Basic understanding of specific / individual client parameters
- Thorough knowledge of automotive body repair
- Thorough understanding of collision repair within fleet management
- Understanding of Driver Services & Network Management MAP & Collision functions
- General knowledge of all Wheels departments
- Creative and efficient problem-solving skills.
- Proficient in Windows and Microsoft Office
- Strong negotiator
- Superior customer service abilities
- Superior conflict-resolution skills
- Must have the ability to foresee “open” repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.
EDUCATION AND EXPERIENCE
A minimum of five years’ automobile adjusting or appraising experience- I-CAR Platinum Certified, maintained on an annual basis
- PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity – Always act with integrity and honesty.
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position requires occasional in office meetings and assisting with training. Other times this position is remote.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: This position might require minimal travel.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$51,000-$71,400The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
See All 16 Remote Repair Coordinator Jobs
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Find JobsRemote Repair Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote repair coordinator jobs.
- Experience scheduling and dispatching repair technicians or service contractors
- Proficiency with work order management or field service software
- Strong customer communication skills for handling status updates and complaints
- Ability to coordinate multiple open service orders simultaneously under time pressure
- Experience sourcing and managing vendor or contractor relationships
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Remote Repair Coordinator Job Search
Apply early to remote roles that fit
Migrate Mate lists remote repair coordinator openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your async communication skills upfront
Remote repair coordinator work runs on written updates, not hallway conversations. Include examples in your resume and cover letter of how you've communicated repair status, escalations, or vendor issues clearly in writing, whether through email, ticketing notes, or digital work orders.
Highlight the platforms you already know
Remote employers move fast when they see a candidate who already uses tools like ServiceTitan, Salesforce Field Service, Zendesk, or similar dispatch and CRM platforms. Name the specific systems you've worked in and what you used them to accomplish.
Prepare for a remote-work scenario interview
Many remote repair coordinator interviews include a scenario question about managing a delayed contractor or an unresponsive vendor with no manager nearby. Practice a concise answer that shows how you escalate, document, and resolve issues independently using digital tools.
Remote Repair Coordinator Jobs: Frequently Asked Questions
How do I get a remote repair coordinator job?
Target companies with distributed service operations, such as home warranty providers, insurance carriers, and property management firms, that have already built remote coordinator workflows. Remote employers screen for self-direction, clear written communication, and comfort managing contractors or vendors without in-person oversight. Demonstrating experience with ticketing systems, digital work-order platforms, and async updates gives you a concrete edge over candidates who can only point to on-site experience.
Which companies hire remote repair coordinators?
Employers currently hiring remote repair coordinators include SunSource, Wheels, and Serco, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first or distributed-team operations across home warranty, insurance, property services, and consumer product sectors that coordinate repair vendors entirely through digital channels.
Can you get a remote repair coordinator job with no experience?
Yes, but remote entry roles are harder to land because you must demonstrate you can manage vendors and resolve issues independently from day one. Home warranty companies and property management firms sometimes hire entry-level remote coordinators. Showing proficiency with ticketing or CRM tools, strong written communication samples, and any remote volunteer or freelance coordination work can open the door when direct experience is thin.
Do you need a degree for remote repair coordinator jobs?
Not always. Most remote employers care more about demonstrated coordination ability, comfort with digital work-order systems, and the capacity to manage contractor relationships without supervision. A history of handling scheduling, vendor communication, or claims processing, whether in a formal role or through other work, often carries more weight than a specific credential for this position.
See All 16 Remote Repair Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
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