Rooms Controller Jobs
Rooms Controller jobs are open across hotels, resorts, casino properties, and large conference centers, at every level from front office agent to senior rooms controller and revenue coordinator, with specializations in inventory management, group room blocks, and property management system oversight. Scan the live roles below and apply to whichever ones fit.
Find Rooms Controller JobsOverview
Showing 5 of 36+ Rooms Controller jobs
About Us
Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $25.00 - $25.50 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoOverview
Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.Essential Duties and Responsibilities
Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Must have analytical ability to assess reservation trends and make related decisions.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.About Us
Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $25.00 - $25.50 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoOverview
Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.Essential Duties and Responsibilities
Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Must have analytical ability to assess reservation trends and make related decisions.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.See All 36 Rooms Controller Jobs
Find roles that match your experience and apply in just a few clicks.
Find Rooms Controller JobsRooms Controller Job Market
Who's Hiring
- Marriott International12
- Caesars Entertainment3
- Hyatt2
- Highgate2
- Omni Hotels2
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in rooms controller jobs.
- Proficiency with a property management system such as Opera or Maestro
- One to three years of front office or rooms division experience in a hotel setting
- Strong knowledge of room inventory control, overbooking procedures, and rate management
- Ability to coordinate with housekeeping, reservations, and front desk teams
- Experience managing group room blocks, cut-off dates, and attrition clauses
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Rooms Controller Job Search
Tailor your resume to PMS platforms
Rooms controllers are expected to know specific property management systems on day one. Name every PMS you've used, such as Opera, Maestro, or HMS, in a dedicated skills section so hiring managers can see your platform fluency immediately.
Highlight your group block experience
Many hotels prioritize candidates who have managed room blocks for large groups, conventions, or weddings. Quantify the block sizes you've handled and describe how you resolved discrepancies between group contracts and actual pickup in your bullet points.
Apply early to roles that fit
Migrate Mate lists rooms controller openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target full-service and resort properties separately
Full-service hotels and resorts have more complex inventory needs than limited-service properties, so their postings use different keywords. Search for both types and adjust your resume emphasis, since resorts often want suite and villa inventory experience that mid-scale brands don't require.
Prepare for scenario-based interview questions
Interviewers frequently describe a walk situation or an overbooking scenario and ask how you'd resolve it. Rehearse two or three real examples from your front office experience, including the specific steps you took and the outcome, before you go in.
Negotiate shift differentials, not just base pay
Rooms controller roles often include overnight, weekend, and holiday shifts. When you reach the offer stage, ask about shift differential rates and how premium shifts are assigned, since those details can meaningfully affect your total compensation beyond the hourly base.
Rooms Controller Jobs: Frequently Asked Questions
Which companies are hiring the most rooms controllers?
The companies hiring the most rooms controllers right now include Marriott International, Caesars Entertainment, and Hyatt, with the largest share of openings in Florida, California, and Tennessee, based on current listings on Migrate Mate as of November 2026. Full-service hotel brands and resort operators consistently account for the majority of active postings.
How many rooms controller jobs are remote?
About 0% of rooms controller openings are fully remote or hybrid as of November 2026, reflecting the hands-on, property-based nature of most rooms division work. The sub-areas most likely to offer remote or hybrid arrangements are corporate rooms operations roles and regional inventory oversight positions that don't require daily on-site presence.
How do you become a rooms controller?
Start by working in a front office role such as front desk agent or reservations agent to learn how room inventory moves daily. From there, seek cross-training with your rooms division supervisor on inventory blocking, group room management, and PMS reporting. Once you're comfortable resolving discrepancies and managing overbooking situations, apply for rooms controller openings at your property or similar full-service hotels nearby.
Can you get a rooms controller job with little or no experience?
Some hotels will consider candidates with strong front desk experience even if they haven't held the rooms controller title before. The fastest path is to volunteer for inventory-related tasks in your current front office role, ask your manager to include you in blocking decisions, and document those contributions on your resume. Smaller independent hotels are often more willing than large chains to promote from front desk to rooms controller without a formal transition period.
What does the rooms controller interview process look like?
Most rooms controller interviews include a phone screen with the front office manager or HR, followed by an in-person or video interview that combines behavioral and scenario-based questions. Interviewers typically walk candidates through an overbooking situation or a group pickup discrepancy and ask how they'd resolve it. Some full-service properties add a brief PMS walkthrough or ask you to explain how you'd handle a walk situation during a sold-out night.
Where can I find and apply to rooms controller jobs?
You can find and apply to rooms controller jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and property type, then apply directly to each listing that fits your background.
See All 36 Rooms Controller Jobs
Find roles that match your experience and apply in just a few clicks.
Find Rooms Controller Jobs