Hospitality Ambassador Jobs
Hospitality Ambassador jobs are open across hotels, resorts, convention centers, and event venues, at every level from entry-level to senior guest services, with specializations in brand representation, VIP hosting, and guest experience. Find a role that fits below and apply directly.
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Showing 5 of 7+ Hospitality Ambassador jobs
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.
What your day-to-day will look like:
- Deliver welcoming, professional customer service to all retail center guests and visitors.
- Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
- Proactively assist guests using an "above and beyond" approach to service.
- Maintain and update guest service materials, maps, and local directories at the desk.
- Collaborate with retail partners to build strong on-site relationships.
- Promote and sell property gift cards to meet established center goals.
- Stay informed about local trends, citywide events, and nearby hotspots.
- Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.
Expected Schedule: 40 hours per week across 5 days, Saturday and Sunday availability is required
Required qualifications:
- Two or more years of experience in hospitality, customer service, or retail.
- Excellent communication skills with a polished, professional demeanor.
- Strong problem-solving abilities and comfort in approaching guests.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A collaborative team-player mindset with strong interpersonal skills.
- Proficiency with digital technology, including Microsoft Office and Google Workspace.
- Ability to stand for extended periods, unless a reasonable medical accommodation is needed.
Preferred qualifications:
- Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
- Deep knowledge of local entertainment, dining, and transit options.
- Bilingual or multilingual skills.
- An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
45,000.00 – 47,844.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.
What your day-to-day will look like:
- Deliver welcoming, professional customer service to all retail center guests and visitors.
- Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
- Proactively assist guests using an "above and beyond" approach to service.
- Maintain and update guest service materials, maps, and local directories at the desk.
- Collaborate with retail partners to build strong on-site relationships.
- Promote and sell property gift cards to meet established center goals.
- Stay informed about local trends, citywide events, and nearby hotspots.
- Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.
Expected Schedule: 40 hours per week across 5 days, Saturday and Sunday availability is required
Required qualifications:
- Two or more years of experience in hospitality, customer service, or retail.
- Excellent communication skills with a polished, professional demeanor.
- Strong problem-solving abilities and comfort in approaching guests.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A collaborative team-player mindset with strong interpersonal skills.
- Proficiency with digital technology, including Microsoft Office and Google Workspace.
- Ability to stand for extended periods, unless a reasonable medical accommodation is needed.
Preferred qualifications:
- Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
- Deep knowledge of local entertainment, dining, and transit options.
- Bilingual or multilingual skills.
- An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
45,000.00 – 47,844.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
See All 7 Hospitality Ambassador Jobs
Find roles that match your experience and apply in just a few clicks.
Find Hospitality Ambassador JobsHospitality Ambassador Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in hospitality ambassador jobs.
- One or more years of guest-facing hospitality or customer service experience
- Strong verbal communication and active listening skills in high-traffic environments
- Familiarity with property management systems or front desk software
- Ability to stand, walk, and work extended shifts including evenings and weekends
- Professional appearance and adherence to brand grooming and uniform standards
- High school diploma or equivalent, with some roles preferring an associate or bachelor's degree in hospitality
Tips for Your Hospitality Ambassador Job Search
Tailor your resume to guest touchpoints
List every guest-facing responsibility by outcome, not just duty. Hiring managers for hospitality ambassador roles want to see how you resolved complaints, elevated arrivals, or improved satisfaction scores, not a generic summary of greeting guests.
Highlight cross-functional communication skills
Hospitality ambassadors routinely coordinate between front desk, food and beverage, and event teams. Your resume should show specific examples of relaying guest needs across departments, not just that you worked in a team environment.
Apply early to roles that fit
Migrate Mate lists hospitality ambassador openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Research the property before every interview
Interviewers for ambassador roles test whether you understand their brand standards and guest profile. Walk in knowing the property's service tier, any recent awards or renovations, and two or three things that set their guest experience apart.
Demonstrate emotional composure in scenario answers
Expect situation-based questions about difficult guests or service failures. Prepare two specific stories where you stayed calm, took ownership, and turned a negative interaction into a positive outcome, using the situation-action-result format.
Negotiate schedule flexibility, not just pay
Hospitality ambassador roles often involve rotating shifts, weekends, and peak-season demands. When an offer comes, clarify scheduling expectations, shift preferences, and how overtime is handled before you accept, not after your first schedule drops.
Hospitality Ambassador Jobs: Frequently Asked Questions
Which companies are hiring the most hospitality ambassadors?
The companies hiring the most hospitality ambassadors right now include JLL, Citrin, and Aramark, with the largest share of openings in New York, Ohio, and Florida, based on current listings on Migrate Mate as of November 2026. Hotel groups, resort chains, and convention center operators tend to post the highest volumes of these roles.
How many hospitality ambassador jobs are remote?
About 0% of hospitality ambassador openings are fully remote or hybrid as of November 2026, with most remote opportunities concentrated in corporate brand ambassador and virtual guest experience coordination roles rather than property-based positions. On-site guest services and front-of-house ambassador roles are almost exclusively in person.
How do you become a hospitality ambassador?
Start by building direct guest-facing experience in a hotel, resort, event venue, or similar setting. Focus on roles that require problem-solving under pressure and high service standards. Develop familiarity with property management systems, then move into ambassador titles by demonstrating consistent guest satisfaction results and the ability to represent a brand across all interactions.
Can you get hired as a hospitality ambassador with no experience?
Yes, some entry-level hospitality ambassador roles are designed for candidates without formal industry experience, particularly at hotels and resorts that offer structured training programs. Emphasize transferable skills from retail, food service, or any customer-facing role. A warm, professional presence, strong communication, and genuine enthusiasm for guest satisfaction carry significant weight at the entry level.
What does the hospitality ambassador interview process look like?
Most hospitality ambassador interviews begin with a phone or video screen focused on your customer service background and availability. An in-person or second-round interview typically involves scenario-based questions about handling difficult guests or service failures. Some properties include a brief role-play or a tour of the facility to assess how you present and carry yourself in the actual environment.
Where can I find and apply to hospitality ambassador jobs?
You can find and apply to hospitality ambassador jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location, then apply directly to each one that fits.
See All 7 Hospitality Ambassador Jobs
Find roles that match your experience and apply in just a few clicks.
Find Hospitality Ambassador Jobs