Director of Rooms Jobs
Director of Rooms jobs are open across full-service hotels, luxury resorts, casino properties, and boutique hospitality groups, at every level from assistant director to senior executive, with specializations in front office operations, housekeeping management, and revenue-driven guest experience. See the openings below and apply to the ones that match your experience.
Find Director of Rooms JobsOverview
Showing 5 of 5+ Director of Rooms jobs
Looking for more director of rooms jobs?
Explore related role searches to find more openings that fit.
See related jobsJob Number26142564
Job CategoryRooms & Guest Services Operations
Location401-403 D Street, BOSTON MA 02210, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $105,000-$129,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number26142564
Job CategoryRooms & Guest Services Operations
Location401-403 D Street, BOSTON MA 02210, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $105,000-$129,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
See All 5 Director of Rooms Jobs
Find roles that match your experience and apply in just a few clicks.
Find Director of Rooms JobsDirector of Rooms Job Market
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in director of rooms jobs.
- Five or more years of progressive rooms division or front office management experience in full-service hotels
- Proven ability to manage and develop housekeeping, front office, and concierge department teams simultaneously
- Experience with property management systems such as Opera, Maestro, or equivalent hotel PMS platforms
- Strong working knowledge of revenue management principles, ADR optimization, and occupancy forecasting
- Bachelor's degree in hospitality management, hotel administration, or a closely related field
- Demonstrated record of maintaining or improving guest satisfaction scores across multiple departments
Tips for Your Director of Rooms Job Search
Quantify your occupancy and service metrics
Hiring managers in hospitality want numbers, not narratives. Pull your best ADR, guest satisfaction scores, and departmental labor cost percentages from past roles and put them in your resume bullets so your operational impact is immediately clear.
Apply early to roles that fit
Migrate Mate lists director of rooms openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to property type
A luxury resort director of rooms role and an airport hotel role demand different skill emphases. Highlight revenue management experience for full-service properties and lean into cost control and turnaround results when targeting select-service or independent hotels.
Show cross-departmental leadership explicitly
Many candidates list front office and housekeeping separately. Tie them together by describing how you coordinated arrivals, departures, and room readiness as an integrated operation, because that cross-functional ownership is exactly what general managers look for.
Prepare a walk-through of a real operational challenge
Interviewers for director of rooms roles consistently ask behavioral questions about handling a full house during a service failure. Have a specific, structured story ready that covers the problem, your decision, the team actions you directed, and the measurable outcome.
Negotiate total compensation, not just base pay
Hospitality director packages often include housing allowances, bonus structures tied to GOP or guest scores, and relocation support. Know which components matter most to you before the offer conversation so you can respond confidently and specifically.
Director of Rooms Jobs: Frequently Asked Questions
Which companies are hiring the most director of roomss?
Hyatt, UNM Hospital, and Loews Hotels & are hiring the most director of roomss right now, with openings concentrated in Florida, Massachusetts, and California, based on current listings on Migrate Mate as of November 2026. Full-service and luxury brands tend to post the highest volume of these roles at any given time.
How many director of rooms jobs are remote?
About 0% of director of rooms openings are fully remote or hybrid as of November 2026, reflecting the hands-on, property-based nature of the role. The sub-areas most likely to offer any remote flexibility are revenue strategy, pre-opening consulting, and corporate rooms operations roles within hotel management companies.
How do you become a director of rooms?
Most directors of rooms move up through front office or housekeeping management, earning supervisory roles first and then department head positions. Building experience across both rooms division functions is essential, as is demonstrating measurable results in guest satisfaction and labor cost management. Earning a hospitality management degree and completing brand leadership development programs accelerates the path significantly.
Can you get hired as a director of rooms with limited experience?
Getting hired directly into the role with limited experience is uncommon, but you can position yourself by moving into an assistant director of rooms or dual department head role first. Candidates who can show cross-departmental project leadership, strong PMS proficiency, and guest satisfaction ownership often move into the title faster than those with tenure alone.
What does the director of rooms interview process look like?
The process typically begins with an HR phone screen, followed by an operational interview with the general manager focused on how you run rooms division departments day to day. Many properties add a panel interview with department heads and a behavioral round covering service recovery, staffing challenges, and financial accountability. Some employers conclude with a property walkthrough or working interview.
Where can I find and apply to director of rooms jobs?
You can find and apply to director of rooms jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that fit your experience level and property type, then apply directly to each one that matches.
See All 5 Director of Rooms Jobs
Find roles that match your experience and apply in just a few clicks.
Find Director of Rooms Jobs