Remote Security Operations Center Analyst Jobs
Remote Security Operations Center Analyst jobs are open across the US at companies hiring remotely, from entry-level roles at remote-first startups to senior roles on large distributed teams, with employers like Whatnot, Mission Lane, and Ryder System hiring right now. Find a role that fits below and apply directly.
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Quest Software is seeking an experienced and strategic Senior Director of CX Centralized Operations to lead a newly formed, cross-functional organization responsible for driving operational excellence across all Customer Experience (CX) functions. This role oversees three critical pillars CX Readiness, Data Governance & Automation, and Programs, Tools & Technology and is accountable for building the systems, processes, and capabilities that enable consistent, scalable, and data-driven customer outcomes across the enterprise.
Reporting to the CCO, Quest, the Sr. Director will serve as the operational backbone of the CX organization, ensuring new hires ramp quickly, teams operate from trusted data, AI and automation are deployed responsibly, and the technology ecosystem is consolidated, well-governed, and aligned to strategic priorities.
Responsibilities:CX Readiness & Enablement
- Design and manage onboarding curriculum for new CX team members to accelerate time-to-productivity
- Develop and deliver ongoing enablement programs for product updates, process changes, and new tool rollouts
- Lead knowledge base curation, identify content gaps, and drive continuous improvement of self-service resources
- Build and maintain change management playbooks to support organizational transitions and new initiatives
- Establish certification paths and skill assessment frameworks to ensure consistent competency across CX teams
- Drive measurable reductions in escalation rates through improved agent preparedness and readiness programming
Data Governance & Automation
- Standardize dashboards and KPI reporting across all CX organizations to enable data-driven decision making
- Build and manage an AI use case pipeline with an appropriate governance framework for responsible deployment
- Define and enforce data quality standards, validation processes, and cross-org metric definitions
- Develop automation playbooks for repetitive workflows to reduce manual effort and improve time to insight
- Create and maintain a cross-organizational data dictionary ensuring consistent, trusted metrics enterprise-wide
- Ensure scalable AI deployment with appropriate risk controls and stakeholder alignment
Programs, Tools & Technology
- Own and execute a unified CX technology stack roadmap, including vendor management and consolidation strategy
- Manage a coordinated release calendar with deployment schedules that ensure zero-disruption release cycles
- Establish application administration SLAs and escalation frameworks across the CX tool ecosystem
- Lead cross-functional program governance, status reporting, and executive communication on CX program health
- Drive vendor consolidation and license optimization to reduce tool sprawl and lower total cost of ownership
- Serve as the single source of truth for CX program health, ensuring improved cross-org alignment on priorities
- Bachelor’s degree in Business, Information Systems, Operations Management, or a related field
- 8+ years of progressive experience in CX operations, support operations, or a related operational leadership role within a technology or SaaS company
- 5+ years of people management experience, including leading managers and cross-functional teams
- Demonstrated experience building and scaling enablement, data governance, or technology operations programs
- Strong track record of driving operational efficiency through process improvement, automation, and data-driven decision making
- Proven ability to define KPIs, build dashboards, and translate data into actionable insights for senior leadership
Preferred
- Master’s degree or MBA
- Experience with AI/ML governance frameworks and deploying AI-driven automation in a CX or support environment
- Familiarity with CX platforms such as Salesforce Service Cloud, Zendesk, or similar enterprise support tools
- Background in change management methodologies (e.g., Prosci, ADKAR) and experience in a global organization
- ITIL, PMP, or Six Sigma certification
Quest Software is seeking an experienced and strategic Senior Director of CX Centralized Operations to lead a newly formed, cross-functional organization responsible for driving operational excellence across all Customer Experience (CX) functions. This role oversees three critical pillars CX Readiness, Data Governance & Automation, and Programs, Tools & Technology and is accountable for building the systems, processes, and capabilities that enable consistent, scalable, and data-driven customer outcomes across the enterprise.
Reporting to the CCO, Quest, the Sr. Director will serve as the operational backbone of the CX organization, ensuring new hires ramp quickly, teams operate from trusted data, AI and automation are deployed responsibly, and the technology ecosystem is consolidated, well-governed, and aligned to strategic priorities.
Responsibilities:CX Readiness & Enablement
- Design and manage onboarding curriculum for new CX team members to accelerate time-to-productivity
- Develop and deliver ongoing enablement programs for product updates, process changes, and new tool rollouts
- Lead knowledge base curation, identify content gaps, and drive continuous improvement of self-service resources
- Build and maintain change management playbooks to support organizational transitions and new initiatives
- Establish certification paths and skill assessment frameworks to ensure consistent competency across CX teams
- Drive measurable reductions in escalation rates through improved agent preparedness and readiness programming
Data Governance & Automation
- Standardize dashboards and KPI reporting across all CX organizations to enable data-driven decision making
- Build and manage an AI use case pipeline with an appropriate governance framework for responsible deployment
- Define and enforce data quality standards, validation processes, and cross-org metric definitions
- Develop automation playbooks for repetitive workflows to reduce manual effort and improve time to insight
- Create and maintain a cross-organizational data dictionary ensuring consistent, trusted metrics enterprise-wide
- Ensure scalable AI deployment with appropriate risk controls and stakeholder alignment
Programs, Tools & Technology
- Own and execute a unified CX technology stack roadmap, including vendor management and consolidation strategy
- Manage a coordinated release calendar with deployment schedules that ensure zero-disruption release cycles
- Establish application administration SLAs and escalation frameworks across the CX tool ecosystem
- Lead cross-functional program governance, status reporting, and executive communication on CX program health
- Drive vendor consolidation and license optimization to reduce tool sprawl and lower total cost of ownership
- Serve as the single source of truth for CX program health, ensuring improved cross-org alignment on priorities
- Bachelor’s degree in Business, Information Systems, Operations Management, or a related field
- 8+ years of progressive experience in CX operations, support operations, or a related operational leadership role within a technology or SaaS company
- 5+ years of people management experience, including leading managers and cross-functional teams
- Demonstrated experience building and scaling enablement, data governance, or technology operations programs
- Strong track record of driving operational efficiency through process improvement, automation, and data-driven decision making
- Proven ability to define KPIs, build dashboards, and translate data into actionable insights for senior leadership
Preferred
- Master’s degree or MBA
- Experience with AI/ML governance frameworks and deploying AI-driven automation in a CX or support environment
- Familiarity with CX platforms such as Salesforce Service Cloud, Zendesk, or similar enterprise support tools
- Background in change management methodologies (e.g., Prosci, ADKAR) and experience in a global organization
- ITIL, PMP, or Six Sigma certification
See All 401+ Remote Security Operations Center Analyst Jobs
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Find JobsRemote Security Operations Center Analyst Job Market
Who's Hiring
- Whatnot9
- Mission Lane7
- Ryder System7
- HSO Group B.V.7H
- n8n6N
Top Industries Hiring
- Technology & Software52
- Healthcare & Medical Services29
- Consulting & Professional Services25
- Retail16
- Hospitality & Tourism16
What Employers Look For
The qualifications that appear most often in remote security operations center analyst jobs.
- 1-3 years of hands-on experience in a security operations or incident response environment
- Proficiency with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar
- CompTIA Security+ or CySA+ certification, or equivalent industry credential
- Ability to analyze network traffic, system logs, and endpoint telemetry for indicators of compromise
- Familiarity with frameworks including MITRE ATT&CK, NIST, and the Cyber Kill Chain
- Bachelor's degree in cybersecurity, information technology, computer science, or a related field
Tips for Your Remote Security Operations Center Analyst Job Search
Tailor your resume to SOC tiers
SOC analyst postings almost always specify tier level. Align your resume to the tier you're targeting by leading with the tools and alert-triage responsibilities that match that level, not a generic cybersecurity summary.
Certify before you apply for senior roles
CompTIA CySA+, Security+, and CEH show up in the majority of mid-to-senior SOC postings. If you're targeting those levels without one, your application is likely filtered before a human reviews it.
Apply early to roles that fit
Migrate Mate lists security operations center analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight specific SIEM platforms by name
Hiring managers scan for Splunk, Microsoft Sentinel, IBM QRadar, or Elastic SIEM by name. List every platform you have hands-on experience with in a dedicated tools section so it registers in both ATS scans and recruiter reviews.
Prepare for a technical screening scenario
SOC interviews routinely include a live log analysis or simulated alert triage. Before your interview, practice walking through an incident timeline out loud, covering detection, containment, and escalation steps in sequence.
Negotiate shift differential and on-call terms
Many SOC roles run 24/7 operations with rotating shifts or on-call obligations. Before accepting an offer, clarify the rotation schedule and whether overnight or weekend shifts carry additional compensation.
Remote Security Operations Center Analyst Jobs: Frequently Asked Questions
How do I get a remote security operations center analyst job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote security operations center analyst employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote security operations center analysts?
Remote security operations center analyst roles are posted by Whatnot, Mission Lane, and Ryder System and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote security operations center analyst roles.
Can you get a remote security operations center analyst job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote security operations center analyst openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote security operations center analyst jobs?
Not always. Many employers hire remote security operations center analysts on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote security operations center analyst roles.
Which industries hire the most remote security operations center analysts?
Remote security operations center analyst roles concentrate in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire security operations center analysts remotely most consistently.
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