Salesforce Business Analyst Jobs in San Jose, CA

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager, on the Technical Transformation team, you will be responsible for...

• Supporting transformation initiatives from assessment through implementation across business and functional areas
• Analyzing current-state processes, identifying improvement opportunities, and documenting future-state recommendations
• Developing project deliverables such as workplans, process maps, status updates, and executive presentations
• Coordinating across client and project teams to track decisions, risks, dependencies, and action items
• Conducting data analysis and stakeholder interviews to support recommendations and implementation planning

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationship
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• Seven + years' consulting and/or Lead-to-Cash implementation experience.
• Seven + years' experience managing at least three large-scale full-life cycle implementations of Lead-to-Cash (CPQ/CLM/Billing) solutions, including ownership of the functional and technical solutions.
• Salesforce CPQ Certified
• A Bachelor's degree
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Masters Degree or advanced degree in the area of specialization
• Experience defining systems strategy, roadmap, developing process flow diagrams, user journeys and stories, developing business and systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
• Ability to work independently and manage multiple assignments
• Experience solutioning, and implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics, etc.) or CPQ/CLM technologies (Salesforce, Oracle, Conga)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 - $241,000

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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