Repair Coordinator Jobs
Repair Coordinator jobs are open across automotive, home warranty, property management, and consumer electronics, from entry-level scheduling roles to senior coordinator and operations lead positions, with specializations in vendor management, claims coordination, and service dispatch. Find a role that fits below and apply directly.
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Company: Omega Industrial Repair, Inc.
Location: Carrollton, TX
Job Type: Full-Time | In-Person
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
About Omega Industrial Repair
Omega Industrial Repair is a growing industrial repair company specializing in electronics and automation, electric motors, hydraulics and pneumatics, and fabrication and manufacturing.
We support industrial customers across the country, helping them minimize downtime by repairing critical equipment and providing dependable technical support.
As our company continues to grow, we're looking for a motivated, detail-oriented Customer Service & Account Coordinator who wants to build a career with us.
About the Position
This is not a traditional call-center customer service position, and it is not a commissioned sales role.
Our Customer Service team plays an important role in keeping our business running smoothly. You'll work directly with customers while coordinating with our Sales team, Engineering, repair technicians, shipping, and operations to keep repair orders moving from start to finish.
You'll handle everything from customer calls, emails, and purchase orders to repair quotes, approvals, technical questions, warranties, pricing, and logistics.
An important part of this role is following up with existing customers on outstanding repair quotes. You'll contact customers to confirm they've received their quotes, answer questions, discuss repair recommendations and pricing, and help obtain the approvals or purchase orders needed to move repairs forward.
This position does not involve cold calling, prospecting for new customers, or commission-based sales. However, you must be comfortable picking up the phone, discussing pricing, asking customers for decisions, and following through.
We're a small, busy team, and we need someone who is dependable, organized, and willing to take ownership of their responsibilities.
We're looking for someone who can learn our processes, ask good questions, solve problems, and eventually handle customer issues independently from beginning to end.
Key Responsibilities
Customer Service & Communication
- Handle inbound and outbound customer calls professionally and confidently.
- Respond promptly to customer inquiries by phone and email.
- Independently compose clear, professional business emails.
- Provide customers with updates on repair evaluations, quotes, approvals, repair progress, and shipping.
- Communicate repair findings, recommendations, pricing, lead times, and warranty information.
- Handle customer questions, concerns, and complaints professionally.
- Work with Engineering and repair technicians to obtain technical information and explain it clearly to customers.
- Build and maintain positive relationships with existing customers.
- Take ownership of customer issues and follow through until they are resolved.
Repair Quote Follow-Up & Approvals
- Proactively contact existing customers regarding outstanding repair quotes.
- Confirm customers have received their quotes and understand the recommended repairs.
- Answer questions about repair pricing, lead times, warranties, and repair options.
- Help customers understand the value of repairing equipment versus replacing it.
- Discuss pricing concerns and coordinate with management or Sales when additional review is needed.
- Request repair approvals, purchase orders, or decisions on outstanding quotes.
- Follow up consistently on pending approvals without requiring repeated reminders.
- Document customer conversations, quote statuses, and follow-up activities accurately.
- Work with internal departments to resolve issues delaying customer approvals.
This is a customer service responsibility, not a traditional sales position. We need someone comfortable having these conversations and helping customers move forward with their repair decisions.
Purchase Orders, Order Processing & SAP
- Receive, review, enter, and process customer purchase orders.
- Compare purchase orders against repair quotes to verify pricing, quantities, terms, and other details.
- Carefully review part numbers, serial numbers, model numbers, equipment descriptions, and customer documentation.
- Identify and resolve discrepancies before processing orders.
- Enter and maintain accurate customer, order, and repair information in SAP.
- Update repair records, customer notes, order statuses, and other documentation.
- Coordinate with internal departments to ensure approved repairs move forward.
- Maintain accurate records throughout the repair process.
- Manage multiple repair orders and customer requests simultaneously.
Operations, Shipping & Repair Coordination
- Serve as a communication link between customers, Sales, Engineering, repair departments, shipping, and operations.
- Coordinate customer pickups and deliveries, including driver scheduling and routing.
- Assist with shipping instructions, paperwork, and delivery questions.
- Help resolve discrepancies involving received equipment, paperwork, or shipping information.
- Coordinate warranty questions, evaluations, and resolutions.
- Follow up with internal departments to obtain missing information or resolve outstanding issues.
- Monitor customer requests and repair orders to ensure nothing falls through the cracks.
This Isn't Always a Desk Job
Most of your day will involve customer communication, phone calls, emails, typing, and working in SAP.
However, occasionally solving a customer problem means getting out from behind your desk.
You may need to walk into our shipping area, warehouse, or repair shop to:
- Locate a customer's equipment.
- Take photos of equipment or nameplates.
- Verify a model number, part number, or serial number.
- Compare physical equipment to customer paperwork.
- Speak directly with technicians or shipping personnel.
- Track down missing information.
- Resolve shipping or receiving discrepancies.
You do not need to be a technician, and this is not a warehouse position.
However, you must be comfortable working in an industrial repair environment and willing to get involved when necessary to solve a problem.
Attention to Detail Is Critical
Accuracy is one of the most important requirements of this position.
We work with industrial equipment where part numbers, model numbers, and serial numbers can be long, complicated, and extremely similar.
One incorrect digit, purchase order number, price, shipping instruction, or customer note can create significant issues.
We need someone who takes pride in getting things right the first time.
You must be comfortable reviewing detailed information, comparing documents, catching discrepancies, and asking questions when something doesn't look correct.
Required Qualifications
- Previous experience in customer service, account coordination, order processing, or a similar customer-facing role.
- Strong computer and typing skills.
- Excellent written and verbal communication skills.
- Ability to independently write professional, grammatically correct business emails.
- Strong spelling, proofreading, reading comprehension, and attention to detail.
- Professional and confident phone communication skills.
- Comfortable making outbound calls to existing customers regarding quotes and approvals.
- Ability to discuss pricing, address customer questions, and request decisions professionally.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to accurately review and compare numbers, part numbers, pricing, and customer documentation.
- Comfortable learning technical terminology and explaining information clearly.
- Ability to learn and navigate multiple computer systems.
- Strong problem-solving skills and the ability to take initiative.
- Ability to work independently after training while also contributing to a team.
- Dependable attendance, punctuality, and consistent follow-through.
- Willingness to occasionally assist in shipping, warehouse, and repair-shop areas when needed.
Preferred Qualifications
- SAP experience.
- Experience in manufacturing, industrial repair, industrial distribution, equipment service, or a technical environment.
- Experience processing purchase orders and reviewing customer quotes.
- Customer service experience involving pricing discussions, quote follow-up, or order approvals.
- Experience coordinating between customers and technical personnel.
- Experience managing multiple customer accounts, orders, or service requests.
- Familiarity with industrial equipment, electrical components, motors, automation, or mechanical repair is a plus.
Industrial experience is preferred but not required. We're willing to train the right person who brings strong customer service skills, attention to detail, initiative, and a willingness to learn.
Who We're Looking For
We're not looking for someone who simply answers phones, enters information, and waits for the next task.
We want someone who takes ownership of their work.
The right person is comfortable saying, "Let me figure that out for you," and then taking the initiative to find the answer.
You should be someone who:
- Shows up on time and can be counted on.
- Takes pride in doing accurate, thorough work.
- Communicates professionally and confidently.
- Isn't afraid to pick up the phone.
- Follows up without having to be reminded.
- Notices when something doesn't look right.
- Asks questions instead of making assumptions.
- Can handle a busy environment with changing priorities.
- Works well with different personalities and departments.
- Takes responsibility for solving problems rather than passing them along.
- Is willing to learn and grow with the company.
We value people who are dependable, resourceful, organized, and genuinely care about doing a good job.
Opportunity for Growth
Omega Industrial Repair is growing, and we want people who are interested in growing with us.
This position provides exposure to nearly every area of our business, including Customer Service, Sales, Engineering, repair operations, logistics, and account management.
We're looking for someone who wants to become an important part of our team and build a long-term career with Omega.
Benefits
- Health insurance
- Paid time off
- Monday–Friday schedule
- Supportive, team-oriented work environment
Work Location: In person – Carrollton, TX
Job Type: Full-time
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $18.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Repair Coordinator Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in repair coordinator jobs.
- Experience scheduling and dispatching repair technicians or service contractors
- Proficiency with work order management or field service software
- Strong customer communication skills for handling status updates and complaints
- Ability to coordinate multiple open service orders simultaneously under time pressure
- Experience sourcing and managing vendor or contractor relationships
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Repair Coordinator Job Search
Tailor your resume to dispatch workflows
Repair coordinator resumes land better when they show how you managed work order volume, coordinated technician schedules, and resolved service delays. List the ticketing or dispatch software you've used by name and quantify the number of active orders you managed at once.
Highlight vendor and contractor relationships
Many postings prioritize candidates who have sourced, vetted, or managed a network of repair vendors or subcontractors. Call out any experience negotiating service agreements, tracking contractor performance, or onboarding new vendors to a preferred provider list.
Apply early to roles that fit
Migrate Mate lists repair coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry vertical
Repair coordinator roles in home warranty, automotive, and commercial property each require different domain knowledge. Target your search to the vertical where your experience is strongest so your application speaks directly to what that hiring team actually needs.
Prepare for scenario-based interview questions
Interviewers for this role almost always ask how you handle a technician no-show, a parts delay, or an angry customer waiting on a repair. Walk through a real example using a clear timeline of what you did, who you contacted, and how you resolved it.
Negotiate schedule flexibility and on-call expectations
Some repair coordinator roles carry evening or weekend on-call duties that aren't always spelled out in the posting. Ask directly about rotation frequency and after-hours expectations before accepting an offer so there are no surprises in week one.
Repair Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most repair coordinators?
The most active employers for repair coordinators right now are Motion, Numotion, and TK Elevator, and the most openings are in Florida, Utah, and Texas, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest among home warranty providers, property management companies, and automotive service chains.
How many repair coordinator jobs are remote?
About 25% of repair coordinator openings are fully remote or hybrid as of November 2026, with remote availability varying significantly by sub-function. Claims coordination and customer-facing scheduling roles are the most likely to offer remote or hybrid arrangements, while roles that require on-site vendor oversight or parts receiving are almost always in-person.
How do you become a repair coordinator?
Start by building experience in customer service, scheduling, or administrative coordination, ideally in a service-based industry like property management, automotive, or appliance repair. Learn at least one work order or field service management platform. From there, apply to entry-level coordinator or service scheduler roles to build direct dispatch experience before moving into a full repair coordinator position.
Can I get a repair coordinator job with little or no experience?
Yes, many employers will hire candidates with strong customer service or administrative backgrounds even without direct repair coordination experience. Emphasize any scheduling, vendor communication, or multi-party coordination you've done, even in unrelated roles. Entry-level postings in home warranty and property management tend to be the most accessible starting points for candidates making a transition into the field.
What does the repair coordinator interview process look like?
Most repair coordinator interviews involve an initial phone screen focused on your scheduling and customer service background, followed by one or two in-person or video rounds. Expect scenario questions about handling technician delays, angry customers, or competing service priorities. Some employers add a brief practical exercise, such as prioritizing a mock queue of open work orders or walking through how you'd handle a parts shortage mid-job.
Where can I find and apply to repair coordinator jobs?
You can find and apply to repair coordinator jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and location, then apply directly to each listing. New openings are added regularly, so checking back frequently gives you the best shot at catching a role before it fills.
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