Senior Technical Support Specialist Jobs in Los Angeles, CA
Senior Technical Support Specialist jobs in Los Angeles, California are in active demand, with employers like ICF, NAC, and Electronic Arts among those hiring. Scan the live roles below and apply to whichever ones fit.
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The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
- Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
- Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
- Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements.
- Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications.
- Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
- Perform hardware and software installations, upgrades, and system configurations.
- Support employee workstation deployments, relocations, and technology setup across multiple office locations.
- Provide technical support for company-sponsored meetings, events, and special projects.
- Conduct computer orientation sessions for new employees and provide on-the-job training to department staff.
- Communicate technical information clearly and effectively to users, management, and team members.
- Maintain accurate documentation of support activities, system changes, and technical procedures.
- Assist with inventory management and tracking of IT equipment and technology assets.
Required Qualifications:
- Experience providing technical support in a Help Desk, desktop support, or IT support environment.
- Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment.
- Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems.
- Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
- Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management.
- Must be able to lift up to 40 pounds.
- Demonstrated ability to work effectively both independently and as part of a team.
- Self-starter with strong problem-solving skills and a results-oriented mindset.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials.
- Experience with ServiceNow, Freshdesk, or other IT service management platforms.
- Knowledge of data migration, data coordination, or system conversion projects.
- Experience supporting enterprise-level hardware deployments and relocations.
- Familiarity with user account administration, software licensing, and endpoint management tools.
Anticipated Salary Range: $78,000.00 – $88,000.00 per year
About KDG: KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients across a broad range of industries and is committed to delivering exceptional service, innovative solutions, and measurable results. KDG’s collaborative approach and commitment to excellence help clients successfully achieve their strategic objectives.
Employment with KDG: KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.
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Find JobsSenior Technical Support Specialist Job Market in Los Angeles
Who's Hiring
- ICF1

- NAC1

- Electronic Arts1

- Global IT Resources1

- Los Angeles City Attorney1

Top Industries Hiring
- Technology & Software2
- Construction & Real Estate2
- Education1
- Gaming & Esports1
- Media & Entertainment1
Senior Technical Support Specialist Jobs in Los Angeles: Frequently Asked Questions
How many senior technical support specialist jobs are there in Los Angeles?
There are 10+ senior technical support specialist openings in Los Angeles, California on Migrate Mate as of June 2026. New positions post regularly as Los Angeles employers hire.
Which companies hire senior technical support specialists in Los Angeles?
Los Angeles senior technical support specialist roles are posted by ICF, NAC, and Electronic Arts and others right now, based on current listings on Migrate Mate as of June 2026.
Are there remote senior technical support specialist jobs in Los Angeles?
Yes. About 0% of senior technical support specialist openings tied to Los Angeles are remote or hybrid as of June 2026. The rest are on-site roles based in and around Los Angeles.
Which industries hire the most senior technical support specialists in Los Angeles?
Most senior technical support specialist openings in Los Angeles sit in Technology & Software, Construction & Real Estate, and Education, per current listings on Migrate Mate as of June 2026.
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