Guest Experience Manager Jobs
Guest Experience Manager jobs are open across hospitality, retail, travel, and consumer services, at levels from associate to senior and director, with specializations in front-of-house operations, customer journey design, and loyalty program management. Scan the live roles below and apply to whichever ones fit.
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GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin, OH
Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
- Position is onsite at BASE ONE in Dublin, OH.
Perks:
- $10-$20 Salon + Spa services
- 40% off Salon + Spa products
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Find Guest Experience Manager JobsGuest Experience Manager Job Market
Who's Hiring
- Bob's Discount Furniture37
- lululemon24
- European Wax Center22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in guest experience manager jobs.
- Three to five years of experience in hospitality, retail, or customer service management
- Demonstrated ability to lead and develop frontline guest-facing teams
- Proficiency with property management systems, CRM platforms, or ticketing software
- Strong working knowledge of guest satisfaction measurement tools and NPS methodology
- Bachelor's degree in hospitality management, business administration, or a related field
- Experience developing and implementing service standards, training programs, or guest recovery protocols
Tips for Your Guest Experience Manager Job Search
Quantify guest satisfaction outcomes on your resume
Guest experience roles live and die by metrics. Replace vague bullet points with concrete outcomes: Net Promoter Score improvements, complaint resolution rates, or repeat visit numbers your initiatives actually moved. Hiring managers in this field scan for evidence you've measured impact, not just managed it.
Apply early to roles that fit
Migrate Mate lists guest experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each venue type
A luxury hotel operator and a theme park company read the same title very differently. Reframe your experience around the guest profile that employer serves, whether that is high-touch concierge guests, high-volume daily visitors, or subscription loyalty members, before you apply.
Highlight cross-functional coordination in interviews
Interviewers for this role almost always probe how you've worked across food and beverage, facilities, front desk, and marketing teams. Prepare two or three specific examples where you drove a guest experience improvement that required buy-in from departments you didn't directly manage.
Filter openings by the service model, not just the title
Guest experience manager roles in full-service hotels require different skills than those in short-term rental operations, cruise lines, or stadium venues. When searching, pair the title with terms like 'luxury property,' 'multi-unit,' or 'events venue' to surface openings that actually match your background.
Negotiate scope alongside compensation
Many guest experience manager offers come with loosely defined authority over frontline staff and vendor relationships. Before accepting, clarify which teams you'll own, what budget you'll control, and whether the role sits within operations or marketing, since those reporting lines shape your career trajectory significantly.
Guest Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most guest experience managers?
The companies hiring the most guest experience managers right now include Bob's Discount Furniture, lululemon, and European Wax Center, with the largest share of openings in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. Hospitality groups, resort operators, and consumer retail brands consistently account for the largest share of open roles.
How many guest experience manager jobs are remote?
About 8% of guest experience manager openings are fully remote or hybrid as of November 2026, which is lower than many management roles because the work is inherently tied to physical guest environments. Remote positions tend to cluster in corporate guest experience functions, loyalty program strategy, and digital customer journey roles rather than on-property operations.
How do you become a guest experience manager?
Start by building several years of frontline guest-facing experience in hospitality, retail, or a consumer services environment. Move into a team lead or supervisor role to gain people management credentials, then pursue positions where you own service quality outcomes, not just execute them. A degree in hospitality management or business strengthens your candidacy, but demonstrated results with guest satisfaction metrics carry significant weight with most hiring managers.
Can you get a guest experience manager job without direct management experience?
Yes, especially at smaller properties or brands that value deep guest-facing expertise over formal title history. Focus your application on moments where you influenced service quality beyond your own interactions: training a colleague, resolving an escalation independently, or proposing a process change that improved guest outcomes. Roles labeled 'associate guest experience manager' or 'guest experience lead' are designed as direct entry points for candidates building toward full management responsibility.
What does the guest experience manager interview process look like?
Most employers run two to four rounds. The first is typically a screening call with HR focused on your background and availability. A second conversation with the hiring manager or director goes deeper into how you've handled service failures, led teams through busy periods, and used guest feedback to drive improvements. Some employers add a panel interview with department heads or a scenario exercise where you walk through how you'd handle a specific guest situation.
Where can I find and apply to guest experience manager jobs?
You can find and apply to guest experience manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. The openings update regularly, so checking back frequently gives you the best shot at catching newly posted positions before they fill.
See All 335+ Guest Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Experience Manager Jobs